Game Crashing - HLL_Win64_Shipping

[Team17_Assistance]

Hi all,

We are currently investigating an issue that is impacting some of our players where the game will sometimes crash with the following error message:

LoginId:XXXXXXXXXXXXXXXXXX
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 22] Pak chunk signature check failed!

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

If you are having this issue, the team is currently gathering information of these crashes on our servers. We would appreciate anyone who would be available to help us out by playing in any server that has "PUNCHING BAG" in its title as this will provide us with valuable information that will help us solve this frustrating issue.

Additionally, if you haven't done so already, please feel free to provide us with your dxdiag file, we will add it to our reports:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

In the meantime, our apologies for the trouble caused.

Regards,

Team17 Support

[omasaki]

Ursprünglich geschrieben von Team17_Assistance:

Hi guys,

Thank you very much for your reports and for linking the error message. It seems to be different from the previous ones, would it be possible for you to try the following:

1. Run the NVIDIA Control Panel. Click Manage 3D settings
   
2. Under the Global Settings tab, choose High-performance NVIDIA processor in the drop-down
   
3. Click Apply
   
4. Restart your PC and retest the game

If you are playing from a laptop:

1. Plug in your charger and open Nvidia GeForce Experience
   
2. Go to Settings->Games
   
3. Disable battery boost
   
4. Restart your PC and retest the game

Please do let us know if this helps at all.

Regards,

Team17 Support

Unreal engines crashes for the first time after I format my computer. No overclocking and everything in the latest version, I followed the steps but it seems not working:

LoginId:9392fc32403b709e1c21e7b5e0c8634e
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 22] Pak chunk signature check failed!

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

[[EC] Nova Emporor]

Hi ! 5 Day later, my game suddently crash. I was playing as usual and i don't know why i got this problem. Since i can't solve it.
What i have done ->
- uninstall (4times) delete from steam to regedit (Data)
-Anti-virus exception
-lots of tricks, in HLL discord

After 5min in game, it Crash with this error message:



LoginId:5c7fd8634edc23a17b6a7bb8dc79bc72
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xa09e0000

igd10iumd64
igd10iumd64
igd10iumd64
igd10iumd64
d3d11
d3d11
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll


-> maybe you need this https://justpaste.it/40cln

[Team17_Assistance]

Greetings [CFr] Icilia,

Thanks for that - it seems that your laptop does not meet the minimum system requirements:

Your laptop:
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
Graphics card: Intel(R) UHD Graphics 620

Minimum required: Processor: i3-4130 @ 3.3GHz / AMD FX-8350 @ 4.0GHz (or equivalent)
Graphics card: GTX1050ti / R9 280

This will be most likely the reason for the game crashes, at this point we would advise that you upgrade your hardware to meet the minimum requirements.

Regards,

Team17 Support

[Makir]

So when are we going to get to play HLL again, almost a month now, the game is crashing and no fix? I am now considering options I want the money back since the game is unplayable. One month was reasonable time to fix the issue.

Game won't even launch I keep getting Appliaction Error, unable to start (0xc0000142), and untrusted system file Windows/Sys32/msvcrt-dll...

[Kaffedax]

unplayable for me too, keeps crashing


EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

[[EC] Nova Emporor]

Ursprünglich geschrieben von Team17_Assistance:

Greetings [CFr] Icilia,

Thanks for that - it seems that your laptop does not meet the minimum system requirements:

Your laptop:
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz (8 CPUs), ~1.8GHz
Graphics card: Intel(R) UHD Graphics 620

Minimum required: Processor: i3-4130 @ 3.3GHz / AMD FX-8350 @ 4.0GHz (or equivalent)
Graphics card: GTX1050ti / R9 280

This will be most likely the reason for the game crashes, at this point we would advise that you upgrade your hardware to meet the minimum requirements.

Regards,

Team17 Support

Okay thanks ! as Dev and you advise me, i have token an GEFORCE NOW count, so i can play the game in full settings and it's beautiful ! thanks ^^

[Team17_Assistance]

Thanks for the update, [CFr] Icilia!

@Makir can you please ensure that the following files are whitelisted by your anti-virus/firewall:

• Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

@kaffedax would it be possible to see an updated dxdiag, please?

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[Makir]

Reinstall the game, added these files on Avast whitelist. Except "EasyAntiCheat.exe" I don't have in my file system. And I checked before reinstalling it wasn't there.

I still get Application error and untrusted system file...

If I launch the game HLL.exe manualy I get message: EasyAntiCheat Error: Failed to create Game Client instance. Check the game was run form the correct launcher. Online Play may not be available.
In that case the game cant find any server.

If I run in CMD sfc /scannow command. Game will launch one time find server and crash after few minutest of game play.

After traying that out today I got new window.
-----------------------------------------------------------------------------------------------------------
Lunch Error (10022)

Couldn't start the game
We're sorry, we had a problem starting your game

Pleas help us by reporting this issue.
Error Code: 10022 (Unexpected error. (0xC0030004))

Send error report (I did)

Easy Anti-Cheat can check for solution online for a solution for the problme and try to help in resolving it.

