Unable to load the map and ends with a connection lost to the host for all the servers.

[[EXD]DarthVader]

Hi,
I am posting this on my friends behalf who is unable to join a game.
It worked perfectly for him for the first time but after that it rarely joins a server.
whenever we click on join it starts loading the map which takes a long time and then it shows the error "lost connection to the host".
I am attaching log from dxdiag with this so that it can help you pinpoint the issue.
Please help on this asap as we are 4 ppl trying to play together and one person not able to join spoils the fun as a result being we play another game.

link to dxdiag data - https://justpaste.it/8bd7r

[Team17_Assistance]

Greetings DarthVader,

Thank you for trying to help your friend - it seems that his graphics card drivers are really out of date, can he please update them and retest?

1. Go to the official NVidia download centre here[www.nvidia.com]
   
2. Using the dropdown menus, fill in your graphics card information and press "Search"
   
3. In the new page, click on Download and then Download again
   
4. Right-click over the file and select Run as administrator
   
5. If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
   
6. Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
   
7. You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
   
8. Next, choose Custom (Advanced). Then click NEXT.
   
9. Select Perform clean install and then click on NEXT.
   
10. Once the installation has finished, reboot your PC one more time to complete the installation.

His system is just hitting the minimum system requirements, if he happens to have an SSD drive, can he also try to install the game in it?

Regards,

Team17 Support

[[EXD]DarthVader]

Greetings,
We have updated the graphics driver but the issue still persists.
Can you please verify it on your end.

[Team17_Assist]

Hey DarthVader,

Thanks for trying that.

Can you please ask them to whitelist the following:

• Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

And check that their anti-virus/windows defender etc is not blocking any game files.

Let's also try the following:

Install the game on a different / faster hard drive such as an SSD.

1. Navigate to Hell Let Loose in the Steam library
   
2. Right-click and open its properties on the General tab
   
3. Open the "Set Launch Options" and add "-dx12"
   
4. Launch the game
   
5. Attempt to join any server

Note: We don't officially support DX12 yet, we added a DX12 crash fix since some users are experimenting with it - but if you are playing with DX12, you need to be in Windowed Fullscreen mode and you cannot Alt+Tab from the game.

Turn off IPV6:

1. In the Windows Control Panel, go to Network and Internet, press on Network and Sharing Centre.
   
2. Press the Change Adapter Settings button, and RMB on the network you are currently using, this could be Ethernet or WiFi and press Properties.
   
3. In the following window, disable the IPV6 checkbox and press OK to save the changes, restart your laptop/desktop.

You may need to tick and untick this if it's already unticked.

Get back to us when you can.

Regards,
Team17 Support