Level reset back to 1!

[X-Procrastinator]

I've spent 755.6 hours in the game, levelling up various classes and working my way through the Ranks and achievements etc, but today when I joined a game I was back to level 1 and all reference to achievements is gone! I always launch the game from steam and never from the exe. How can I get my levels and achievements back please?

Fingers crossed, thanks.

[Team17_Assist]

Hey X-Procrastinator,

Thanks for getting in touch with us.

Progression is unable to be lost as this is saved to servers and not your PC for example.

Please can you completely close down Steam (Exit, do not just press the 'x' as this does not close Steam correctly) and then reload?
Can you please also make sure that you are properly connected to the internet and that you're online on Steam?

If there is a break in the connection it will show as everything reset.

Can you please also run the game as an administrator and see if your rank is correct?

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the Local Files tab.
   
3. Click Browse Local Files.
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Get back to us when you can.

Regards,
Team17 Support

[X-Procrastinator]

Hi - Content and levels are back. Thanks.

[Rimas]

Originally posted by Team17_Assist:

Hey X-Procrastinator,

Thanks for getting in touch with us.

Progression is unable to be lost as this is saved to servers and not your PC for example.

Please can you completely close down Steam (Exit, do not just press the 'x' as this does not close Steam correctly) and then reload?
Can you please also make sure that you are properly connected to the internet and that you're online on Steam?

If there is a break in the connection it will show as everything reset.

Can you please also run the game as an administrator and see if your rank is correct?

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the Local Files tab.
   
3. Click Browse Local Files.
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Get back to us when you can.

Regards,
Team17 Support

I have the same problem and no solution is working that I found on internet. When I start the game if I check stats in Barracks shows everything fine, but when I go to some server shows level 1 and even after a match I don't gane any point, I don't see even the screen with points.

[X-Procrastinator]

The only other thing I remember doing (apart from the above) was to 'Verify integrity of game files...'.
I found this by right clicking on the game in steam and clicking properties, then selecting 'Local Files' from the menu on the left and then clicked the 'verify integrity of game files...' which was the bottom option on the right for me.

The reply notes something along the lines of 'the level / progress files were saved on the servers and should sync again the next time I logged on'. The next time I went into a game and joined a server everything OK. Hope the same works for you (fingers crossed).

[Team17_Service]

Hey Rimas,

Thanks for getting in touch with us - sorry to see you're having some issues with your Hell Let Loose stats!

Could you please try verifying your files following the steps @X-Procrastinator has provided and see if this works?

Then attempt to run the game to see if the issue is resolved.

If not, please let us know and we can investigate further!

Regards,
Team17 Support

[Kojak]

Hello, I have followed all the instructions here and elsewhere. (Restarted steam, rebooted system, verified game files, started the application in administrator, and running repair on EAC setup...)

I'm still not seeing my rank anymore. 100+ hours of game progression lost.

[Team17_Service]

Hey Kojak,

Thanks for getting in touch with us - sorry to hear you're having issues with your rank resetting in Hell Let Loose.

Can you confirm if you have logged in again since trying these steps and if so, has your progression been restored at all?

Please make sure to launch the game from Steam as well and not from the .exe launcher.

Get back to us when you can.

Regards,
Team17 Support

[Gstain]

I'm having same issue I have tried all above fixes and launching from steam still ranked back down to lvl 1 after update

[Team17_Service]

Hey Gstain,

Thanks for getting in touch with us - sorry to hear you're having issues with Hell Let Loose.

Can you please try and repair the Steam Library?

1. In the top-left corner, click on the Steam menu
   
2. From the menu, select Settings
   
3. Navigate to the Downloads tab on the left sidebar
   
4. In the right-hand pane, click Steam Library Folders
   
5. Next to the folder path, click on the three horizontal dots and select Repair Folder

Please then follow the on-screen instructions and let the library folder be repaired. Then test whether repairing the folder fixed the error.

Get back to us when you can and let us know how you get on.

Regards,
Team17 Support

[Dante]

same problem here and the fixes dont work also if this problem dates so far back why wont devs finally fix it!

[Joy H. Antennas]

Same problem today, none of the fixes here worked.

edit: I just went in and died in a game, then things reset.

[Team17_Service]

Hey all,

Thanks for getting in touch - sorry to see your levels have been reset.

Usually, this happens when there is a disconnection with your Steam client or the servers - we find players who experience this disconnect often get their progress back when they next close out the game and log back in.

Some players have found that their progress was restored after logging back in and playing a couple of matches first.

Luckily, all progress made in Hell Let Loose is stored server side so your progress will still be there and you won't have lost anything.

Please do let us know if you are still having this issue after playing some matches when logging back in and if so we can investigate this further :)

Regards,
Team17 Support

[dark_unicorn]

Hi, I have the same Problem my Rank resets after I go back to main menu. non of the fixes is working

[Team17_Assist]

Hi Dark_Unicorn,

Thanks for sharing your report with us.

We've received multiple reports about this problem, which appears to have surfaced following a Steam Maintenance on Tuesday.

Our dedicated team is actively investigating and diligently working on a resolution with Valve. Please be aware that, at this stage, we cannot confirm if any future fix will be retroactive.

We sincerely apologize for any inconvenience caused during this period. We understand how frustrating it can be to not receive the experience points you've earned through your efforts. Rest assured, we are committed to resolving this issue as swiftly as possible.

Thank you for your patience and understanding.

Regards,
Team17 Support

[dark_unicorn]

Thanks for your reply i hope it will be fixed soon