Black screen when opening the game | UE4-HLL Crash

[ItsRickss]

Overview:
- Just bought the game. Opened it up, saw the launching screen, loading bar of Easy Anti Cheat loaded completely, it opened a black window (the game) but all I saw was black. I could hear the noises of the videos I suppose I should've seen, then the main theme of the game (i suppose). But all of this in a black screen. After 2 minutes waiting, Unreal Engine Crash report telling me that I had an UE4-HLL crash. Filled the report and sent it.

Steps:
- Launch the game.
- Wait a while.

Result:
- Game crashing

Expected:
- The game I suppose?

OS:
https://justpaste.it/5sv9r

Things I did:

First of all I checked the integrity of the game files, twice before deciding to reinstall, twice after that. Updated what I could from the Windows Update Center, reinstalled after doing so. Checked my drivers, all up to date.

Searching I found that I should add an x at the end of the movie files's names, did it, didn't worked. ALso I saw that deleting the carpet movies should work, did it, didn't worked. Restarted my pc everytime I made a change. Nothing.

The crash report said this:

LowLevelFatalError [File:Unknown] [Line: 1155] GameThread timed out waiting for RenderThread after 120.00 secs

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll

If I can't do anything before two weeks passing, or the two maximum hours of playing, I'd have to return the game and get the money back, so I'll wait for your answer before trying anything again.
I was hyped to have it, I'm a battlefield fan and after seeing this game I really wanted to give it a try :/

[Team17_Assist]

Hi ItsRickss,

Sorry to hear you're having this issue.

Can you try the following:

1. Check all software drivers are updated:
Please check for pending updates for your system via the steps below:

1. Select the Start button
   
2. Go to Settings > Update & Security > Windows Update
   
3. Select Check for updates
   
4. Install any updates that are shown
   
5. Once this is done, test the game

1. Go to this page[support.amd.com]
   
2. Install ‘AMD Driver Autodetect’ application.
   
3. Select yes on to allow the application to run if the prompt appears.
   
4. Select ‘Download Now’ and follow the steps to install the driver.
   
5. Restart your computer, if necessary after the installation of drivers.

2. Check any firewall/anti-virus is allowing all game files through, including the following:

• Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

3. Check for Teamviewer and close program down

4. Uninstall and reinstall the game through Steam

5. Run the game as admin:

1. Right click the game in your Steam Library.
   
2. Go to Properties then the Local Files tab.
   
3. Click Browse Local Files.
   
4. Locate the game executable (the application).
   
5. Right click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

To run Steam as administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   
2. Right click the Steam executable.
   
3. Follow the above steps to set it to Run as Administrator
   
4. Restart Steam.

6. Verify game files through Steam

1. Right-click on the game in your Steam Library, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
   
2. Attempt to run the game to see if the issue is resolved

Can you please make sure that you don't have any controller connected to your computer while the game is launching?

If that's not the solution, then please change the Fullscreen Optimization via the steps:

1. On steam, right-click on HLL and click properties.
   
2. Select Tab "Local Files" and click on "Browse Local Files."
   
3. Right click on HLL and click on Properties.
   
4. Select Tab "Compatibility" and check/tick the box "Disable Fullscreen Optimizations."

We hope this helps!

Regards,
Team17 Support.

[ItsRickss]

Hi again.

I've done everything you've adviced me:

- Updated windows version. (20H2)
- Installed latest (optional) drivers (Radeon 20.11.2)
- Checked all the executables were in my firewall list (they are all)
- Reinstalled the game
- Run it as an administrator (both the game and steam)
- Verified
- I opened only with the ethernet conection attached to my pc

But the problem remains the same, I open the game, the easy anticheat lancher screen loads, black screen opens then, I hear the videos, then the main music, all black, 2 minutes in it freezes and UE4-HLL crash window pops up.

After trying twice, I tried the online recomendations of
- Change the name of the movie files by adding an x at the end (It skipped the sounds and It went straight to the main theme, but all in a black screen. I shut it because I knew it was crashing)
- Deleting the movies carpet (same)

I don't know what else to do :(

Thanks in advance

[ItsRickss]

UPDATE:

After installing a program to search more actualizations, and downloading them, I restarted the PC and I could enter the game, seeing all the animations, the first screen that tells me that this is a game in development and after I pressed dismiss I could see my character.

So I had to update everything in the end.

Thanks a lot, sorry for the bother.

I hope to enjoy the game. If I have any other issue, i'll make another post.