I dont get ANY XP if my game crashes???

[ALskee]

I was in a 2 hour match and it crashes RIGHT before the end of match, like 2 min left. I load game back up and none of it saved. WTF

[Marabu]

I've never been in a 2 hours match.
Was this offensive mode?

[ALskee]

Originally posted by Marabu:

I've never been in a 2 hours match.
Was this offensive mode?

I don't remember, but ive definitely been in longer matches before. It was one where every time you capture the time goes up 30 minutes.

[TheCrazyCanuck]

Sometimes the game will catch up later. The easiest way to spot this is at the end of a match, if you get way too many points, or points for roles you didn't play during the match then the game is catching up. Some of us have run into this without the game crashing. This catchup also happens when the game goes nuts and resets all your roles back to level 1, if you wait everything goes back to normal.

If the clock during the match resets after a cap that is offensive mode. I think the team gets around 26 minutes per cap so you might have been playing an hour and a half.

[Marabu]

Originally posted by kAso:

Originally posted by Marabu:

I've never been in a 2 hours match.
Was this offensive mode?

I don't remember, but ive definitely been in longer matches before. It was one where every time you capture the time goes up 30 minutes.

That's offensive mode :)

[Team17_Helper]

Hey kAso,

Thanks for reaching out! We've moved your thread to the Report a Problem forum so we can provide the best assistance possible.

I’m really sorry to hear that you encountered an issue during your match in Hell Let Loose. It must be frustrating to experience a crash, especially right before the end. I totally understand how you feel!

The good news is that your progression is saved on our servers, so it shouldn’t be lost. To help sort this out, please try closing Steam completely (make sure to select Exit and not just hit the 'x' button) and then restart it. Also, double-check that you’re connected to the internet and that you're online on Steam.

If there’s an issue with the connection, it might make it seem like everything has reset.

Could you also try running the game as an administrator? Here’s how to do that:

1. Right-click the game in your Steam Library.
   
2. Go to Properties and then the Installed Files tab.
   
3. Click 'Browse' to find the game executable.
   
4. Right-click it and choose Properties.
   
5. Click the Compatibility tab.
   
6. Check the box that says "Run this program as an administrator."

If that doesn’t do the trick, it would be great to check if there’s enough space on the drive where the game is installed. If you're running low on space, try freeing some up or installing the game on a different drive with available space.

Let us know how it goes!

Regards,
Team17 Support

[ALskee]

Originally posted by Team17_Helper:

Hey kAso,

Thanks for reaching out! We've moved your thread to the Report a Problem forum so we can provide the best assistance possible.

I’m really sorry to hear that you encountered an issue during your match in Hell Let Loose. It must be frustrating to experience a crash, especially right before the end. I totally understand how you feel!

The good news is that your progression is saved on our servers, so it shouldn’t be lost. To help sort this out, please try closing Steam completely (make sure to select Exit and not just hit the 'x' button) and then restart it. Also, double-check that you’re connected to the internet and that you're online on Steam.

If there’s an issue with the connection, it might make it seem like everything has reset.

Could you also try running the game as an administrator? Here’s how to do that:

1. Right-click the game in your Steam Library.
   
2. Go to Properties and then the Installed Files tab.
   
3. Click 'Browse' to find the game executable.
   
4. Right-click it and choose Properties.
   
5. Click the Compatibility tab.
   
6. Check the box that says "Run this program as an administrator."

If that doesn’t do the trick, it would be great to check if there’s enough space on the drive where the game is installed. If you're running low on space, try freeing some up or installing the game on a different drive with available space.

Let us know how it goes!

Regards,
Team17 Support

Thanks for responding to my frustration! This is such a relief to see the devs are reading our discussions! Thank you.

I tried what you said and restarted Steam afterwards. It still has not updated my xp it seems. However, I do appreciate your response.

[Team17_Assist]

Hey kAso,

Thank you for your reply.

Apologies, when you say it hasn't updated do you mean that you're still not receiving XP from any matches?
You will not receive any XP that may have been lost already, it is not possible to give any XP lost from a match or to retrieve this.

You should still receive XP from during the match if you crash but will not receive any end game XP due to leaving the match mid-way.

Do let us know if you're still experiencing an issue and we will look to help further.

Regards,
Team17 Support

[ALskee]

Originally posted by Team17_Assist:

Hey kAso,

Thank you for your reply.

Apologies, when you say it hasn't updated do you mean that you're still not receiving XP from any matches?
You will not receive any XP that may have been lost already, it is not possible to give any XP lost from a match or to retrieve this.

You should still receive XP from during the match if you crash but will not receive any end game XP due to leaving the match mid-way.

Do let us know if you're still experiencing an issue and we will look to help further.

Regards,
Team17 Support

Oh yeah I am still receiving xp in current matches since the crash. My complaint was I never got back any of the xp I should have gotten when the game crashed originally. It was a two hour match and I had a lot.

[Team17_Helper]

Hey kAso,

Thanks so much for your response! I completely understand your frustration about not receiving the XP from the original match. It sounds like it was quite a long one, and I'm really sorry for the inconvenience this has caused.

Unfortunately, we aren’t able to restore any XP that has been lost due to crashes. I truly wish we could help with that! I know this isn’t the answer you were hoping for, but please know we appreciate your understanding.

If you have any more questions or need assistance with anything else, feel free to reach out!

Regards,
Team17 Support