Age of Empires II: Definitive Edition

Age of Empires II: Definitive Edition

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Guidsmaster Nov 14, 2019 @ 8:55pm
[SOLVED!!!] Launch game on Windows 7. AVAPI32.dll//nothing happens + "Could not initialize graphics system"
Hey folks, so i've encountered a couple of issues after buying the game.

TLDR;
1) If nothing happens after you try to launch the game, and trying to launch the game from the .exe gives you a message about ADVAPI32.dll

--> download Update for Windows 7 for x64-based Systems (KB3080149) from windows optional updates.


2) If you're getting "could not initialize graphics system. Make sure that your graphics card meets the minimum system requirements.: ID3D11Device::Queryinterface() failed! HRESULT=0x80004002"

--> download Platform Update for Windows 7 x64-Edition (KB2670838)


3) If you're getting an error about D3DCOMPILER_47.dll
--> download windows update KB4019990 (Thanks dlopes9974 for sharing this!)


4) FYI: Multiplayer worked just fine for me!!



Further detail:

First error was that i would launch the game, it seemed like steam would switch my status to playing for like 1 second, and then simply not be playing. Nothing would happen, no error message, nothing. game wouldnt launch. If you browse to the local files, and tried to run the .exe file/application, you'd get a message saying "the procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll".

In order to solve this, go to your windows update, look at the optional updates, and download the spyware update named: Update for Windows 7 for x64-based Systems (KB3080149)
formerly known as Update for customer experience and diagnostic telemetry. Otherwise, try to find a download for KB3080149 from the internet. (This update has been frowned upon by the internet due to potential "spying" concerns. I don't know the extent of it or if it's true. just an FYI.

This made it so when I launched the game, I would at least see the launch picture, however this was immediately followed with:

could not initialize graphics system. Make sure that your graphics card meets the minimum system requirements.: ID3D11Device::Queryinterface() failed! HRESULT=0x80004002

In order to solve this one, once again in the optional windows updates, look for Platform Update for Windows 7 x64-Edition (KB2670838).

The error was mentioning a graphics issue with Direct 3D (D3D11 (guessing for direct 11)), and this update apparently addresses specifically that.

I know some of you are using expired windows, so maybe try to find the download online.

After hours of trying to get this fixed, these methods finally worked for me. Really hope this works for you all as well.
Last edited by Guidsmaster; Nov 15, 2019 @ 10:46pm
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Showing 1-15 of 225 comments
SoberToaster Nov 14, 2019 @ 9:00am 
So... how is it running on windows 7?
or even, how is it running in general? I already saw a couple threads how it's having a couple issues.
zelcanelas Nov 14, 2019 @ 9:09am 
It doesn't run on Windows 7 is 10 exclusive.
Terran Nov 14, 2019 @ 9:11am 
I don't think it'll run on Windows 7. It won't even launch for me.
Cyatophilum Nov 14, 2019 @ 9:12am 
Can't launch the game on Windows 7
Obliterion Nov 14, 2019 @ 9:12am 
Apparently there was a dude allegedly playing, but not really sure if thats true. I havent seen any other person reporting being able to play on Win7
SoberToaster Nov 14, 2019 @ 9:19am 
I really don't want it to turn into a debate thread, I'm probably going to windows 10 in the next months or so I'm just not comfortable with a few weeks left in the semester and tons of work to do for school, if anything happens to go wrong lol (I know it's really unlikely)

Just was wondering how it's working for 7 users if at all.
also curious as to how its running in general though even on 10.
I can play it on win7.
Doomgoth Nov 14, 2019 @ 9:28am 
Originally posted by ګćĦۼŕžعҖїᾐﻭ:
I can play it on win7.
how please?
All Glory to God Nov 14, 2019 @ 9:30am 
it runs on windows 8.1, I can confirm this. However I cant login to multiplayer. having issues in that department.
Galahad Nov 14, 2019 @ 9:32am 
i have win7 and was able to start the game and play a match against AI.
SacredCrusader Nov 14, 2019 @ 9:32am 
Originally posted by speclife:
it runs on windows 8.1, I can confirm this. However I cant login to multiplayer. having issues in that department.
Same here,just keeps saying that it is signing in
im also on win 7 , and the game doesnt start
TheGolddigger84 Nov 14, 2019 @ 9:38am 
I have Win 7 too and everything is fine. No problems.
Unigear! Nov 14, 2019 @ 10:17am 
Originally posted by *OCB* spacerangermaarten:
im also on win 7 , and the game doesnt start

Same problem
Roulette Nov 14, 2019 @ 10:22am 
it's running in my PC, i have windows 7. played against AI one match and was a spectator in a 3 vs 3 (humans vs AI) match. stable fps and no problems
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