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If you already have it for years you can about forget it.
However when I did make a new shortcut to the .exe and added "/nosound" to the end of the target, I believe I was able to play without crashing at all. I'll have to test it out some more to be sure.
I have tried to mess around with my computer's sound settings to see if I can get it to work without needing that shortcut. I'd be able to enjoy the game a lot more with sounds.
maybe someone else can read something out of it and tell you what to do to fix your issue.
There is a tech support sub forum on the faforever forum where you can find loads of information about bugs/how to report stuff properly.
Regarding the refund: You can always try to get one but i can't imagine valve refunding this game after years of owning it.
I do appreciate the helpful advice, I've combed through the support forums on FAF and had no luck there. Might give the /nosound switch a try. I attempted to play the game without sound earlier by just muting it. Unfortunately, I'm pretty sure that doesn't fool the executable into not trying to access directx sound files.
Nothing more aggravating than getting to that sweet spot about ten minutes in and then freeze, ctd. If only Planetary Annihilation was as engrossing as this game was (and of course, it's predecessor Total Annhilation).
I know that there are some problems regarding sound with SC:FA, but as of now I was only aware of broken sound but not crashes caused by this.
I know that some programs (e. g. these installed by the audio driver) running in the background can cause sound problems.
*Edit* Might have been premature, tried another round and it crashed after about a half hour. But, I might have not launched it with the /nosound tag.
On an aside, it is still somewhat temperamental.
If I zoom out to a wide enough screen while selecting the UEF satellite, the screen will simply go blank, the system will cycle through refreshing the input and it will restore. Unnerving, but recoverable. It may have something to do with my 4k screen resolution.
And - this has happened twice now - occasionally, something will tab out to the desktop. When this happens, the game crashes every single time. No tabbing back in.
FA sucks when using fullscreen.
I recommend using windowed mode and some 3rd party tool to force the game into borderless fullscreen.
eg this -> https://sourceforge.net/projects/borderless-gaming.mirror/
a) use your original sound drivers. some sound driver delivered by windows is very crappy.
b) don't use a onboard soundcard. deactivate and install a good one OR
c) buy a good onboard soundcard. what worked for me was a G1.sniper
and really, I am serious, when a pc can not handle supreme commander, its his fault, not the game is.
whatever, any pc i own has to run FA flawless, otherwise i try until it works,
and I solved my sound problems with the above A-B-C. Well, for the one it's luck, for the other it might be expensive..
I would recommend to use some store where you can send the soundcard it back when it is not working.
but make sure you uninstall the faulty sounddriver to the last bit!
But kind of hard to say that it's my fault that SupCom doesn't want to work even though my PC is n i7-7700K, 32 GB memory, and with two 1080 graphics cards. Sometimes there are programs that conflict and despite all the technical knowledge we may have, there's always some small specific detail that we either miss or just don't know about.
------
But I digressed. From some forums I've found that SupComFA does not really like 7.1 surround, that it even prefers Stereo. Even after making sure that my sounddrivers were updated and switching all my devices to Stereo, the game continues to crash randomly mid game.
I've pasted the crash logs into a pastebin link, I put 4 crash logs in there to see if there's any consistancies.
https://pastebin.com/CDCqQdfc
This doesn't bother me but, during the game I did notice music not playing sometimes and I noticed two songs playing over each other. I want to say it may have to do with "Error playing cue" , not exactly sure.
What makes me say that is when playing with the command line /nosound, I have yet to experience a crash. I even managed to play a full game with a friend and even delayed ending the game for nearly an hour to make sure. And generally when it comes to sounds, if it were caused by one of the units, then the crashes would be more consistant.
Like I said, I did change all my sound settings to stereo and spacial sounds off (I'm on Windows 10), and drivers have been up to date. Nice to know I can play the game, but not having sound takes a bit away from the immersion and the sound cues are helpful for me to know what may be going on else where on the battlefield. It is of course possible that I may have missed something too.
With regard to the hardware recommendation, I appreciate the suggestion that maybe there's some hardware out there that might accomodate, but my Asus board with SupremeFX gets pretty close to being its own board. I'm not going to buy a $20-30 sound board to troubleshoot a game released in 2005(?). When I get the chance, I will run the game and populate some crash logs to compare.
those sound errors are quite annoying...
i vaguely recall someone having some nvidia hd sound drivers installed which caused those issues but i had the conversation in an irc so no chance of finding that again - might be worth checking if you have some sound drivers from your gfx card manufacturer that ♥♥♥♥♥ it up
you can also try to delete the sound files and redownload them by validating the game files but i don't think the files itself are the issue here
1) sound / graphics driver issue (disable HQ sound, set sound to stereo mode, shut down any graphics driver related software that runs on startup but isn't actually necessary)
2) 32bit system, providing not enough ram, causing the game to crash once too many actions / effects / units exist (there's this 32bit system memory limit per application that 64bit don't struggle with)
3) faulty mod, throwing errors (I think this one's unrelated currently)
4) faulty ram (very unlikely but possible)
Aside from all of this 3rd party programs may interfere.
Actually if I recall that correctly the majority of people struggling with getting the game to run experience issues with either sound or video.
Edit: If you can solve the issue post the solution for others.