LowLevelFatalError [File:Unknown] [Line: 198]

[Thoraxx]

Hello,
My friend has issue with Hell Let Loose
Sometimes game crash on start sometimes after 10 min or sometimes like today after 2 hours of gameplay.

He plays on notebook

Spec:
GPU: NVIDIA GeForce RTX 2060
RAM: 16GB
CPU: Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz (8 CPUs), ~2.5GHz
External monitor: 1960x1080 (60hz)

The Error:

The UE4-HLL Game has crashed and will close
LowLevelFatalError [File:Unknown] [Line: 198]
Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - ´HUNG´)

Photo of error: https://imgur.com/a/1utg6mU

What we tried:

Reinstall GPU drivers
Reinstall Game
Reinstall DirectX
Disable all possible programs in background
No anti-virus program
Set the game start as admin
Set the game compatibility as WIN7 and WIN8
Set no Steam overlay in-game
Set commands on game launch in Steam -force -dx11

After all we did reinstall WIN10 to fresh WIN11
We did chckdisk in CMD
We did "sfc /scannow" in CMD with not find.

Also I checked and did not find any overclocking or downclocking in system or BIOS.

I find out Team17 Devs wanted dx info
URL: https://justpaste.it/3k413

Can anyone help what to do? We want play together without break...

[Team17_Assist]

Hey Thoraxx,

We're sorry to hear you're having this issue with crashes.
Thank you for your detailed report and sharing the information you have with us.

Have you performed a fresh, clean install of your GPU drivers? If not, we have a dedicated help article to this error here[team17.helpshift.com].
Please can you go through this and complete any steps you have yet to try?

Get back to us when you can.

Regards,
Team17 Support

[Thoraxx]

So my friend did fresh, clean install of GPU drivers via tutorial on team17.helpshift. The game runs so much better. But after 2 hours of gameplay he got new error.

The UE4-HLL Game has crashed and will close
LowLevelFatalError [File:Unknown] [Line: 202]
Unreal Engine is exiting due to D3D device being lost. D3D device was
not available to assertain DXGI cause.

Photo of error: https://imgur.com/a/BUu4jP0

But I think we are improving. I hope we can repair it.
What to do now? Do you need again dx info?

[Team17_Assist]

Hey Thoraxx,

Thank you for getting back to us.

Let's try to check their game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If you could also please send a new, updated dxdiag, preferably one after the game has crashed that would be very helpful too!

To reveal any possible issues with your Windows system, we would like to also recommend that they please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Get back to us when you can.

Regards,
Team17 Support

[Thoraxx]

Hey

1. So We did files check. Friend says It was downloading something.

2. New dxdiag after ERROR 202 ---> https://justpaste.it/esv8a

3. sfc /scannow did not find anything again ---> https://imgur.com/a/MAc0t9W

So should We try play when Steam found some broken files and downloaded them again?

[Team17_Assist]

Hi Thoraxx,

Thanks for getting back to us.

Is the issue still occurring after doing all of the steps?

Can you please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam)
   
2. Locate the game executable (the application) and left-click it to highlight the application
   
3. Then right-click it and select Show More Options
   
4. Then select Properties
   
5. Click the Compatibility tab
   
6. Check the Run this program as an administrator box

Please can you also try and install vcredist packages directly from the Microsoft page:

1. Go to the Microsoft official download page here.[support.microsoft.com]
   
2. Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
   
3. Reboot your PC and retest the game.

If those steps do not help, please can you run the DISM tool to attempt to fix any corrupted files on your system:

1. Press Windows + S to open the Search menu and type Command Prompt in the text field, then click on Run as an Administrator in the right-hand panel
2. Type the following commands and press Enter after each individual one:

• DISM /Online /Cleanup-Image /CheckHealth
• DISM /Online /Cleanup-image /Scanhealth
• DISM /Online /Cleanup-image /Restorehealth

3. Then please reboot or restart your device after you run these prompts

Please note: This might take a while to finish scanning - do not cancel this process.

Get back to us when you can!

Regards,
Team17 Support

[Thoraxx]

yo,
We set Steam and HLL.exe as admin. I already said it in first post.

Its few days old fresh install of WIN11. Not corrupted system. Already checked too.

My friend today got error:198 back again so We give up.
It has to be something with HW or We cannot get it.

Thank you for your help!
Regards,
Thoraxx

[Team17_Assist]

Hi Thoraxx,

Thanks for your reply.

Our apologies, we did not see anywhere that running Steam as admin was already tried.

It may be easier to troubleshoot the issue if your friend can contact us themselves directly, this way they can send us the information directly.

They can either contact us here on Steam forums or they can pop us an email over here.[team17.helpshift.com]

Thank you!

Regards,
Team17 Support

[Schwertbert]

This is an in-game problem that only occurs with HLL for almost everyone affected. Please pass this on to the developers and fix it!

[Team17_Assist]

Hi Schwertbert,

Please do not post to multiple threads with the same messages as this can hinder our ability to help players with issues.

If you are also experiencing the same error as this player, please do try the steps given above and if they do not help, please share with us a dxdiag using the steps below:

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

And we will do our best to further assist you in resolving this matter.

Regards,
Team17 Support

[Thoraxx]

New info from us.

We found out when Discord is turned off. The game runs for 4h straight with no problem.

We gonna try turn off Discord overlay and other staff in Discord settings.
Just reminder friend's PC has 16GB RAM and enough cores to play a game with Discord app on.

[Team17_Service]

Hey Thoraxx,

Thanks for getting back to us and keeping us updated.

Please do let us know how you and your friend get on in a match when the Discord Overlay is disabled and if disabling this overlay resolves the issue.

If the issue persists, please can you send us an updated DxDiag so we can take another look?

Get back to us when you can.

Regards,
Team17 Support

[Thoraxx]

Yo again,

We disabled Discord Overlay but game sometimes just turn off plus Discord shutdown too.

It seems some HW problem of that laptop.

We will change laptop for new PC. We still want to play.
We just cannot simulate issue.

So thank you for your time and tips!
Awesome response from You!

Regards,
Thoraxx and his friend

[daiek]

I have the same problem and cannot play the game