Game Crash and Settings reset

[Blechkanne]

My Game just crashed (without an error) and the Settings Factory Reset.
It happened while loading into a match from the server browser and alt+tabbing

[Team17_Service]

Hey Blechkanne,

Thanks for getting in touch with us - sorry to hear you're having issues with a crash in Hell Let Loose.

Settings being reset is currently something the team are aware of and working hard to resolve - we have logged your report with the team and we're hoping for a fix as soon as possible.

Regarding the crashes you are experiencing, could you please pop us over your DxDiag information - you can do this by following the steps below (please generate this immediately after the crash occurs):

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've received this information, we can take a closer look.

Get back to us when you can.

Regards,
Team17 Support

[Blechkanne]

second time in one week reset of settings

game was in full screen mode, pressing alt+esc closed the game immediately instead of minimizing. reset the game settings while crashing

[Robear3]

same ♥♥♥♥♥ been happening to me since last year. super ♥♥♥♥♥♥♥ frustrating

[Team17_Assist]

Hey [Merc]Robear3,

We're sorry to hear you're having this issue as well.

Are you also experiencing crash issues, or just the settings being reset?

Regarding the settings, some players have reported that making sure your settings file is not set to read-only has resolved the issue for them.

You can find it in:

C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Then, please left-click to highlight it, then right-click the gameusersettings file > select properties > make sure read-only is not ticked.

Get back to us when you can.

Regards,
Team17 Support

[Radium]

Tried this fix for the "settings reset issue" it DID NOT WORK. This settings reset is becoming very annoying. Basically switching games, tired of it.

Regarding the settings, some players have reported that making sure your settings file is not set to read-only has resolved the issue for them.

You can find it in:

C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Then, please left-click to highlight it, then right-click the gameusersettings file > select properties > make sure read-only is not ticked.

Get back to us when you can.

[Team17_Assist]

Hi Radium,

We're sorry to hear you're having this issue as well.

Unfortunately, the above is only a workaround that has helped some players with the issue.

Is your game crashing as well or is it just the settings are being reset?

Get back to us when you can.

Regards,
Team17 Support

[Simula]

Same issue, man! What the ♥♥♥♥? Game crash, then suddenly settings reset.

[Team17_Assist]

Hi Simula,

We're sorry to hear you're having this issue as well.

Can you please try the below steps:

1. Click on the Windows logo, type %localappdata% and Enter
   
2. Open HLL folder and go to Saved > Config > WindowsNoEditor
   
3. Delete the GameUserSettings.ini file
   
4. Launch game and retest saving your settings

Then please also make sure that your game is not set to hidden or private by going to the title in your Steam library - go to the settings cog on the right - manage - if either are turned on it will show 'unhide' or 'unmark as private' if either of those show, please click to unhide or unmark as private and then test if the issue continues.

We hope this helps!

Regards,
Team17 Support

[Paulchen Panzer]

Same here since Elsenborn Ridge Update. Contacted the Support per Website. They told me they`ve got no fix for it. It seems to happen while i am pressing the voicechat button.
I want to make a few test if it does`nt happen without FRTC enabled.

[Paulchen Panzer]

Update here: It seems that as long as i do not have FRCT in AMD Adrenaline enabled it does`nt crash. While using Radeon Chil or just no Frame Limiter i had no crashes. What i do not understand: When it crashed here FRCT was enabled and during every crash i was holding down the button for voicechat.

[Team17_Assist]

Hi Paulchen Panzer,

Thanks for getting back in touch with us.

We'd recommend to not use this whilst playing the game if this is the cause of the crashing for you - unfortunately we're unable to ffer any further troubleshooting for yourself as this is a third party software and feature not developed by ourselves.

You can try contacting AMD support[www.amd.com] directly should you wish to try further troubleshooting as the issue does not occur when this is not in use.

Thank you.

Regards,
Team17 Support

[Paulchen Panzer]

Update: Crashes are back. Again while using the voice chat.
So yes, voice chat crashes the game and let the pc turn off and on restart all hll settings are lost

[Team17_Assist]

Hey Paulchen Panzer,

We're sorry to hear you're experiencing crashes again!

This is a very odd issue that we have not come across with any other players, and the voice chat does not crash the game for ourselves so we're unable to reproduce this.

Is this coming from the same software as we discussed above again or this the software disabled still and the issue is still occurring?

Can you please also share with us a new dxdiag, created after the crash occurs?

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

We look forward to hearing from you!

Regards,
Team17 Support

[Paulchen Panzer]

Diposting pertama kali oleh Team17_Assist:

Hey Paulchen Panzer,

We're sorry to hear you're experiencing crashes again!

This is a very odd issue that we have not come across with any other players, and the voice chat does not crash the game for ourselves so we're unable to reproduce this.

Is this coming from the same software as we discussed above again or this the software disabled still and the issue is still occurring?

Can you please also share with us a new dxdiag, created after the crash occurs?

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

We look forward to hearing from you!

Regards,
Team17 Support

Guys sorry but not again. Had previous contact to your support via your website Ticket number should be [23443]. All was fine. Please not again.

[Team17_Helper]

Hey Paulchen Panzer,

I hope you’re doing well! We took a look at the ticket you mentioned, and I completely understand how frustrating it can be to resend information. I noticed that your ticket dates back to December 2024. While it hasn't been too long, drivers often change, and new issues can pop up that might not be captured in the original file. If the game crashes again for a new reason, it would really help us get the latest info from you.

Also, could you let us know if you see any error messages when the game crashes, or does it just close on its own without any notification?

Are you using any overclocking or undervolting features at the moment? This includes anything like automatic overclocking in the BIOS or performance tools like AMD’s Precision Boost Overdrive. If so, could you try disabling those and see how the game performs with the default settings?

We appreciate your help. Get back to us when you can.

Regards,
Team17 Support