Game startup error Win64-Shipping.exe 0xc0000005

[Hypnos]

So I have been having zero luck getting the game to start. It will continually give me the "application was unable to start correctly." prompt. I have done the following "fixes":

- Updated graphics drivers
- Verified game files in Steam
- Reinstalled and repaired EasyAntiCheat
- Restarted Steam
- Restarted PC
- Verified system software files
- Re-downloaded game multiple times
- Made antivirus exemption for the game files

Not sure what to do anymore. I bought the game as a key and installed it on steam. EasyAntiCheat recognizes the game as "Game 167" instead of "Hell Let Loose", which seems weird, but I don't know enough about the software to know if that is a red flag. I was really looking forward to playing the game, but now it feels like I just can't operate it. My system specs are:

CPU: AMD Ryzen 5 5600G
GPU: AMD Radeon RX 6600XT
RAM: 16GB HyperX Fury DDR4

Any help would be much appreciated!

[Team17_Assist]

Hey EternalWombat,

We're sorry to hear you're having this issue.

Can you please do a full system scan using your virus software?
Please also try fully disabling any firewall, AV, and Windows defender programs and test the game then too.

To reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

You can also try disabling proxy:

Like with Internet Explorer security settings, your computer system proxy settings can also cause error 0xc0000005.

Disabling the same can help to resolve the error.

Press the combination of Win + R key.
Type “cmd” in the Run box before pressing ENTER to open the command prompt.
Now, Type “netsh winhttp import proxy source = ie” in the prompt before pressing ENTER.

Read the resultant message.
The message may relate to an error in writing proxy settings, which denies you access.
This only means that you need to disable the proxy settings.

Launch Internet Explorer.
Click on “Tools” before opening up “Internet Options.”
Select “LAN Settings” on the connections tab.
Now Select “Use a proxy server for your LAN.”
Type address of the proxy server in the open “Address” box.
Next, Type the port number.(j) Click “OK” to effect the changes.

Get back to us when you can!

Regards,
Team17 Support

[Hypnos]

Thank you for your response. I was able to play the game once I completely deactivated my antivirus software, even though I made an exemption for all Hell Let Loose files prior. If possible I would like to keep my antivirus on while playing, but if it just isn't feasible, that is fine. For reference I have Trend Micro Antivirus software currently. If you have any tips for that I would greatly appreciate it. Loving this game already!

[Team17_Assist]

Hey EternalWombat,

Thanks for getting back to us.

It seems that your antivirus is still blocking the game, can you check any quarantine sections for it blocking the game or any game files at all?

You may need to contact the antivirus manufacturer for more help on this as well as we're unable to offer steps for all virus programs.

Regards,
Team17 Support

[Winchsix7]

Just bought game today and same stuff is happening unreal

[Team17_Helper]

Hello Winchsix_7,

Thank you for getting in touch with us.

We are sorry to hear you have had a problem with the game launching.

Can you please just confirm what steps you have tried already to fix the problem so we don't ask you to repeat anything you have already tried?

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it or /http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we have this information, we will do our best to further assist you in resolving this matter.

We look forward to your reply.

Regards,
Team17 Support

[Kascal]

I also have been having the same problems. Works fine through steam but downloaded it through xbox game pass to play with some xbox friends but the game will not launch and with pop up error code 0xc0000005 after trying to load the anti cheat. I've tried everything I could find online and nothing has worked.

[Team17_Assist]

Hey Kascal,

We're sorry to hear you're having this issue as well.

This error code is an EAC error which generally means that a Firewall, Windows defender, Anti-virus programs, etc may be blocking the title.

Adding the executable file of the EAC service to the whitelist of your antivirus/firewall or Windows Defender software can resolve multiple issues. Please make sure the following files are added:

• HLL.exe - Steam\steamapps\common\Hell Let Loose
• HLL_BugReportUploader.exe - Steam\steamapps\common\Hell Let Loose
• HLL-Win64-Shipping.exe - Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64
• EasyAntiCheat.exe - Program Files (x86)\EasyAntiCheat
• EasyAntiCheat_Setup.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat
• Launch_HLL.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose

To do this, please press the Windows key + I to open your Windows Settings. Then:

1. Go to 'Privacy & Security' and select 'Windows Security'
   
2. In Windows Security, click on 'Virus & Threat Protection'
   
3. Under 'Virus & Threat Protection Settings' click on 'Manage Settings' under 'Virus & Threat Protection'
   
4. Scroll down to the 'Exclusions' section and click on 'Add or remove exclusions'
   
5. Click on 'Add an exclusion' and choose the type of exclusion you want to add (File, Folder, File Type, or Process)
   
6. Choose 'File' and then 'Browse' and select the file you want to exclude
   
7. Add the above files suggested and then confirm your selection - these will now be added to your Exceptions

Get back to us when you can.

Regards,
Team17 Support

[Kascal]

the game works perfectly fine via steam however when I try and play it through the xbox app on my PC that is when I get that error code. I've tried disabling my anti virus and I've even unistalled and re installed the game and the anti cheat 3 times and nothing has helped.

[Team17_Assist]

Hey Kascal,

Thanks for trying those steps for us.

Please can you follow the steps below to repair your Anti-Cheat:

1. Go to the following location using your Windows search bar: C:\XboxGames\Hell Let Loose\Content\
   
2. Here, enter the folder EasyAntiCheat and double-click on the EasyAntiCheat_Setup application
   
3. Select Hell Let Loose (or Game 167) and press Repair Service
   
4. Restart your PC and retest the game

I know you mentioned that you disabled your anti-virus, but can you please just make sure to add the following files for Game Pass to it just in-case anyway? (Please include all anti-virus, firewall, Windows defender programs etc)

• HLL-Win64-Shipping.exe - C:\XboxGames\Hell Let Loose\Content\HLL\Binaries\Win64
  
• EasyAntiCheat_Setup.exe - C:\XboxGames\Hell Let Loose\Content\EasyAntiCheat
  
• Launch_HLL.exe - C:\XboxGames\Hell Let Loose\Content
  
• Gamelaunchhelper.exe - C:\XboxGames\Hell Let Loose\Content

If the issue persists, we'd also recommend repairing your Gaming Services app. To do this:

1. Open your Windows Settings and select Apps
   
2. Click on Apps Features and search or select Gaming Services
   
3. Then, click Advanced options and under Reset, select Repair

Then please relaunch the game using the Xbox app and see if the issue persists.

Get back to us when you can!

Regards,
Team17 Support

[Kascal]

went through all of those and none of them worked

[Team17_Service]

Hey Kascal,

Thanks for getting back to us.

Could you please pop us over your DxDiag information? Please generate this file immediately after the crash has occurred - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've received this information, we can take a closer look.

Get back to us when you can.

Regards,
Team17 Support

[Phantom899]

same stuff happening to me on steam

[Team17_Service]

Hey Phantom899,

Thanks for getting in touch.

To confirm, are you receiving the same Win64-Shipping.exe 0xc0000005 error as reported by OP?

If so, can you please provide a DxDiag that is generated immediately after the crash occurs using the steps provided above so we can take a closer look?

Get back to us when you can.

Regards,
Team17 Support

[Kascal]

Originally posted by Team17_Service:

Hey Kascal,

Thanks for getting back to us.

Could you please pop us over your DxDiag information? Please generate this file immediately after the crash has occurred - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've received this information, we can take a closer look.

Get back to us when you can.

Regards,
Team17 Support

Here is my DxDiag info. https://pastebin.com/LhECEMcN

[Kascal]

Here is my DxDiag info. https://pastebin.com/LhECEMcN