Voice chat randomly won't work

[CheesyPoofs]

So sometimes, seemingly at random, parts of voice chat won't work. What I mean is that, I can get into a match where my local chat will work, I can talk to and hear others talking in local chat, but my squad chat will not work, and I cannot hear or talk to members of my squad, or sometimes it's the opposite where I can't use local chat, but squad chat works fine, or sometimes both don't work. I've had matches where I've been able to talk fine, only to not be able to talk at all the next one. I've messed with every facet of my PC's audio settings that I can think of to try and remedy the issue, but as far as I can tell it's entirely on the game, my mic works fine outside of it.

[Rhaaxerus]

Yeah, seems like VOIP is pretty jacked up right now.
Similar to what was going on the past few updates.
Right now, if I get into a match, I have to spam click my squad chat button until it works while I'm waiting to deploy. Local and squad work fine while I'm deployed and moving around, but once I die and go back to the map, I have to spam the squad chat button again.
And my Command chat button does nothing.
I've gone through my audio settings, verified files, and tried other games out, and I'm only seeing problems with HLL.
Kind of annoying, maybe they need to ditch their VOIP provider and look for something that actually works.

[Team17_Assist]

Hi both,

Sorry to hear you're having VoIP issues.

Let's try the following:

Leaving the server and getting back into another one should help with the VoIP issues.

1. Open your Windows Device Manager by opening the Windows Task Bar, type Device Manager in the search field, and press enter
   
2. Expand the "Sound, video and game controllers" dropdown menu
   
3. Right-click all devices and select "Update driver"

Additionally, deleting the following folder: C:\Users\username\AppData\Local\HLLL and allowing the program to regenerate the files might bring back VOIP. (Don't verify the files, just reload the game)

Note: after this, you do have to redo your Settings and Keybinds.

If the game can't detect a microphone

Please make sure that your microphone is set as the default communication device in your Windows settings.

1. Select the Start button, type Sound in the search box, and then select Sound from the list of results.
   
2. Choose Sound Control Panel from the Related Settings on the right.
   
3. On the Recording tab, select your microphone, then Set Default from the right-click menu.

How to resolve some Mic and input/output issues (by VIVOX)
https://t.co/OtcVFaVSvW

Regards,
Team17 Support

[CheesyPoofs]

Originally posted by Team17_Assist:

Hi both,

Sorry to hear you're having VoIP issues.

Let's try the following:

Leaving the server and getting back into another one should help with the VoIP issues.

1. Open your Windows Device Manager by opening the Windows Task Bar, type Device Manager in the search field, and press enter
   
2. Expand the "Sound, video and game controllers" dropdown menu
   
3. Right-click all devices and select "Update driver"

Additionally, deleting the following folder: C:\Users\username\AppData\Local\HLLL and allowing the program to regenerate the files might bring back VOIP. (Don't verify the files, just reload the game)

Note: after this, you do have to redo your Settings and Keybinds.

If the game can't detect a microphone

Please make sure that your microphone is set as the default communication device in your Windows settings.

1. Select the Start button, type Sound in the search box, and then select Sound from the list of results.
   
2. Choose Sound Control Panel from the Related Settings on the right.
   
3. On the Recording tab, select your microphone, then Set Default from the right-click menu.

How to resolve some Mic and input/output issues (by VIVOX)
https://t.co/OtcVFaVSvW

Regards,
Team17 Support

I tried updating the drivers and it told me that I have the best version of the drivers for all my devices, so I went ahead and deleted the folder that was mentioned, I joined a game and at first things seemed fine, I was able to communicate over voice via local and squad chat, however, in the middle of the game I switched to a different squad, after which I became unable to communicate in squad chat, and I could no longer hear voice from my squadmates, however local chat still worked.

EDIT: And part way through the same match local voice chat stopped working. This doesn't seem to be an issue on my end.

EDIT: Something I noticed under the Microphone Privacy settings is it shows apps that use the mic, and when they last used them, and will indicate when the mic is in use by an app, when the mic is working in HLL it'll display that the mic is being used, however in the middle of games it'll drop, and will instead indicate when it was last used. Something is causing the game to lose its connection to the mic, but I'm not quite sure what the cause could be, literally everything else that I've tested is working fine with my mic so far, HLL is the only outlier.

