Controller not working

[Mr. New York]

Im trying to use a controller with the game and it just wont work. The controller support partially kicks in and acts like it recognizes my controller, but then my left trigger, right trigger, LB, RB, and even my analog sticks do nothing when trying to select a server. Once im in a game all my controller lets me do is walk/run. I cant ADS, shoot, interact, nothing. I dont understand why im having this issue?

[Team17_Assistance]

Greetings Mr. New York,

Let's try the below steps to see if they help at all:

1. Unplug the controller
   
2. Launch the Steam client and click the controller icon at the top right to enter Big Picture Mode
   
3. Go to Settings > Controller Settings and make sure that "Playstation/Xbox/Generic Configuration Support" are all toggled on.
   
4. Then simply plug your controller and retest the game

Additionally, can you confirm which controller you are using?

Regards,

Team17 Support

[Mr. New York]

That didn't fix the issue. I'm using an Xbox Series X controller.

[Team17_Assist]

Hey Mr. New York,

Thanks for trying those steps.

Are you using it wired or wireless?
Can you please test the option you're not already using and test?

Get back to us when you can.

Regards,
Team17 Support

[Mr. New York]

Ive used wireless and wired with no success. Ive gone into controller configs to see if I have a config thats canceling out the in game controller support and I have no configs running. Ive uninstalled and reinstalled the game too, but that hasnt helped either.

[Team17_Assist]

Hey Mr. New York,

Can you please follow the steps in the link to perform a clean boot[support.microsoft.com]?
A clean boot is being used to start your Windows device using a minimal set of drivers and start-up programs.

Windows 10:

1. Press Ctrl+Shift+Esc to open the Task Manager.
   
2. Click More Details.
   
3. Select the Startup tab.
   
4. Right-click on each item and select Disable.
   
5. On the Services tab click to select the Hide all Microsoft services checkbox, and then tap or click Disable all.
   
6. Restart the computer.

Once this is done please launch the game to see if the issue still continues.

To re-enable your start-up programs:

1. Follow the steps above again but at steps 3 and 5 right-click and enable all of your programs and services again.
   
2. Then click Apply and restart your computer.

Get back to us when you can.

Regards,
Team17 Support

[CWBBS]

Did this fix the issue? I am also on PC and cannot get my game to even recognize my controller. I have also tried to use 3rd party apps that help me connect to other games. DS4 and DSX programs but neither of them on or off get the game to recognize my controller. Thank you.

[Team17_Assist]

Hey CWBBS,

We're sorry to hear you're having this issue as well.

Have you tried the provided steps above at all?
We would recommend to do the first steps we shared as these usually resolve controller issues.

Do let us know if they help!

Regards,
Team17 Support