It take forever to load a match

[MoonBeam]

I am using an ethernet connection, and an external SSD to play HLL. The SSD is like an year old. Whenever I am trying to get into a match it takes forever to load. By the time I get to the deployment screen all the squads are taken up. I have 800mbps download speed. This is issue started appearing after the last few updates

[Team17_Assist]

Hi MoonBeam,

Sorry to hear you're having this issue.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ http://textuploader.com http://freetexthost.com 

Once we have this information, we will do our best to further assist you in resolving this matter.

Regards,
Team17 Support

[MoonBeam]

Team 17 thank you for the quick response , please my specs here https://justpaste.it/8ge4l

[Team17_Assist]

Hi MoonBeam,

Thanks for sharing that with us.

Let's make sure that your computer is not attempting to run the game via your integrated graphics card, rather than your dedicated NVidia graphics card.

To run the game through your dedicated graphics card, you may need to refer to your graphics card manufacturer's documents. If you are still unsure of how to do this, please contact the manufacturer of your graphics card directly.

We are unable to directly offer you instructions on how to do this. However, if you are connected to the internet, you may find the following useful:

1. Right-click your desktop, and select NVIDIA Control Panel.
   
2. From the left, select Manage 3D Settings.
   
3. Select Program Settings and navigate to select the program. (If the program is not in the list, select Add > navigate to the folder ‘…\Steam\steamapps\common’, select the game name folder and then select the .exe.
   
4. Click High Performance to select the higher power graphics card to use for that specific application.
   Select Apply.

After the steps please retest the game to see if the problem still continues.

To reveal any possible issues with your Windows system, we would like to recommend that you please attempt the following actions:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter
   
6. If the process has revealed/resolved any issues, please attempt to run the game again

Get back to us when you can.

Regards,
Team17 Support

[MoonBeam]

I tried the above steps I made the game to run through high power graphics card
and when I did sfc/scannow, it did say some corrupt files were resolved. Unfortunately I did not take the screen shot of it.

The problem is still not resolved , the loading time is till 60 seconds and above

[Team17_Assist]

Hey MoonBeam,

Thank you for trying those steps.

Are you able to install the game onto an internal HDD and test the loading time? It doesn't matter if it's an SSD or not.

We do also notice the following under your graphics section Trigger 6 External Graphics.

Please make sure that this is not interfering with the game at all and try disabling/removing it if possible.

You can also try turning down the settings to see if this helps the loading issues.

Regards,
Team17 Support

[MoonBeam]

I installed the game in internal SSD it took about 30 seconds for the game to load. Compared 1 to 2 minutes when installed on an external SSD. I still feel 30 seconds is bit long

Also can you guide me on how to disable Trigger 6 External Graphics ? I am unable to find online sources

[Team17_Assist]

Hi MoonBeam,

Thanks for your reply.

Unfortunately, we're not able to give steps on this as we are only game support.
We would recommend seeking professional PC support if you're unable to find anything online.

However, it seems that the issue has been resolved now. The match may take a little time to load as it is loading the map as well as up to 100 players into the game.
This also may vary on the different servers that you play as well.

Regards,
Team17 Support

[MoonBeam]

Just wanted to update my solution, hope it helps you and others. I was inserting my SSD in the wrong USB port. I was inserting it in 2.0 instead of 3.0. HLL works now, but I still feel it is bit slower than before. Maybe it's just the game updates