I really wanna play this game but it keeps saying VoIP isn't working...

[Dampi]

So i've been having this on my wishlist since day one and now is the perfect time for me to decide if i should buy it or not with the free weekend going on, but the VoIP won't work and i've checked everything i could think of?

The Audio setting says VoIP Connection Status - Disconnected :(
Made sure my headset and my desktop mic is set as default, vertified files and even did a reinstall and it's still not working.

Please help a fellow soldier out if you know a fix !

[G]

Similar thing is happening to me. Though in my case it does say "Status - connected", yet i can't hear or be heard (apparently a voice icon with your name shows up on the lower left corner when you speak, but when i do it it's just the icon, not my name, what shows)

[Dampi]

Originally posted by Ge:

Similar thing is happening to me. Though in my case it does say "Status - connected", yet i can't hear or be heard (apparently a voice icon with your name shows up on the lower left corner when you speak, but when i do it it's just the icon, not my name, what shows)

This sucks mate... 4 hours and i still haven't figured out how to fix my problem :( Hopefully you've been luckier \m/

[DackJaniels]

i think its not the headset.. because a lot of people got the same problem right now

[-==-]

Originally posted by Queen Dampi:

So i've been having this on my wishlist since day one and now is the perfect time for me to decide if i should buy it or not with the free weekend going on, but the VoIP won't work and i've checked everything i could think of?

The Audio setting says VoIP Connection Status - Disconnected :(
Made sure my headset and my desktop mic is set as default, vertified files and even did a reinstall and it's still not working.

Please help a fellow soldier out if you know a fix !

I had the same issue after the UPDATE 9, at last I discovered that the Mic mute function in my keyboard was activated, I passed these 2 days giving orders to the air, wondering why the crew of my tank was doing anything else of what I was saying and not replying back . The VOID stat should be connected, if the mic is muted, VOID stat in the menu is going to be seen disconnected.

[Dampi]

Originally posted by -=Sir William=-:

Originally posted by Queen Dampi:

So i've been having this on my wishlist since day one and now is the perfect time for me to decide if i should buy it or not with the free weekend going on, but the VoIP won't work and i've checked everything i could think of?

The Audio setting says VoIP Connection Status - Disconnected :(
Made sure my headset and my desktop mic is set as default, vertified files and even did a reinstall and it's still not working.

Please help a fellow soldier out if you know a fix !

I had the same issue after the UPDATE 9, at last I discovered that the Mic mute function in my keyboard was activated, I passed these 2 days giving orders to the air, wondering why the crew of my tank was doing anything else of what I was saying and not replying back . The VOID stat should be connected, if the mic is muted VOID stat in the menu is disconnected.

Just tested that with no luck :/ Still says Disconnected

[Cylixx]

It's nothing wrong with your PC, it's just that Vivox is trash.

It does this; the service fails. All games that use Vivox voice comms have issues with VOIP cutting out or not working at all.

Most games that use Vivox get by because you are talking about shooters like Fortnight, and RTS games, turn based things etc. For those games it's fine to have Vivox break, because in those games you are usually only playing in a group with your close mates, and communication beyond your private discord is of no importance.

HLL on the other hand, we need to communicate to many different people on different channels, so when it breaks, it totally ruins the game.

Changing squad confuses Vivox, I assume something to do with reorganizing our channels mid game.

When Vivox is actually working, we don't have these issues. But inevitably here we are again. I don't know if the updates are breaking it, or if the company Vivox is dragging its heels.

Anyway, I came back for the garrison changes, now I'm off again because of the voip.

[Adanis]

Same problem here, cannot hear players talking. And no idea if they hear me. In windows settings & other games it's ok & tested.

[Dampi]

Originally posted by Cylixx:

It's nothing wrong with your PC, it's just that Vivox is trash.

It does this; the service fails. All games that use Vivox voice comms have issues with VOIP cutting out or not working at all.

Most games that use Vivox get by because you are talking about shooters like Fortnight, and RTS games, turn based things etc. For those games it's fine to have Vivox break, because in those games you are usually only playing in a group with your close mates, and communication beyond your private discord is of no importance.

