EASY ANTI CHEAT ERROR

[KD6-3.7]

Hello everyone, for almost a month I cannot start the game and getting errors related to the anti cheat, I tried everything included such as; repairing game and anti cheat, uninstall and install game, and ı tried numerous things ı found online but no result,
Error messages:
HLL-Win64-Shipping.exe - Application Error,
Untrusted system file (C:\Windows\System32\normaliz.dll (Easy Anti Cheat)

All help and comment appreciated,

PS: I have Rising Storm Vietnam too, with easy anti cheat also giving the same errors, ı am thinking this is all about my computer but cant find anything to fix)

[Chef]

Close the game, delete the normaliz.dll and reboot.

[Fenris 89]

Go to the HLL main folder there is an EA Cheat folder, in them you can find the ea.exe! Open them and choose in the open window "repair", maybe it helps!

[onion]

Is it your anti-virus?

[Johnny Napalm]

Я сделал то, что вы посоветовали.

1. Этот файл не удаляется.
2. Папки "EA Cheat folder" нет.
3. Нет. Это не мой антивирус. Я его выключал, но ошибка та же.

I does it.

1. I can't delete "normaliz.dll". Windows against it.
2. This folder does not exist.
3. No. My anti-virus is off, but problem is repeated/

ps: Sorry for my english. If u don't understand me, then used translater for text on russian. tnx f help.

[Maulwürfelchen]

Google found a likely solution here:

https://steamcommunity.com/app/393380/discussions/1/1693785035821769971/

[[OTG] floss_uk]

you have to repair the software.

[Team17_Assistance]

Greetings Corrupted,

Quite a few troubleshooting steps given by other players (thanks all!) - did any of them help or do you still need assistance?

Regards,

Team17 Support

[Johnny Napalm]

team 17

Мне не помогли советы. Это определенно не антивирус. По совету из ссылки на другое обсуждение, я удалил папку из директории easy anti-cheat. Игра начала запускаться, но после загрузки на сервер меня выкидывает из игры через примерно минуту.
Восстановил файлы игры, ошибка вернулась.

The advice didn't help me. This is definitely not an antivirus. Following the advice from a link to another discussion, I deleted the folder from the easy anti-cheat directory. The game started to run, but after uploading to the server, I was thrown out of the game after about a minute.
I restored the game files, and the error returned.

ps: Sorry for my english. If u don't understand me, then used translater for text on russian. tnx f help.

[Team17_Assist]

Hi NazGoblin,

Have you attempted the 'repair anti-cheat' option? Please do if not.
Are you getting an error message? If so can you please include that in your response.
Can you make sure that you whitelist these files in your anti-virus:

• Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

We hope this helps

Regards,
Team17 Support

[KD6-3.7]

Hello, Team 17

Like ı suspected in my first post it might have been because of my system, it was true ı made the latest windows updates and it solved itself, thanks for returning to the post,

Regards.

[Team17_Assist]

HI Corrupted,

That's great to hear, we're glad you've managed to fix the issue and can get back to gaming!

Enjoy!

Regards,
Team17 Support

[Goobercat🍁]

I just had this issue as well.... will let you know if the above steps work...

[AST86]

I haved same problem . I repair it by checking Cohesion of game files . After that game start with no problem

[ThelivingGOD]

my game wont luanch and keeps saying error there is another instance of the game running

[Team17_Assistance]

Greetings Spartan1702,

Sorry to hear that this is happening - let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

Regards,

Team17 Support