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Hell Let Loose > Report a Problem > Topic Details
H™ Jun 4, 2021 @ 10:39am
[FIXED] UE4 crashes mostly for EXCEPTION_ACCESS_VIOLATION
Since a few days I have crashes every 3 min once I am connected to a server

LoginId:4640461742b25e2ab9da1ab9be9642cd
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000018

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll


My Dxdiag : https://justpaste.it/3yggq
Last edited by H™; Jun 22, 2021 @ 2:32pm
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Showing 1-15 of 45 comments
H™ Jun 4, 2021 @ 11:04am 
New crash

LoginId:4640461742b25e2ab9da1ab9be9642cd
EpicAccountId:

Unhandled Exception: 0x80000003

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll
Last edited by H™; Jun 4, 2021 @ 11:05am
#1
H™ Jun 5, 2021 @ 4:44am 
Today I tried to play again.
Take a look at my user experience :

12:09 - I launch the game
12h39 - Crash without error message
12h52 - BSOD MEMORY MANAGEMENT
12h58 - BSOD UNEXPETED KERNEL MODE TRAP
13h15 - Crash with error message same as above
When I restarted the game I got a BSOD DPC WATCHDOG VIOLATION
13h27 - BSOD SYSTEM SERVICE EXEPTION

I allready reinstall, repair easyanticheat and so on

Next step : Trash this game for ever ?
#2
H™ Jun 6, 2021 @ 7:11am 
LoginId:4640461742b25e2ab9da1ab9be9642cd
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffff

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
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HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll
#3
H™ Jun 6, 2021 @ 7:41am 
LoginId:4640461742b25e2ab9da1ab9be9642cd
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x260000a1

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll
#4
H™ Jun 6, 2021 @ 7:42am 
Ok i found a way to avoid BSOD..I just press "default settings" in the Options of the game
But the game keep crashing :'(
#5
Mackey Jun 6, 2021 @ 9:03am 
Originally posted by ARC H:
Ok i found a way to avoid BSOD..I just press "default settings" in the Options of the game
But the game keep crashing :'(
Have you tried validating your files, and uninstalling the "Hell Let Loose" game files manually? Sometimes steam doesn't like to delete all of the files for the game.

If you can, I recommend going to this site that I'll put down below that should be able to solve any issues or questions you have.
https://pc-mac-help.com/blog/fix-hell-let-loose-server-issue-application-error-security-violation-crashing-and-freezing-issue
Last edited by Mackey; Jun 6, 2021 @ 9:07am
#6
H™ Jun 6, 2021 @ 12:02pm 
Ok i found the issue. My Intel driver wasnt up-to-date. I have no crash anymore
#7
H™ Jun 9, 2021 @ 12:03pm 
Finally with more tests the problem is not solved I continue to have UE4 crashes :'(
#8
H™ Jun 9, 2021 @ 12:29pm 
Last one

LoginId:4640461742b25e2ab9da1ab9be9642cd
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x0000050d

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll
#9
Team17_Assistance  [developer] Jun 10, 2021 @ 12:13am 
Greetings [ARC] H,

Sorry to hear that the problem persisted - we can see some Windows Defender errors in your first dxdiag, we wonder if that is what is causing the problem with the game. Can you please add all of the following files to the Windows Defender exception list:

Go to Start > Settings > Update & Security > Windows Security > Virus & threat protection. Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions. Select Add an exclusion, and then add all these files:

  • Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  • Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  • Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  • Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  • Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  • Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

Once they are all done, retest the game. If you are still having trouble, lets check if your Windows has any corrupted system files:

  1. Click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator
  2. Type the following command, and then press Enter. It may take several minutes for the command operation to be completed

    DISM.exe /Online /Cleanup-image /Restorehealth

  3. Still at the command prompt, type the following command, and then press ENTER:

    sfc /scannow

    Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

  4. Once everything is completed, restart your system and retest the game

Regards,

Team17 Support
#10
H™ Jun 10, 2021 @ 11:07am 
Ok I did everything but no improvement I had 2 BSOD and a UE4 crash (EXCEPTION_ACCESS_VIOLATION)

What is strange is :
- it seems more I play more the crashes are close in time (first one occure after 30min, the second and the third after 5 & 3min)
- when I had my second BSOD (MEMORY MANAGEMENT) all the configurations were reset (i allready checked my memory with the windows tool, its ok)
#11
H™ Jun 11, 2021 @ 2:06am 
"Fun" fact : before June 30, the game rarely crashed, since then it's impossible to finish a game
#12
Team17_Assistance  [developer] Jun 11, 2021 @ 6:00am 
Greetings [ARC] H,

Bluescreens are worrying as they usually mean that there is an issue with the hardware being able to cope with the application. The fact that it takes some time for it to crash, could be related to the heat generated inside your PC - can you check if your fans are all working and clean?

Did you also try to play with lower graphical settings to test if the game still crashes after the 30 minutes?

Regards,

Team17 Support
#13
H™ Jun 11, 2021 @ 7:37am 
Thank you for your interest

I will do a complete hardware check next week (for the record, i'm using a watercooling system).

However I have BSOD only on Hell Let Loose and it does not explain the UE4 crashes which are more frequent than the BSOD

I tested with low seetings but I have the same behavior
Last edited by H™; Jun 11, 2021 @ 7:38am
#14
H™ Jun 14, 2021 @ 3:44am 
Ok i checked, i have no hardware problems and temperature is ok too (https://ibb.co/b6cTnKK)

Since 2 days i have only UE4 crashes (no more BSOD) every 10-15min

last one :

LoginId:4640461742b25e2ab9da1ab9be9642cd
EpicAccountId:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffff

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll
#15
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Hell Let Loose > Report a Problem > Topic Details
Date Posted: Jun 4, 2021 @ 10:39am
Posts: 45

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