HLL on the other hand, we need to communicate to many different people on different channels, so when it breaks, it totally ruins the game.

Changing squad confuses Vivox, I assume something to do with reorganizing our channels mid game.

When Vivox is actually working, we don't have these issues. But inevitably here we are again. I don't know if the updates are breaking it, or if the company Vivox is dragging its heels.

Anyway, I came back for the garrison changes, now I'm off again because of the voip.

I see.. well that sucks :/

Thanks for the info tho! guess i'll wait til next free weekend if it ever comes :D

[Team17_Assist]

Hi all,

Sorry to hear you're having this issue.

The team is aware of issues with VoIP and is looking into this as a priority.

In the meantime, you can try the following solutions:

Leaving the server and getting back into another one should help with the VoIP issues.

1. Open your Windows Device Manager by opening the Windows Task Bar, type Device Manager in the search field, and press enter
   
2. Expand the "Sound, video and game controllers" dropdown menu
   
3. Right-click all devices and select "Update driver"

Additionally, deleting the following folder: C:\Users\username\AppData\Local\HLLL and allowing the program to regenerate the files might bring back VOIP. (Don't verify the files, just reload the game)

Note: after this, you do have to redo your Settings and Keybinds.

If the game can't detect a microphone

Please make sure that your microphone is set as the default communication device in your Windows settings.

1. Select the Start button, type Sound in the search box, and then select Sound from the list of results.
   
2. Choose Sound Control Panel from the Related Settings on the right.
   
3. On the Recording tab, select your microphone, then Set Default from the right-click menu.

How to resolve some Mic and input/output issues (by VIVOX)
https://t.co/OtcVFaVSvW

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

[-stereochild-]

Originally posted by Team17_Assist:

Hi all,

Sorry to hear you're having this issue.

The team is aware of issues with VoIP and is looking into this as a priority.

In the meantime, you can try the following solutions:

Leaving the server and getting back into another one should help with the VoIP issues.

1. Open your Windows Device Manager by opening the Windows Task Bar, type Device Manager in the search field, and press enter
   
2. Expand the "Sound, video and game controllers" dropdown menu
   
3. Right-click all devices and select "Update driver"

Additionally, deleting the following folder: C:\Users\username\AppData\Local\HLLL and allowing the program to regenerate the files might bring back VOIP. (Don't verify the files, just reload the game)

Note: after this, you do have to redo your Settings and Keybinds.

If the game can't detect a microphone

Please make sure that your microphone is set as the default communication device in your Windows settings.

1. Select the Start button, type Sound in the search box, and then select Sound from the list of results.
   
2. Choose Sound Control Panel from the Related Settings on the right.
   
3. On the Recording tab, select your microphone, then Set Default from the right-click menu.

How to resolve some Mic and input/output issues (by VIVOX)
https://t.co/OtcVFaVSvW

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

I wish this default response worked for me.
Everything is updated and already set as default to work with other games.
It doesn't matter if I join only one squad, or leave and join another.....my mic does not work in this game. My mic works in literally every other game I play....no matter if it requires my mic to be the default, or if I can choose the audio input.
It's the game.

[Treebause]

Same issue here, the troubleshooting didn't help. I was able to hear and use voip just a few days ago and suddenly I can't

[Wanuboi]

Same problem, can hear others but since Eastern Front Update, voip disconnected and my mic doesn't work on this game. Can't do anything about it, this is awful. I'm gonna buy Post Scriptum and hope that their Voip is not with Vivox

[brakerp]

Riddle me this one Team17. I have HLL on 3 different computers at 3 different locations. Home, work, laptop while on trips. NONE of them get VOIP.

How I can keep supporting such an awesome game with such a Critical issue?

[Carol]

something I found on other forums and make it possible to connect void in Hell Let Loose : have a VPN. It works for me.
when I got the issue of connection to void (random like...), I launch a VPN... and HLL reconnect my VOID.
Nobody seems to know why it works...