I should also mention again that the issue isn't my ability to communicate ceasing entirely, I will get matches where voice chat will work in unit and local, but not leadership, or I'll get matches where I can talk in local but not unit, or vice versa, I feel if the issue was on my end, then voice chat wouldn't work at all.

[CheesyPoofs]

Bumping this. This issue really needs to be addressed.

Something i noticed while playing, voice chat was working normally, then like I described, it stopped working mid match, couldn't hear or talk to anybody on any channel, and I noticed under audio it showed me as disconnected from VOIP, I hit connect and it was working again.
Now, more often than not lately, voice chat just doesn't work as soon as I start a match, however it still shows me as connected to VOIP, hitting disconnect does nothing, it'll say "Disconnecting..." for a couple minutes, but not actually disconnect me.

[GER_T.J.Hooker]

Exactly the same thing happend to me last match. Sooo annoying not being able to reconnect to VOIP. Please fix this.

[PhattyStackton]

I love how the Dev tries to make it you're issue when its been a issue since early release, uh dude you didn't fix it so fix it instead of trying to help people with you're mistake.

[RecklesFlam1ngo]

Originally posted by PhattyStackton:

I love how the Dev tries to make it you're issue when its been a issue since early release, uh dude you didn't fix it so fix it instead of trying to help people with you're mistake.

They also refuse to acknowledge issues for example; grass/foliage disappearing when you zoom in (the exact reverse of how LOD should work, I thought the most recent updates was supposed to make foliage better lol)

[CheesyPoofs]

It seems this bug is affecting more people since the recent update so I'm hoping that means they'll look into it

[KiefBeef]

did they never fix this? if i die or change squads voice chat stops working and need to restart the game.. i really tought i found a game i could enjoy here, but this ruin it for me

[Team17_Assist]

Hi KiefBeef,

We're sorry to hear you're having this issue with VoIP.

Please can you go through the steps in our dedicated VoIP help article[team17.helpshift.com] to see if they help at all?

Do let us know how you get on!

Regards,
Team17 Support

[KiefBeef]

Hello.
i have tried all the steps from that article, also went thru the google doc provided. nothing helps.
sometimes proxy chat works but not squad or command chat.

i sent a email on friday with info to [e-mail]

[Team17_Assist]

Hey KiefBeef,

Thank you for trying those steps for us.

In certain cases, adding the executable file of the EAC service to the whitelist of your antivirus/firewall or Windows Defender software can resolve multiple issues. Please could you make sure the following files are added:

• HLL.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL_BugReportUploader.exe - Steam\steamapps\common\Hell Let Loose
  
• HLL-Win64-Shipping.exe - Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64
  
• EasyAntiCheat.exe - Program Files (x86)\EasyAntiCheat
  
• EasyAntiCheat_Setup.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat
  
• Launch_HLL.exe - Program Files (x86)\Steam\steamapps\common\Hell Let Loose

To do this on Windows Defender, please press the Windows key + I to open your Windows Settings. Then:

1. Go to 'Privacy & Security' and select 'Windows Security'
   
2. In Windows Security, click on 'Virus & Threat Protection'
   
3. Under 'Virus & Threat Protection Settings' click on 'Manage Settings' under 'Virus & Threat Protection'
   
4. Scroll down to the 'Exclusions' section and click on 'Add or remove exclusions'
   
5. Click on 'Add an exclusion' and choose the type of exclusion you want to add (File, Folder, File Type, or Process)
   
6. Choose 'File' and then 'Browse' and select the file you want to exclude
   
7. Add the above files suggested and then confirm your selection - these will now be added to your Exceptions

• Please note: if you are using a third-party anti-virus software, the steps for this will be different and we would recommend referring to your manufacturer's instructions on how to add exceptions.

Get back to us when you can!

Regards,
Team17 Support

[KiefBeef]

that did not help, after that i did a clean install of my windows, that did not help either.. voice chat worked for two games straight after windows install, but now it happens every game again..

[Team17_Assist]

Hey KiefBeef,

Thank you for getting back to us.

Can you please try the steps in this article to perform a clean boot? A clean boot is being used to start your Windows device using a minimal set of drivers and start-up programs so we can see if anything is interfering with the title in any way.

https://team17.helpshift.com/hc/en/3-team17/faq/72-how-to-perform-a-clean-boot/

Once this is done please launch the game to see if the issue still continues.

Let us know how you get on!

Regards,
Team17 Support

[KiefBeef]

Hello.
i tried this without any luck.
i played two games without any problems. on the third game it happend again.