Resolution Problems With Ultrawide Monitors (5120x1440)

[SilentxSamurai]

Build Number v1.11.0.776871

Hello,

I have the following problem with Hell Let Loose:

I own a Samsung C49RG94SSU Gaming Monitor (5120 x 1440 - 32:9 Format).

- The soldier is not fully displayed in the main menu

- In the game itself everything is zoomed in and causes headaches while playing

I suspect that this resolution (5120 x 1440) is not yet optimized for the game Hell Let Loose). The screenshots for this problem are linked to below.

Main menu/Character customization:

https://postimg.cc/MXXqyP3h

https://postimg.cc/fVNGgB5W

Gameplay:

https://postimg.cc/njJTnPjM

https://postimg.cc/f3kBHd4T

https://postimg.cc/gxjT7Q8W

[Team17_Assistance]

Greetings SilentxSamurai,

Thank you very much for your comprehensive report - we have passed this on for our developers to take a look as it has something that has been in our radar for a while.

Regards,

Team17 Support

[Luke_E69]

Exact same monitor, same res. and same problems. The ultra wide problem has been there since ever and has been reported lots of times. After every patch, I hope Team17 found a solution for this problem, but til now, nothing. At least Team17 is aware of it. Please, dont mark it as "low priority" because more and more people is buying those great monitors. Tnx.

[Bad1 | BlackGhost911]

Hello developers,

I have exactly the same problem.
A change by adapting the INI data did not bring anything.

What is the current status of the bug report for you?
When can a fix be expected?

Many greetings
Ghost

[Team17_Assistance]

Greetings Bad1 | BlackGhost911,

Thank you for your report - unfortunately, despite the time elapsed since the first post, we have no news to share. That said, we have passed the feedback on.

Regards,

Team17 Support

[TheEpsidufus]

Very happy to see Developers paying attention to this. Sorry to bring back an old post. I also can simply not play the game on my Samsung G9 (5120 x 1440 - 32:9 Format). In 5120x1440 it is incredibly zoomed in, exactly like the OP.

In other games that do not support ultrawide, or specifically the (5120 x 1440 - 32:9 Format), such as Squad, I have had luck simply running the game in Windowed (2560 x 1440 - 16:9 Format), which brings the game up in that window at the center of the screen, simply move the task bar to a side of the monitor instead of the bottom and its just like playing on a normal 2560 x 1440 monitor.
In games like Escape From Tarkov, which has the same terribly nauseating zoomed in effect while playing in (5120 x 1440 - 32:9 Format), I am able to play at Fullscreen (2560 x 1440 - 16:9 Format) which simply puts 2 black bars on either side of the displayed game, taking up the remainder of the screen.

If its possible to try and figure out how to code in and implement either things like that, that would make the game (HLL) actually possible to play. Currently its a brutal experience as none of the video settings between Fullscreen, Windowed Fullscreen, and Windowed modes work on the monitor. They all automatically revert to either
A) Filling the monitor entirely, fitting the image to the sides of the screen, cutting off the top and bottom of the image creating a zoomed in feel; Or
B) Creating a windowed effect that has the window bar at the top like your browser or file explorer has and subsequently pushing the 2560x1440 screen under the bottom of the monitor (into the bezel if you will).

I do believe this is because the game automatically wants to fill to the SIDES of the monitor, versus the top/bottom of the monitor.

Hopefully the Devs see this and have an eventual update. The game plays amazingly, but literally resolution makes it almost unplayable with an ultrawide monitor.
I know Post Scriptum had the same issues (remedied the same way I remedied Squad above), but with the last update it now displays perfectly on the (5120 x 1440 - 32:9 Format). I'm not sure what they changed, as it wasn't posted anywhere.

[Team17_Assist]

Hey TheEpsidufus,

Thank you for getting in touch with us and sharing your feedback and information!

We've added this to our report for the team to see.

Thank you for your support!

Regards,
Team17 Support

[MK]

Same Monitor and the same problem. Would be nice if you guys fix that. Should not be such a problem?

[Team17_Assist]

Hi mK,

Thanks for your reply.

As mentioned above the team is looking into this.
We've passed your report to the team.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

[TheSnowmanMafia]

Hello Team17_Assist -

I'd like to report the same issue. I have a Samsung Odyssey G9 and run 5120x1440 at 32:9.

The game looks unbelievably zoomed in. PLEASE make this a priority.

I upgraded my monitor and never expected it to actually make my experience worse.

[Team17_Assist]

Hey TheSnowmanMafia,

Thanks for sharing your report with us.

We've added this to our file!

Thank you for your patience and support.

Regards,
Team17 Support

[HaKke]

same monitor, same problem

[TheEpsidufus]

I've come to the conclusion that they are in fact not going to ever care enough to fix this. Its incredibly infuriating, I spent almost 3 hours trying to fix it when I could have just returned the game and not had to waste the money on an unplayable game.

[Gunslinger (GER)]

same monitor, same problem

[Team17_Assist]

Hi all,

Thanks for sharing your reports with us.

We have added your reports to our file for the team.
Thank you for your support.

Regards,
Team17 Support

[Coda]

I have samsung G9 and same problem.. Are you seriously going to do something about that issue or not?