Unreal Crashing on Start-up - long time player, new error

[elliottj85]

Hi, have been playing the game for a long time and have never had any problems. Went to start the game today and can't get it to load - crashing with an UNREAL Process Crash

[elliottj85]

UNREAL Error

LowLevelFatalError [File:Unknown] [Line: 258] D3DRHI->GetFactory()->CreateSwapChain(DXGIDevice, &SwapChainDesc, SwapChain.GetInitReference()) failed at D:/BuildAgent/work/HLL_P16/UnrealEngine/Engine/Source/Runtime/Windows/D3D11RHI/Private/Windows/WindowsD3D11Viewport.cpp:212 with error 80004001

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

dxdiag here: https://justpaste.it/4cfmo

Have tried verify integrity in Steam and deleted the Pak folder and redownloaded.

[Team17_Assistance]

Greetings elliottj85,

Sorry to hear that this is happening - let's try the below steps to see if they help at all:

1. Right click on Hell Let Loose in your Steam library and select Manage> Browse Local Files
   
2. Right click on HLL.exe and select Properties
   
3. Go to the Compatibility tab, check the "Disable fullstreen optimizations", and click Apply
   
4. Retest the game

If you are still having trouble, you can try right clicking Hell Let Loose, go to properties and try adding "-dx12" to the command line in the Steam properties in the Launch options field.

Regards,

Team17 Support

[elliottj85]

Hi, thanks for the speedy response and the suggestions. I’ve just tried both of them and neither has worked unfortunately. Same UE4 error and an anti-cheat dialogue box on the crash which says there’s an untrusted file.

I’m going to reinstall the game and see if that fixes it.

[elliottj85]

Have just tried after a reinstall and still the same problem. For completeness the text in the Easy Anti-Cheat dialogue box I get which comes after the UE4 crash log is “untrusted system file (C:\Windows\System32\dcomp.dll)

[elliottj85]

Hi - any more suggestions on how to fix this?

[WillyT]

Originally posted by elliottj85:

Have just tried after a reinstall and still the same problem. For completeness the text in the Easy Anti-Cheat dialogue box I get which comes after the UE4 crash log is “untrusted system file (C:\Windows\System32\dcomp.dll)

I'd run through the things listed here first: https://www.easy.ac/en-us/support/game/issues/guide/ step-by-step. Make sure you don't skip anything :)

[Team17_Assistance]

Greetings elliottj85,

Let us know if WillyT's advice helped at all!

Regards,

Team17 Support

[elliottj85]

Originally posted by WillyT:

Originally posted by elliottj85:

Have just tried after a reinstall and still the same problem. For completeness the text in the Easy Anti-Cheat dialogue box I get which comes after the UE4 crash log is “untrusted system file (C:\Windows\System32\dcomp.dll)

I'd run through the things listed here first: https://www.easy.ac/en-us/support/game/issues/guide/ step-by-step. Make sure you don't skip anything :)

This did it - thanks!

[WillyT]

Originally posted by elliottj85:

Originally posted by WillyT:

I'd run through the things listed here first: https://www.easy.ac/en-us/support/game/issues/guide/ step-by-step. Make sure you don't skip anything :)

This did it - thanks!

Awesome! Glad you can get back to HLL 😃