Sound problems with bluetooth headset

[Rodger Dodger]

Hey there,

Please see current setup here: https://imgur.com/a/BDJnMD1

Sound in menu works fine. Sound works when join game. Sound stops when VOIP connects, if I click disconnect sound resumes. I thought maybe there was an issue with the XM4 handsfree being in both input/output so disabled as input but it's the same problem regardless.

Have tried changing from system default to input hands free audio and output headphones but no dice. Have restarted PC... Tried multiple configurations.

Plz halp

[Team17_Assist]

Hi Rodger Dodger,

We're sorry to hear you're having this issue.

If you use another set of headset/earhones does the issue still occur?

Please also try the following steps:

1. Open your Windows Device Manager by opening the Windows Task Bar, type Device Manager in the search field, and press enter
   
2. Expand the "Sound, video and game controllers" dropdown menu
   
3. Right-click all devices and select "Update driver"

Additionally, delete the following folder: C:\Users\<username>\AppData\Local\HLLL and allowing the program to regenerate the files might bring back VOIP.

Note: after this, you do have to redo your Settings and Keybinds.

Make sure that your Windows time is set correctly.

Deactivate ASUS sonic studio and ASUS Armory Crate if this is used.

Disable IPv6:

If your router is using IPv6, we would recommend disabling that option. To do this please go to your router settings, find the IPv6 option (it usually can be found in advanced settings) then disable it.

How to resolve some Mic and input/output issues (by VIVOX)
https://t.co/OtcVFaVSvW

Get back to us when you can.

Regards,
Team17 Support

[Rodger Dodger]

Hey there,

So I only connected these new headphones yesterday, drivers are all upto date. I double checked and windows so they are all current.

I deleted that folder.

Windows time is accurate.

Am not using any ASUS.

Logged into router. Is running on IPv4

Read through that VIVOX list, not seeing anything.

-edit-

Headphones work flawlessly when disconnecting from VOIP

[Team17_Assist]

Hey Rodger Dodger,

Thanks for your reply.

So the issues only started with the new headphones?
Do the issues occur with any other headphones?
Are you able to use a cable at all with the headphones or are they Bluetooth only?
If it is possible can you please test the issue with a cable?

Get back to us when you can.

Regards,
Team17 Support

[Rodger Dodger]

Hey Team 17,

Before this I was using my old beyerdynamic CUSTOM One Pro Plus wired headphones and was using WO MIC to connect to my phone to my PC as a microphone. Other people made fun of me for using WW2 technology to communicate. This solution however worked.

New headphones (Sony WH-1000XM4) comes with a cable but it only plugs into the audio out... So I can confirm that it functions as a wired headphone although unable to use microphone.

Any other ideas? I might try and see if Sony has drivers and try theirs. Although I doubt it's that as I can chat on discord et al with them just fine.

Cheers,

Rodger Dodger

-edit-

Update did not resolve issue. Can only play by disabling VOIP ingame, but HLL without voice is just sad ;(

[Rodger Dodger]

~

[Team17_Assist]

Hey Rodger Dodger,

Thanks for your reply!

Can you please reset the default settings for Microsoft?
Type 'sound settings' into your windows search bar, then scroll down to advanced.
Then click 'reset' at the bottom.

Please make sure to have your game running and your headphones connected when doing this so that you can check the settings for input and output when doing the step.

Get back to us when you can.

Regards,
Team17 Support

[Pipi Duga Devetka]

Guys, I am experiencing an issue where if I connect to voip I cant hear anything in the game. No sounds of people talking, no explosions, shooting or literally anything. If I disconnect I can hear everything except for the voice chat. I'm using the JBL 710BT headphones.

[Team17_Service]

Hey Pipi Duga Devetka,

Thanks for getting in touch.

Does the same thing occur on a different headset or is it just the JBL one you're using? Is this a Bluetooth headset?

Can you please confirm if you have tried all the steps sent prior in this thread?

We would also recommend making sure that your audio drivers are up-to-date:

1. Type Device Manager into the Windows search bar and click the Device Manager entry in the search results
   
2. In Device Manager, expand Sound, video and game controllers
   
3. Right-click on the audio card you want to update and select Update driver
   
4. In the new window, select Search automatically for drivers

Get back to us when you can and let us know how you get on.

Regards,
Team17 Support

[Nagyarc 🥚]

I just bought the game and have the same issue with my Sony WH-1000XM5. When connected to voice chat, ALL sound is gone (not only in-game! for example if a video is playing in the background in a browser, that won't have sound either! so seems like all system sound is gone)

This is not a driver issue, all drivers are up to date.

By disabling Bluetooth Audio Gateway Service in Windows, the issue is "resolved", but that service is responsible for Bluetooth input devices, so that way the headset's microphone is not working.