game crash | HLL_Win64_Shipping

[waseem2bata]

Greetings, I've been trying to play the game for a long while, I bought it and played for like 17 hours, but now the game won't even launch, here are the details.

the ue4 crash log:
{LowLevelFatalError [File:Unknown] [Line: 1810] Failed to find shader map for default material WorldGridMaterial(/Engine/EngineMaterials/WorldGridMaterial.WorldGridMaterial)! Please make sure cooking was successful (Contains inline shaders, has GTSM)

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[Issachar]

Do a installation file verification, it's said in patch note, my game also crashes after update but it works after verificaiton and redownload some files.

[waseem2bata]

引用自 Issachar：

Do a installation file verification, it's said in patch note, my game also crashes after update but it works after verificaiton and redownload some files.

did that, still crashing

[Team17_Assist]

Hello,

Sorry to hear you're having this issue.

Could you please verify your game files:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

If this does not help, please send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Get back to us when you can.

Regards,
Team17 Support.

[waseem2bata]

引用自 Team17_Assist：

Hello,

Sorry to hear you're having this issue.

Could you please verify your game files:

1. Right-click on the game in your Steam Library, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

If this does not help, please send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Get back to us when you can.

Regards,
Team17 Support.

Greetings, I have verified the game files many times, I also reinstalled it, didn't work.
here's my dxdiag text:
https://justpaste.it/8yuki

[Team17_Assistance]

Greetings waseem2bata,

Thanks for that - it seems that your graphics card drivers are slightly out of date - would you be so kind and update them to make sure that this is not what is causing the crash? To do this:

1. Go to the official NVidia download centre here[www.nvidia.com]
   
2. Using the dropdown menus, fill in your graphics card information and press "Search"
   
3. In the new page, click on Download and then Download again
   
4. Right-click over the file and select Run as administrator
   
5. If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
   
6. Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
   
7. You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
   
8. Next, choose Custom (Advanced). Then click NEXT.
   
9. Select Perform clean install and then click on NEXT.
   
10. Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

[waseem2bata]

引用自 Team17_Assistance：

Greetings waseem2bata,

Thanks for that - it seems that your graphics card drivers are slightly out of date - would you be so kind and update them to make sure that this is not what is causing the crash? To do this:

1. Go to the official NVidia download centre here[www.nvidia.com]
   
2. Using the dropdown menus, fill in your graphics card information and press "Search"
   
3. In the new page, click on Download and then Download again
   
4. Right-click over the file and select Run as administrator
   
5. If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
   
6. Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
   
7. You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
   
8. Next, choose Custom (Advanced). Then click NEXT.
   
9. Select Perform clean install and then click on NEXT.
   
10. Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

i tried to install the drivers many times, I was on the studio drivers, then switched to gaming drivers then studio again, in none of those the game has started, also to this date everything in my computer is up to date, so I don't know what is the issue, I had unreal engine installed on my computer and deleted it, yet no fix.

[Team17_Assist]

Hey waseem2bata,

Thanks for trying that for us.

Please can you try the following:

Uninstall the game normally on Steam
Delete the folder - :\Users\USERNAME\AppData\Local\HLL
Delete the following folder if applicable - :\SteamLibrary\steamapps\common\Hell Let
Loose
If you ever had the game installed somewhere else, including any alpha clients, delete them
Reinstall the game and retest

We hope this helps.

Regards,
Team17 Support.

[waseem2bata]

I am sorry for the late reply, but nothing worked yet.
and keep getting the same error,
LowLevelFatalError [File:Unknown] [Line: 1810] Failed to find shader map for default material WorldGridMaterial(/Engine/EngineMaterials/WorldGridMaterial.WorldGridMaterial)! Please make sure cooking was successful (Contains inline shaders, has GTSM)

引用自 Team17_Assist：

Hey waseem2bata,

Thanks for trying that for us.

Please can you try the following:

Uninstall the game normally on Steam
Delete the folder - :\Users\USERNAME\AppData\Local\HLL
Delete the following folder if applicable - :\SteamLibrary\steamapps\common\Hell Let
Loose
If you ever had the game installed somewhere else, including any alpha clients, delete them
Reinstall the game and retest

We hope this helps.

Regards,
Team17 Support.

[Team17_Assistance]

Greetings waseem2bata,

Sorry to hear that you are still having this issue - did you ever had the game installed in another location, including alpha/Kickstarter clients, etc.?

Regards,

Team17 Support

[waseem2bata]

I have found a way to fix it, apparently, because I use unreal engine some fluctuations happened between it and the game, when I uninstalled it and deleted everything related to it from appdata the game worked!

[Team17_Assistance]

Great news, waseem2bata, glad that it's now sorted!

Regards,

Team17 Support