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I think I'm having the same problem (but I'm not sure).
When I get the prophet I can choose the symbol to enhance a religion (http://support.2k.com/entries/21810647-How-to-Found-a-Religion-and-Enhance-Religion).
BUT - when the window pops up which offers the religions and I've choosen my symbol, I can't confirm it by pressing the button on the lower right.
After that I can't go on with the game, because the prophet is used an a religion has to be choosen then. The only way to get out was to load the latest saveame and build a holy site.
I wrote to 2K support and got an answer that didn't help - Verifying GCF: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335&l=english
I tried this and I also started a new game and re-installed CIV - still having the problem :(
I have re-instaled and installed CIV on anoder computor stillhaving the problem
... or you might simply have a bug/corrupt save file from the recent patch ;-)
Have you tried it the way I did? On that window with the disabled button you habe to choose the skills of the religion on the left side. After you did this - the button will be available.