Client Integrity Violation

[Durzo Blint]

I downloaded HLL yesterday and was playing without any issues. However, since my computer has been turned off and on, I get a Client Integrity Violation when joining a server. I don't get it for solo playing, which gives me a hunch it's got something to do with EasyAntiCheat.

I've tried Validating the files for the game, and it keeps saying that "1 file failed to validate and will be reacquired". To my dismay, it will keep downloading the file over and over again whenever I click the validate button. But nothing seems to change.

I've also tried fully deleting the EasyAntiCheat folder, and then redownloading it via the validate file option.

I'm not sure if at this point Windows 11 is automatically deleting the file every time it download it, Steam is not downloading the file, or the validation is bugged. Nothing is showing up as being quarantined and I'm not being prompted by Windows either.

I've also tried to clear my Steam Download Cache, which also has not helped. I'm running out of ideas on how to troubleshoot this issue. Also, if it's not the EasyAntiCheat, then I don't know what else could be causing an issue. I've never had problems with EAC before.

I wish Steam wasn't being useless and it listed which files fail validation so it's easier to troubleshoot, but of course that would be far too simple and would make too much common sense.

[Durzo Blint]

I happen to be looking through my files, and my EasyAntiCheat > Licenses folder is empty, could this be the cause of the issue?

I've also tried turning off the real-time protections from Windows 11 (the system which automatically deletes files), and the file is still "1 file failed to validate and will be reacquired", Which is probably indicating that the file is never getting downloaded, or something else is wrong with it.

[Team17_Assist]

Hi Durzo Blint,

We're sorry to hear you're having this issue.

Can you please try completely reinstalling the game if you have yet to do so?

In certain cases, adding the executable file of the EAC service to the whitelist of your antivirus/firewall or Windows Defender software can resolve multiple issues. Please make sure the following files are added:

• HLL.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL_BugReportUploader.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL-Win64-Shipping.exe - Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64
  
• EasyAntiCheat.exe - Program Files (x86)\EasyAntiCheat
  
• EasyAntiCheat_EOS_Setup.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat
  
• Launch_HLL.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose

To do this on Windows Defender, please press the Windows key + I to open your Windows Settings. Then:

1. Go to 'Privacy & Security' and select 'Windows Security'
   
2. In Windows Security, click on 'Virus & Threat Protection'
   
3. Under 'Virus & Threat Protection Settings' click on 'Manage Settings' under 'Virus & Threat Protection'
   
4. Scroll down to the 'Exclusions' section and click on 'Add or remove exclusions'
   
5. Click on 'Add an exclusion' and choose the type of exclusion you want to add (File, Folder, File Type, or Process)
   
6. Choose 'File' and then 'Browse' and select the file you want to exclude
   
7. Add the above files suggested and then confirm your selection - these will now be added to your Exceptions

• Please note: if you are using a third-party anti-virus software, the steps for this will be different and we would recommend referring to your manufacturer's instructions on how to add exceptions.

If the issue continues, please try completely disabling all Windows defender, malware, firewall and anti-virus programs and then test if the issue persists.

Get back to us when you can!

Regards,
Team17 Support