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We're sorry to hear you're having this issue.
To reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:
- Open the Windows Start Menu
- Type “cmd”
- Right-click on Command Prompt > Run as administrator
- Type “sfc /scannow” without the quotes
- Press Enter
- If the process has revealed/resolved any issues, please attempt to run the game again
If that doesn't help, can you please follow the steps in the link to perform a clean boot?[support.microsoft.com]A clean boot is being used to start your Windows device using a minimal set of drivers and startup programs.
- Press Ctrl+Shift+Esc to open the Task Manager.
- Click More Details.
- Select the Startup tab.
- Right-click on each item and select Disable.
- Press Windows Key + R.
- Type msconfig and press Enter.
- On the Services tab click to select the Hide all Microsoft services checkbox, and then tap or click Disable all.
- Click Apply and restart the computer.
Once this is done please launch the game to see if the issue still continues.To re-enable your start-up programs:
- Follow the steps above again but enable all of your programs and services.
- Then click Apply and restart your computer.
Get back to us when you can.Regards,
Team17 Support
recently i bought the demonologist ant after install when i try to play it crashes with the following...
LoginId:9702ece94f7f117a3ad16eae4125e705
EpicAccountId:2ab6164ff0b84f929ab7a962883ccdc7
Unhandled Exception: EXCEPTION_ILLEGAL_INSTRUCTION
vosk
vosk
vosk
vosk
vosk
vosk
vosk
vosk
Shivers_Win64_Shipping
Shivers_Win64_Shipping
Shivers_Win64_Shipping
kernel32
ntdll
i tried the above but nothing.Help please
Thanks for getting in touch with us.
Demonologist is not a Team17 game I'm afraid so we would not be able to offer any support for this.
Please contact the game development/publishing support team for more help.
Thank you.
Regards,
Team17 Support