UE4-HLL / D3D device being lost / GameThread timed out

[pufadtkavics]

Hello. I get below errors after the update again every time I play after some time. A while back I solved the issue by doing everything these threads usually say:
- clean reinstall of graphics drivers
- windows updates all up to date
- all other drivers up to date
- verifying local files via steam
- Setting all executables allowed for the firewall
- running everything as admin, even steam
- downclocked my video card as Nvidia boost 3.0 was pushing it to a point where it would always crash, but downclocking it helped with that
- experimented with fullscreen and windowed mode

I now checked all of these again, there was a HLL update, a few windows ones and an Nvidia update since, but I still get these errors again. What I noticed is that the screen is often stuck but I can still hear the game and comms in the bacground, so it seems like a screen freeze. Also I get some sounds stuck during these crashes, so I am suspicious to this direction...

I monitored usage and performance, and there isn'T a spike of anything during these crashes, everything seems normal looking at the graphs and numbers.

I'll share dxdiag link upon request. I also have a video of a crash, I can share if requested.

Error messages:


LowLevelFatalError [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll



LowLevelFatalError [File:Unknown] [Line: 1157] GameThread timed out waiting for RenderThread after 120.00 secs

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

[[OTG] floss_uk]

If you are overclocking..stop Run your card in gaming mode using its software

[Team17_Assist]

Hi pufadtkavics,

Sorry to hear you're having this issue.

As [OC] floss_uk has mentioned, if you're overclocking your GPU, please disable this.

Can you please also update your graphics card drivers but perform a CLEAN /full uninstall of your drivers by using a program called (DDU)

How to Uninstall & Clean Out GPU Drivers with DDU! | The Best Way to Remove or Reinstall GPU Drivers.

Latest DDU version: https://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v18039-released

And you can also use the following video for another solution that also works for Hell Let Loose:

https://www.youtube.com/watch?v=Mw6FRWbQhjA&feature=youtu.be&ab_channel=MuhacirTV

Get back to us when you can.

Regards,
Team17 Support

[pufadtkavics]

Hello Team17 and floss_uk,

Thank you for your replies.

I did a CLEAN /full uninstall of my drivers using DDU, that was my first point, and I am not overclocking my GPU, on the contrary, I am downclocing it. This is because my card's base clock is 1365 Mhz, and boost speed is 1680 Mhz. But when I monitor the performance, I see that the GPU clock gets up to 1920 Mhz and gets unstable. I contacted the manufacturer of my card and they advised me to use their software to limit this, as this is done by nVidia boost 3.0 and it cannot be turned off, so the only option is to limit GPU clock with other software. I see great improvement since I done this in other games, but HLL seems to be still struggling.

I set TdrLevel as advised in the video, and it didn't solve the issue. In fact, it made it worse, as after the crash my computer got fully unresponsive for 20 minutes before I reseted it. I don't know if this is related or not, but this never happened before and now this happened 3x since I changed this.

[Team17_Assistance]

Greetings [LL] pufadtkavics,

This error message is commonly associated with GPU issues, specifically with using any kind of overclocking (or downclocking in your case) - if you cannot disable it we are unsure on how to proceed as this is likely a hardware issue that is causing the game to crash. Have you done any changes to your BIOS?

Regards,

Team17 Support

[pufadtkavics]

Hello Team17 Support,

The only changes I made in the BIOS is the XMP enabling for the RAM clock setting, but I have tried turingin it off and on and nothing really changed, crashes still happen. Same for GPU over or downclocking, if I don't do any software and just let the card do whatever it wants, the GPU is still being overclocked in a sense, as I measure it over the stock value, because nvidia boost can't be turned off.

I had crashes before activating any tweaks for my GPU clock in HLL, and after, it made no real difference. I now turned everything off, and still crashed 2x the last 30 minutes. In crash report it says that GPU is "overclocked", but no software is used, even nvidia experience was closed and card went up to 1860 MHz (1680 MHz is stock boost speed).

Do you think testing the GPU health with some sort of software could be useful, to check faulty hardware? Could these issues be caused by some other component, like RAM or SSD? I am open to suggestions. That being said, I don't have crashes in other games.

[Team17_Assistance]

Greetings [LL] pufadtkavics,

Unfortunately, Hell Let Loose is incredibly temperamental with any kind of 'clocking'. XMP is renowned for causing crashes, so keeping this disabled is highly advised for any kind of troubleshooting. This may be a long shot, but we had another player a couple of months ago that was able to solve this by turning Game Mode on on Windows and its easy to test.

To turn it on, just type Game Mode in the Windows search and turn the slider on.

Regards,

Team17 Support

[pufadtkavics]

Hello Team17,

I have done a few things and I am not sure which one, but finally one of them helped, so I will restore everything to default and try everything on it's own to find out exactly what is helping, because the situation is now better. Game runs smooth without stutter, but every 10 or 15 minutes it has about a 0,5 sec. screen freeze, BUT, it gets through and doesn't hard crash. I assume these points would have been crashes before the changes, but for some reason now it can keep on going.

Here is what I changed:
- Added the following launch commands: -high -USEALLAVAILABLECORES -malloc=system -refresh 144 -NOTEXTURESTREAMING
- Turned off Nvidia shader cache
- deleted the intro videos from HLL library
- Windows game mode turned on as you suggested

What is still the same:
- XMP is still on
- slight downclocking is still on
- no driver or windows update have been installed meanwhile
- ingame graphics settings unchanged

Interestingly, my GPU RAM is basically fully loaded right after I join a game (6 GB), compared to the previous situation, where during the game usage was contantly increasing from around 4,5 to 5,5 GB. I assume this is because the cache is turned off?

Anyway, I will let you know once I had the time to experiment.

[pufadtkavics]

Hello Team17,

So I did experiment a bit with above settings, but I couldn't figure out what helps, as crashes seemed random in case of deviating anything. Then a new nVidia update came and ruined everything again. I set everything back to default, there was huge stuttering and randomly the game would get minimised. After tryinh out different things it seems that the GeForce Experience "instant replay" caused a lot of that. After turning it off, game runs much smoother and doesn't get randomly minimised, stuttering is still sometimes present.

At this point I feel like giving it up, just going to play when thigs are stable, and won't when they are not.

[[OTG] floss_uk]

The stuttering is common after the last update ..I get this crash too recently after many months of not getting it ..

[pufadtkavics]

Hello Team17,

So after some further trials I rolled back to the last driver avaliable for my card, it is from 2021 Sept. and I had no crashes since, the game runs smooth and without stuttering and I can even alt+tab without any issue. Even if I set graphics up, I loose fps the normal way, but the game is still running fine. GPU usage is constantly near 100%, GPU memory is also 95% full, but there is no issue whatsoever. I haven't changed any other setting, not even windows update.

I though I would let you know.

Kavics

[Dr. Dzntxst]

Originally posted by LL pufadtkavics:

Hello Team17,

So after some further trials I rolled back to the last driver avaliable for my card, it is from 2021 Sept. and I had no crashes since, the game runs smooth and without stuttering and I can even alt+tab without any issue. Even if I set graphics up, I loose fps the normal way, but the game is still running fine. GPU usage is constantly near 100%, GPU memory is also 95% full, but there is no issue whatsoever. I haven't changed any other setting, not even windows update.

I though I would let you know.

Kavics

Which driver version? I have the exact same issue and have tried.. well.. everything else you did

[pufadtkavics]

I have an RTX2060, so the last stable version that I could download is the 472.12. Here is the link where you can search and download:

https://www.nvidia.com/Download/Find.aspx?lang=en-us#

[[OTG] floss_uk]

try running the game in windowed fullscreen mode.