Black screen on main menu

[Anti-Dew HFKT]

The game is launching and plays the intro vids but when going into the black main menu or loading the main menu, all i get is a black screen, can not do anything but look at the black screen :(. has anyone had this issue before ? FYI i haven't played in years and have uninstall game and have done a verity integrity. help!!!!!!

[Team17_Assist]

Hello,

We're sorry to hear you're having this issue.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we have this information, we will do our best to further assist you in resolving this matter.

Regards,
Team17 Support