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Thank you for reaching out. We are sorry to hear you are facing this issue where you are being kicked out from Hell Let Loose.
Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:
- Right-click on the game in your Steam Library, choose Properties, switch to the Installed Files tab and press Verify integrity of game files...
- Attempt to run the game to see if the issue is resolved
Also, the "Heartbeat Timed Out" usually means that the player has lost connection to the server. This can be due to network issues or interruptions in your internet connection.So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?
Troubleshooting Network Connectivity[team17.helpshift.com]
If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:
[list[
- What country are you currently living in?
- Steam Download Region (Steam Settings, Downloads)
- What is your internet speed? You can find this here: https://www.speedtest.net/
- Are you using a VPN?
- What is your NAT set to?
Thanks in advance for any further information you can provide.Get back to us when you can.
Regards,
Team17 Support