a network error has occurred

[stefan]

Hi, i played this game last night, today i start it and it does not want to connect. Is there anything i can do to fix this?

[stefan]

I ran Steam as Admin.
I disabled IPv6
Restarted the computer.
Cant get past the message.

[Team17_Assist]

Hey Stefan,

We're sorry to hear you're having this issue!

Could you please go through and follow each of the steps in our help article here[team17.helpshift.com] to see if they help at all?

Do let us know how you get on!

Regards,
Team17 Support

[stefan]

I can confirm that I have followed all the instructions.
I dont have a LauncherInfo.hllinfo file
Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat EasyAntiCheat_Setup.exe does not exists. I added Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_EOS_Setup.exe to windows defender.

LL_BugReportUploader.exe does not exist on the system. I reinstalled the game last night.

I even disabled firewall briefly but still nothing.

Windows 11 Pro. PC is 3 days old.

[Team17_Assist]

Hey Stefan,

Thank you for getting back to us.

So we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

We look forward to hearing back from you.

Regards,
Team17 Support

[stefan]

None of this worked. I managed to fix this by setting up DNS servers. You guys must be running in cloud and IPs change frequently.
So I set DNS servers to 8.8.8.8 and 8.8.4.4. and then i was able to connect.
PUT THIS INFO IN YOUR CUSTOMER SUPPORT MANUAL for the next guy.

[Team17_Assist]

Hi Stefan,

Thank you for sharing this information with us.

We'll be sure to record this for any future issues.

We're glad to hear that you're also now able to play the game without issue!

If you have any other questions or experience any other issues, please do not hesitate to get back in touch with us!

Regards,
Team17 Support

[ShadowLama]

Originally posted by stefan:

None of this worked. I managed to fix this by setting up DNS servers. You guys must be running in cloud and IPs change frequently.
So I set DNS servers to 8.8.8.8 and 8.8.4.4. and then i was able to connect.
PUT THIS INFO IN YOUR CUSTOMER SUPPORT MANUAL for the next guy.

Not Even working like this i try to fix that 3Month and i do all the staps but its not working :)

[Team17_Helper]

Hi Sensei Lama,

I’m really sorry to hear that things didn't go as planned for you.

Have you had a chance to check out the previous solutions we shared in this thread? I’d be happy to send you the link again! If you could take a look at those steps and let us know how it goes, that would be great. Here’s the link: A Network Error Has Occurred

Tell us how it goes!

Regards,
Team17 Support

[ShadowLama]

Nothink works its sad that i cant play it

[Team17_Service]

Hi again Sensei Lama,

Thank you for the updates.

By any chance did you also try increasing the MTU?

You can find steps on how to do this on the following here [homenetworkadmin.com], If by doing this you still see no change try installing both Steam and the game to the same drive, preferably your C: drive.

Get back to us when you can

Regards,
Team17 Support