Game crashes when joining server

[DeathDealer]

I am gonna rip this game off my SSD if I don't solve this godforsaken problem. I have no problem getting into the game but when I go and join a server whether it be full or empty it crashes after loading for a couple secs. EVERY TIME. When I go to look at the logs it just says it uploaded the crashes so I have no idea what error it even was.

Stuff I've already done.
-reinstalled game
-verified game files
-deleted "paks" folder
-did a clean boot
-ran "sfc /scannow"
-increased virtual memory
-uninstalled and then reinstalled GPU drivers

I'm gonna punch my computer

[Team17_Service]

Hey DeathDealer,

Thanks for getting in touch - sorry to see you're having some issues with crashes when attempting to join a server.

Are you receiving any error messages when this occurs? If so, can you please share with us what these say exactly as they appear?

Could you also please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've received this information, we can take a closer look.

Get back to us when you can.

Regards,
Team17 Support

[DeathDealer]

Way ahead of ya:
https://pastebin.com/QLUHxpHP

Thats the thing, the game just closes itself and it gives me no errors thats why I wanted to know where the crash logs where. Sometimes the crash itself will cause my entire computer to restart.

[Team17_Assist]

Hi DeathDealer,

Thank you kindly for sharing your dxdiag information with us.

Often if the PC itself is restarting there is a hardware issue or some other software issue causing this as the game on it's own is not able to do this.

It looks like your graphics drivers are currently out of date, could you please download and install the latest drivers for your RTX 4070 TI card?

To do this please go to the Nvidia webpage via the below link and follow the instructions.
https://www.nvidia.com/Download/driverResults.aspx/216299/en-us/

Let's also make sure that your computer is not attempting to run the game via your integrated graphics card, rather than your dedicated NVidia graphics card.

To run the game through your dedicated graphics card, you may need to refer to your graphics card manufacturer's documents. If you are still unsure of how to do this, please contact the manufacturer of your graphics card directly.

We are unable to directly offer you instructions on how to do this. However, if you are connected to the internet, you may find the following useful:

1. Right-click your desktop, and select NVIDIA Control Panel.
   
2. From the left, select Manage 3D Settings.
   
3. Select Program Settings and navigate to select the program. (If the program is not in the list, select Add > navigate to the folder ‘…\Steam\steamapps\common’, select the game name folder and then select the .exe.
   
4. Click High Performance to select the higher power graphics card to use for that specific application.
   Select Apply.

After the steps please retest the game to see if the problem still continues.

We do see some DLL crashes so please can you install vcredist packages directly from the Microsoft page:

1. Go to the Microsoft official download page here.[support.microsoft.com]
   
2. Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
   
3. Reboot your PC and retest the game.

Get back to us when you can!

Regards,
Team17 Support

[DeathDealer]

So I believe I did all the steps you mentioned correctly and I still keep getting the same problem in that the game crashed when I get to the map loading screen. I thought it was my GPU but I can play other games on steam fine so I have no idea why its happening with this game. I will say I do try to play world of warships a similar things happens that I get into a game and after about 10-30 secs it just crashes. I am at a loss here. Thanks

[DeathDealer]

awesome thanks for not helping anymore

[DeathDealer]

useless

[Team17_Assist]

Hi DeathDealer,

Our apologies for the delayed reply.

As you mention the issue also occurs on other games, unfortunately it seems to be more likely a hardware issue.

We would however recommend running a memory test check.

You can find out more about how to do this by clicking right here[www.howtogeek.com], though it would be best if you could use MemTest86.

Otherwise, we'd recommend contacting a PC specialist for further support on the issue as we can only help with gameplay issues.

Do let us know how you get on!

Regards,
Team17 Support

[Cousinho]

Hey there I am having the exact same issues as death dealer. I had 3 games that worked perfectly fine expect for my XP not being saved. A day later now the whole PC crashes after waiting in the queue and joining the server.
Never experienced this issue before with any other software

Here's the link to the dxdiag file

www.pastebin.com/ccmj9DX1

[Cousinho]

Even after reinstalling the problem stays, I am trying to get my money back and come back once this problem is resolved

[Team17_Assist]

Hi Cousinho,

We're sorry to hear you're having this issue.

Do you receive any error messages at all when this happens?

If you do refund the title we will not be able to troubleshoot the issue any further as you would need to have the title installed for us to do so.

Regards,
Team17 Support

[Cousinho]

Hey alright let's give it a try.

No there's no error message whatsoever. I followed all steps you advised dear dealer to do and it didn't help.

I just wanted to let you guys know so you, know it is a problem affecting a number of players

[Cousinho]

The game just freezes seconds after joining the server. Its also not possible to alt+tab alt+F4 or Windows Key Out of the game, I have to a hard shut down with the power button and restart the laptop

[Team17_Assist]

Hey Cousinho,

Thanks for getting back to us.

Unfortunately, we don't have many other reports of this such exact issue occurring.

Is it stuck on a particular screen at all or does it get stuck on different screens?
Is there any pattern on when this occurs?

We do also see some system errors, so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Get back to us when you can!

Regards,
Team17 Support

[Cousinho]

Hey thanks for getting back!

I have found this advice from another player who has this issue. The scan resolved all problems with dll files but the problem with the game persists.

It gets stuck a couple seconds after deploying. Sometimes I can run or look around for one or two seconds. It is very slow though already. The game then freezes never later than that. It has never crashed in the main menu the server list or before deoplying so far.

[Cousinho]

Here a list of people experiencing the same issue, some even dating back as far as 3 years

https://www.reddit.com/r/HellLetLoose/comments/ifbih9/game_crashes_as_soon_as_i_load_into_a_server/

https://steamcommunity.com/app/686810/discussions/1/3112518479600309102/

https://www.drivereasy.com/knowledge/solved-hell-let-loose-keeps-crashing-on-pc/#h-fix-6-perform-a-clean-boot


considering this is a very specific problem I think it is surprising to see this many people with the same problem