beamdog servers down?

[kitiarawoofmoon]

went to log back in game (nwn ee) and no servers showing up

[Helianthusap]

Server are showing again for me

[Julius Borisov]

Does it work now for y'all folks?

[Pyr]

Seems to be normal. Thank you.

[id795078477]

Originally posted by charly4711:

True, but do check the forum for recent occurrences ... and this is basically an absolutely required service for any multiplayer server (not technically absolutely necessary, but in practice it is). This would be designed as an always-on service.
Imagine EA play being down for 8 hours. If there were loot-boxes to sell in NWN, this would probably have five nines availability.

Ha.. 8 hours. Hogwarts recent game: roll out the patch on March 8 (that is what, 7 weeks ago by now?), break the game on half the configs - hard crashes, BSOD, even hard reboots due to overheat bordering damage being done to the hardware itself. And in those 7 weeks .. not even a single communication followed, not even acknowledgment of it.

Maybe it's comparing with a really, really bad apple but 8 hours to fix the thing isn't too bad in my books. Especially considering that the game itself works and it's only one aspect of it being unavailable.

[Wokelander]

Originally posted by Julius Borisov:

Does it work now for y'all folks?

Yup

[charly4711]

Originally posted by id795078477:

Originally posted by charly4711:

True, but do check the forum for recent occurrences ... and this is basically an absolutely required service for any multiplayer server (not technically absolutely necessary, but in practice it is). This would be designed as an always-on service.
Imagine EA play being down for 8 hours. If there were loot-boxes to sell in NWN, this would probably have five nines availability.

...

Maybe it's comparing with a really, really bad apple but 8 hours to fix the thing isn't too bad in my books. Especially considering that the game itself works and it's only one aspect of it being unavailable.

Thing is, what works without the MP services is anything offline, which is the least interesting part of the game and definitely not the reason the game still had active users when EE came along. Of the gazillion of hours I have clocked in NWN EE and pre-EE, on Steam and before Steam, a minimal fraction were spent on the offline game.

8 hrs downtime is long for many community-run persistent worlds I have played on. Also, before EE when the Bioware servers went out of service you could still just direct connect to your server on the internet. Now, with the key verification, a single-point-of-failure was introduced. I'm not saying there aren't benefits of this decision, but it is a non-ideal design choice. And when you bite the bullet and introduce a single-point-of-failure into your system, you make sure it virtually does _not_ fail. Furthermore, I think it's probably not rocket surgery to avoid this needless damage to customer satisfaction. I'm pretty sure there is a feasible automation to have something query the REST URL once a minute and if the answer is not a valid array of servers but just [] 5 times in a row, you restart a certain software component. (Yes, there may be complications, but I'm pretty sure we're not talking about a huge software engineering project here.)

I'm not saying this is terrible customer service. Yes, I don't die from not being able to play a whole day (because while people in Edmonton sleep, it's apparently time to play in my timezone) twice in 10 weeks or so. But why? It really doesn't have to be that way, especially when there are companies on the internet who do this for a living, provide services to people around the globe no matter at what time in what timezone they want to access them.

[id795078477]

Originally posted by charly4711:

8 hrs downtime is long for many community-run persistent worlds I have played on. Also, before EE when the Bioware servers went out of service you could still just direct connect to your server on the internet. Now, with the key verification, a single-point-of-failure was introduced. .

Single point of failure = yes, bad. This could've been done better. 8 hours of the downtime on a non-essential service where the first few hours were during out of business hours? It's not great but nothing out of the ordinary.

Originally posted by charly4711:

It really doesn't have to be that way, especially when there are companies on the internet who do this for a living, provide services to people around the globe no matter at what time in what timezone they want to access them.

It doesn't, however you're not on point here with "do this for living" - they just .. don't. The major selling point of this game is.. the game. Beamdog doesn't sell MP specifically, if anything it would be a solid financial decision to just shut the central servers down and revert to the P2P model.

Why would it be financially advisable? Because the only way they make money is from selling .. the game. Not the MP of it, but the game itself. They don't sell expansions, the don't sell mods, they don't sell anything in the cash shop (because.. there is no cash shop thanks god). The servers they run actually costs them. And I'm not sure if PW servers break it even for them.

And why is the service non-essential? Because you can just sum up all the players across all the existing PW and depending on the time of day not even break into triple digits. This is just a tiny, tiny fraction of players who bought the game or played it. MP is niche despite what we think here in our little bubble.

[Wokelander]

Originally posted by id795078477:

And why is the service non-essential? Because you can just sum up all the players across all the existing PW and depending on the time of day not even break into triple digits. This is just a tiny, tiny fraction of players who bought the game or played it. MP is niche despite what we think here in our little bubble.

That's not exactly true though, at almost any given time the total player numbers of PWs definitely reach 3 digits. Not that that's a lot, but still... :D

[Dyndrilliac]

Originally posted by Julius Borisov:

The office starts in 10 mins. At 9AM. Please bear a bit longer.

Looks like the servers are down again... any updates?

[cloud1974]

yea our server is up and BD's are down, thinkin if they might could remove that bit of code that requires for BD's servers to be up in order for me to direct connect via ip to mine, that'd be great.

[G'Unit]

Yea, i cant log in again either

[Giggin]

Down here too. Hangs at "Requesting multiplayer server list: https://api.nwn.beamdog.net/v1/servers.

Eventually resolves to 504 timeout error.

[willomancy]

Servers are def down rn

[Philip]

^^^

[Sir Floyd The Breathless]

down again
Edit: my friend group and I just tried to launch PRC 4.1.9 and thought it was the mod with the problem, but nope the servers are down.