Microlags on Carentan

[Taki1980]

Hello there,
title says it.

I got Microstutters on Carentan and another Map. Mostly when im in dense Area in the City. On other Maps the FPS is great and i dont have it.

When i start the Map the first few Minutes its okay. Then it gets worse and worse and after 15 Minutes in i have those Microlags (freezing for 1-2 Seconds) and then the Game runs fine on high FPS till the next Lag.


Anyone can help me with it? Is there a Fix out there?

[Taki1980]

https://justpaste.it/auvk0

Here is the DXDIAG

[Team17_Helper]

Hello Taki1980,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with freezing and stuttering.

Thank you for sending your Dxdiag in advance, We can see from taking a look at the information provided that it looks like your graphics drivers are currently out of date, could you please download and install the latest drivers for your NVIDIA GeForce RTX 2060 card?

To do this please go to the Nvidia webpage via the below link and follow the instructions.
Update NVIDIA GeForce RTX 2060[www.nvidia.de]

Also, We can see that you have a few system faults/crashes so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Once you have done both of these steps can you retest the game and see if the problem continues?

We look forward to your reply.

Regards,
Team17 Support

[Taki1980]

I will try this. But i think it wont help. I had that Problem also 1-2 Years ago and there where different drivers and updating it didnt help tbh.

Any other suggestion?

[Taki1980]

Nope it didnt help. Anything else i can to except the obvious?

[Team17_Helper]

Hello Taki1980,

Thank you for getting back to us and confirming that.

Having taken another look at the information provided we can see that there is a program called ensserver.exe which is known to cause issues with the CPU and its usage, Can you please disable or uninstall this and then retest the game to see if the problem continues.

We look forward to your reply.

Regards,
Team17 Support

[Taki1980]

How can i find and delete it?

I deinstalled the EaseUS Program, this should do it?

[Team17_Helper]

Hello Taki1980,

Thank you for getting back to us.

We believe the program you uninstalled should also get rid of ensserver.exe, I would suggest running the game and waiting to see if the problem continues, if it does take another Dxdiag and send it to us and we will be able to see if this program is still running on your system.

We look forward to your reply.

Regards,
Team17 Support

[Taki1980]

Problem still occur. Got a bit better but not much https://justpaste.it/c7d3z

[Team17_Service]

Hey Taki1980,

Thanks for sending us over a new DxDiag.

It appears as though the EaseUS program is still running and crashing on your system. We would recommend checking your system for all files related to this program and making sure they have been removed from your system before retesting. You may be able to find the files related to this in the following location, however, this path may differ depending on where you have it installed: C:\Program Files (x86)\EaseUS\ENS.

We would also recommend trying the steps in the following article to perform a clean boot.[team17.helpshift.com]
A clean boot is being used to start your Windows device using a minimal set of drivers and startup programs.

Once this is done please launch the game before opening any further programs to see if the issue still continues.

To re-enable your start-up programs:

1. Follow the steps above again but enable all of your programs and services.
   
2. Then click Apply and restart your computer.

Please do get back to us and let us know how this goes.

Regards,
Team17 Support

[Taki1980]

Important: if the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you don’t use the System Configuration utility to change the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.


Im not connected to a Network. Just Router and Internetconnection. Is this a Problem?

[Taki1980]

I cant start the Program after Cleanboot. I cant connect to steam nor to the Internet.

How should i do this?

[Team17_Service]

Hey Taki1980,

Thanks for getting back to us.

This isn't a message we have seen or heard of when performing a clean boot using the steps provided above.

As this is a Microsft-specific notification, at this stage, we would recommend contacting Microsoft directly over here[support.microsoft.com] to discuss this before taking any further actions.

Please do let us know how you get on and once you have spoken to Microsoft and solved the above error, if you are still unable to play Hell Let Loose we can investigate further.

Regards,
Team17 Support

[Taki1980]

Yeah, nevermind

[Team17_Helper]

Hello Taki1980,

Thank you for getting back to us.

Just to confirm if the problem after the clean boot has been resolved, can you just confirm if you have still had the same problem with the game?

We look forward to your reply.

Regards,
Team17 Support

[Taki1980]

I dont know what to programs to start so i can start steam and the Game. Your Link on Cleanboot isnt providing any info on that.

But hey, thx for asking