Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

[volume]

I can't go more than one game without getting this crash. Any solutions?

[volume]

Here is my dxdiag: https://justpaste.it/boid6

[Team17_Assist]

Hey volume,

We're sorry to hear you're having this issue.
Thanks for sharing your dxdiag with us in advance!

Can you please update your graphics card drivers, but perform a CLEAN /full uninstall of your drivers by using a program called (DDU)

How to Uninstall & Clean Out GPU Drivers with DDU! | The Best Way to Remove or Reinstall GPU Drivers

Latest DDU version: https://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v18039-released

Another solution is to drop your memory from ddr4 3200mhz to ddr4 3600mhz.

Get back to us when you can.

Regards,
Team17 Support

[volume]

I did a full DDU wipe in safe mode and installed the latest drivers without networking. Crashed 15 minutes in.

The memory on my PC is locked in the BIOS. Can't touch it.

[Team17_Assist]

Hey, volume,

Thanks for your reply and for trying that.

We do see MoUsoCoreWorker.exe crashing in your system so to reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

We do notice also that your GPU shows as a laptop GPU, can you please make sure that your GeForce RTX 4070 is the GPU being used to run the game?

To run the game through your dedicated graphics card, you may need to refer to your graphics card manufacturer's documents. If you are still unsure of how to do this, please contact the manufacturer of your graphics card directly.

We are unable to directly offer you instructions on how to do this. However, if you are connected to the internet, you may find the following useful:

1. Right-click your desktop, and select NVIDIA Control Panel.
   
2. From the left, select Manage 3D Settings.
   
3. Select Program Settings and navigate to select the program. (If the program is not in the list, select Add > navigate to the folder ‘…\Steam\steamapps\common’, select the game name folder and then select the .exe.
   
4. Click High Performance to select the higher power graphics card to use for that specific application.
   Select Apply.

After the steps please retest the game to see if the problem still continues.

We hope this helps!

Regards,
Team17 Support

[volume]

The scan did not find any integrity violations. The only active GPU is the dedicated GPU,
I disabled the integrated graphics in the BIOS.

[Team17_Assist]

Hi volume,

Thanks for your reply.

It's possibly due to disabling the integrated card, could you please re-enable it and then make sure the correct GPU is being used above? Make sure the drivers are also up to date for the integrated GPU.

Get back to us when you can.

Regards,
Team17 Support

[volume]

I disabled it in the first place because I was crashing. I re-enabled it, downloaded the newest drivers for it and am still crashing.

[Team17_Helper]

Hello Volume,

Thank you for getting in touch with us.

Can you please follow the steps in the link to perform a clean boot?[support.microsoft.com]
A clean boot is being used to start your Windows device using a minimal set of drivers and startup programs.

1. Press Ctrl+Shift+Esc to open the Task Manager.
   
2. Click More Details.
   
3. Select the Startup tab.
   
4. Right-click on each item and select Disable.
   
5. Press Windows Key + R.
   
6. Type msconfig and press Enter.
   
7. On the Services tab click to select the Hide all Microsoft services checkbox, and then tap or click Disable all.
   
8. Click Apply and restart the computer.

Once this is done please launch the game to see if the issue still continues.

To re-enable your start-up programs:

1. Follow the steps above again but enable all of your programs and services.
   
2. Then click Apply and restart your computer.

Once you have done this please let us know if the problem continues.

Regards,
Team17 Support

[volume]

I did that and crashed after two games.

[Team17_Service]

Hey Volume,

Thanks for getting back to us.

Can you please add -d12 to your game launch options if you haven't already?

1. Right-click Hell Let Loose in your Steam Library
   
2. Select Properties
   
3. In Launch Options at the bottom of the General tab type -d12

Then please retest the game and see if the issue persists.

Get back to us when you can and let us know if the issue persists.

Regards,
Team17 Support

[volume]

Second game in a get a crash with a different error code:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffff

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

[volume]

Just got a crash in the main menu.

EXCEPTION_ACCESS_VIOLATION reading address 0x2167b5a8

[Team17_Service]

Hey Volume,

Thanks for getting back to us.

Can you please confirm if you have any ASUS or Armoury Crate-related applications installed on your PC? If so, can you please disable any of this software and retest the game?

Can you confirm if you are overclocking your PC at all?

If so, please try the game again with the default hardware settings - also try setting your graphic options to the lowest settings and the retest.

Please can you also disable XMP for your RAM?
To do this you need to reboot your PC and enter BIOS. Usually, the XMP profile is clearly marked in the settings. Just look for RAM or Memory Settings option then for XMP or X.M.P. After disabling the option save the settings and open Windows to retest the game.

If the issue still persists, please do let us know.

Get back to us when you can.

Regards,
Team17 Support

[volume]

I do not have any of that software or any other overclocking software installed. I disabled overclocking in the BIOS. The memory is locked in the BIOS, with XMP off.

[Team17_Service]

Hey volume,

Thanks for getting back to us and trying those steps - can you confirm the issue is still occurring? Has the error message changed at all?

Now you have completed the above steps, could you please re-verify your files and see if this makes a difference?

To do this:

1. Right-click on the game in your Steam Library
   
2. Choose Properties
   
3. Switch to the Local Files tab and press Verify integrity of game files...

Then attempt to run the game to see if the issue is resolved.

Are you playing through GeForce experience at all? If so, can you please disable this?

Get back to us when you can and let us know if anything has changed.

Regards,
Team17 Support