Details:
GameID: 167 (64bit)
Windows Version: 10.0 (Build 18363)
Error Code: 10022
Process Exit Code: 103h
UUID: 7a9a74ba-ad35-d223-3d5c-4f37facefccd
Process list:
amdlogsr.exe
amdow.exe
amdrsserv.exe
amdrssrcext.exe
anydesk.exe
aswengsrv.exe
atiesrxx.exe
audiodg.exe
aueplauncher.exe
auepmaster.exe
avastbrowsercrashhandler.exe
avastbrowsercrashhandler64.exe
avastbrowserupdate.exe
avastsvc.exe
avastui.exe
chrome.exe
crashreportclient.exe
csrss.exe
ctfmon.exe
dashost.exe
dcs.exe
dllhost.exe
dwm.exe
easyanticheat.exe
explorer.exe
fontdrvhost.exe
gamebarpresencewriter.exe
helppane.exe
hll-win64-shipping.exe
hll.exe
hll_bugreportuploader.exe
launch_hll.exe
lsass.exe
memory compression
microsoft.photos.exe
originwebhelperservice.exe
pnkbstra.exe
radeonsoftware.exe
registry
runtimebroker.exe
searchindexer.exe
searchui.exe
securityhealthservice.exe
securityhealthsystray.exe
services.exe
settingsynchost.exe
sgrmbroker.exe
shellexperiencehost.exe
sihost.exe
skypeapp.exe
skypebackgroundhost.exe
smss.exe
spoolsv.exe
startmenu.exe
startmenuexperiencehost.exe
steam.exe
steamservice.exe
steamwebhelper.exe
svchost.exe
taskhostw.exe
teamviewer_service.exe
tiworker.exe
trustedinstaller.exe
video.ui.exe
windowsinternal.composableshell.experiences.textinput.inputapp.
wininit.exe
winlogon.exe
wmpnetwk.exe
wsc_proxy.exe
yourphone.exe

[Makir]

After all above on the comment before this one, I hard restarted the PC, turned on the game it launched without errors, playerd for few minutes, everyone was like hey man long time no see, why arent you playing the game :'( and after minute crash.

LoginId:52f6567849afb4c34452348b4ce7fa87
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000038

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

And we are back on start of this problem. Which is the Easy Anti Cheat app, repairing it doesn't help.

[Team17_Assistance]

Greetings Makir,

Thanks for that - we wonder if Avast is preventing the files from running or being written. Would you be so kind and test turning Avast off, run Easy Anti Cheat repair and retest the game?

Additionally, if you have EPIC installed, can you please uninstall and reinstall it?

And finally, close Teamviewer when trying to play the game.

Regards,

Team17 Support

[Makir]

Hi, thanks for replies. I did run the last game with Avast off. I didn't have TeamViewer ON as far as I know and don't have EPIC.

[Frappete]

Another crash after Patch 11

4 crash counted. it's crash all the time when i start enjoying the match.

LoginId:d1730c6248c042420d8f8aa89a13d706
EpicAccountId:

LowLevelFatalError [File:Unknown] [Line: 22] Pak chunk signature check failed!

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

Another crash after Patch 11

5 crash counted, but no error.

Bye bye Hell Let Loose... i will come back whit the new update, hoping this is get a fix whit that.

[Team17_Assistance]

Greetings,

Let's try the following:

1. Click the Windows Start button, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
   
   
2. Type the following command, and then press Enter. It may take several minutes for the command operation to be completed.
   
   DISM.exe /Online /Cleanup-image /Restorehealth
   
3. At the command prompt, type the following command, and then press ENTER:
   
   sfc /scannow

The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

Once this is complete, let's proceed to the next step.

1. Right click on Hell Let Loose in your Steam Library and select Manage>browse local files
   
2. Enter the Easy Anti Cheat folder
   
3. Delete the Certificates folder

Now, retest the game.

Regards,

Team17 Support

[Makir]

Hi, I resolved the issue yesterday. I figured Avast was blocked somehow EAC. Avast whitelist apparently doesn't do much.

The Dev team needs to send HLL and EAC to Avast for manual whitelist.

I figured Avast was blocking some of my web pages for no reason. I added them to the white list but still, Avast was blocking them. When I turned off web protection the ceratin web loaded normally.
I tried the same approach but for some reason, it would still crash HLL apparently blocking EAC.

I got it working by completely turning Avast off while playing. I don't feel safe doing that, so I hope the Dev team can resolve this with Avast and whitelist their services.

I can't say if everyone here is using Avast, but it might be case where some services antivirus programs are false flagging as a threat and they block the communication.

[Frappete]

Another crash after Patch 11

6 crash counted. 3 in the last two days.

LoginId:d1730c6248c042420d8f8aa89a13d706
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xc4cf2548

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll