Game wont start. EAC untrusted system file nvwgf2umx.dll

[OfficerGoose]

My friend gifted me this game. Problem started with EAC window loading. Progress bar goin to the end, then in tray pop up a message from Easy Anti-Cheat:
Untrusted system file (C:\\windows\System32\nvwgf2umx.dll)
And get second pop up with message from game:
DX11 feature level 10.0 is required to run the engine.

I have latest videodriver on my Asus GF 960 4GB, and using Win7 x64. Mouse A4tech X7 with editor in tray. I have never seen such a problem in other games. I havent any malware and cheats. Wtf is that?

[CricketSays]

I have the same issue. I got an answer here, but it didn't fix it for me and I still can't play. Maybe you will have more luck.

https://steamcommunity.com/app/686810/discussions/1/1741136244269163930/

[-msx]

same but with HLL win 64 shipping 0xc0000142
+
EAC unfrusted system (C:\\windows\System32cryp32.dll)

[OfficerGoose]

Originally posted by CricketSaysChill:

I have the same issue. I got an answer here, but it didn't fix it for me and I still can't play. Maybe you will have more luck.

https://steamcommunity.com/app/686810/discussions/1/1741136244269163930/

there is says: type "DISM.exe /Online /Cleanup-image /Restorehealth" etc, but i havent images for restore and its uses (online?).
Thanks, but i dont want abuse my OS with restore tools if someshit anticheat cant work properly.

[Team17_Assistance]

Greetings Холодец из Опасного Гуся,

Sorry to hear that you are having this issue - would it be possible to see your system information? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[henk]

Did you launch Steam in Admin mode?

Did you install on the same paritition as Windows ? (I.e C:/?), Windows 10 doesn't like stuff being installed on C:/ without being in an admin account.

People keep telling me it doesn't matter, but I have come across numerous problems with some games when they were installed on the same disk as Windows. Not sure if it's due to Defender, or Windows 10 security updates in general.

Try installing it on a other paritiion and run steam in admin mode.


Alternatively you can try this.

Right click - properties - Local files - browse local files -> EasyAntiCheat -> Delete Certificate folder.

[-msx]

Originally posted by henk:

Did you launch Steam in Admin mode?

Did you install on the same paritition as Windows ? (I.e C:/?), Windows 10 doesn't like stuff being installed on C:/ without being in an admin account.

People keep telling me it doesn't matter, but I have come across numerous problems with some games when they were installed on the same disk as Windows. Not sure if it's due to Defender, or Windows 10 security updates in general.

Try installing it on a other paritiion and run steam in admin mode.


Alternatively you can try this.

Right click - properties - Local files - browse local files -> EasyAntiCheat -> Delete Certificate folder.

if u delet this, you can't play.

[OfficerGoose]

Originally posted by Team17_Assistance:

Greetings Холодец из Опасного Гуся,

Sorry to hear that you are having this issue - would it be possible to see your system information? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

https://justpaste.it/7trop

I am again installed latest videodriver from Nvidia Experience app - nothing changed.

[OfficerGoose]

Originally posted by henk:

Did you launch Steam in Admin mode?

Did you install on the same paritition as Windows ? (I.e C:/?), Windows 10 doesn't like stuff being installed on C:/ without being in an admin account.
folder.

Iam using win7 and runnin steam with admin not helpd.

[henk]

Originally posted by Illusionist:

Originally posted by henk:

Did you launch Steam in Admin mode?

Did you install on the same paritition as Windows ? (I.e C:/?), Windows 10 doesn't like stuff being installed on C:/ without being in an admin account.

People keep telling me it doesn't matter, but I have come across numerous problems with some games when they were installed on the same disk as Windows. Not sure if it's due to Defender, or Windows 10 security updates in general.

Try installing it on a other paritiion and run steam in admin mode.


Alternatively you can try this.

Right click - properties - Local files - browse local files -> EasyAntiCheat -> Delete Certificate folder.

if u delet this, you can't play.

reinstall after, EAC

[OfficerGoose]

Originally posted by henk:

Originally posted by Illusionist:

if u delet this, you can't play.

reinstall after, EAC

Game runs into a main menu, with EAC error. Servers are not found.

[Team17_Assistance]

Greetings Холодец из Опасного Гуся,

Thank you for sending your system information over - everything seems in order. Can you confirm which Anti-Virus/Firewall you are using, and can you confirm that EAC and the HLL folder are whitelisted?

Regards,

Team17 Support

[OfficerGoose]

Originally posted by Team17_Assistance:

Greetings Холодец из Опасного Гуся,

Thank you for sending your system information over - everything seems in order. Can you confirm which Anti-Virus/Firewall you are using, and can you confirm that EAC and the HLL folder are whitelisted?

Regards,

Team17 Support

No AV, standart Win firewall. Was played another games using EAC, there was no problems.
Could this be due to the new Nvidia drivers problem?

[Team17_Assistance]

Greetings Холодец из Опасного Гуся,

We do not believe that it's related to the new Nvidia drivers, but feel free to test by installing an older version. That said, let's troubleshoot EAC to see if any of the steps help:

Windows Driver Signature Permissions

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines:
   bcdedit -set TESTSIGNING OFF , press "Enter"
   
   bcdedit -set NOINTEGRITYCHECKS OFF , press "Enter"
   
4. Reboot your PC in order to apply the changes.
   
5. Click on the Windows icon and type 'command', and open Command Prompt as an administrator. Then type the following lines:
   
   netsh winsock reset
   ipconfig /flushdns
   
   
6. Then reboot your PC
   
7. Retest

Windows Services

1. Press the Windows Key, type "Services" and click on "Run as Administrator"
   
2. In here, locate "EasyAntiCheat", right-click and select "properties"
   
3. Under the General tab, change "Startup type" to Automatic
   
4. Press Apply, then OK and retest

Easy Anti Cheat repair

1. Right click on "Hell Let Loose" in your Steam library, select "Properties" and then click on "Browse Local Files..."
   
2. In here, enter the folder "EasyAntiCheat" and double click on "easyanticheat_setup.exe" and select "Repair" which should be on your left corner
   
3. Restart your PC and retest

Corrupted System Files

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines: sfc /scannow
   
4. Restart your PC and retest

EAC Network Access
Ensure you can access our Content Distribution Network by following these links.

1. https://download.eac-cdn.com/
   
2. https://download-alt.easyanticheat.net/

You should see the message: '200 - HTTP OK'

Whitelisting/Excluding Hell Let Loose

Please ensure that HLL and EAC are both added to the Windows Defender Firewall exceptions

Stop all unnecessary background applications

As the title suggests, please close every application that is not needed and retest.

Regards,

Team17 Support

[OfficerGoose]

Originally posted by Team17_Assistance:

Greetings Холодец из Опасного Гуся,

We do not believe that it's related to the new Nvidia drivers, but feel free to test by installing an older version. That said, let's troubleshoot EAC to see if any of the steps help:

Windows Driver Signature Permissions
Windows Services
Easy Anti Cheat repair
Corrupted System Files
EAC Network Access
Whitelisting/Excluding Hell Let Loose

Please ensure that HLL and EAC are both added to the Windows Defender Firewall exceptions

Stop all unnecessary background applications

As the title suggests, please close every application that is not needed and retest.

Regards,

Team17 Support

So, what I found out in the end. All these tips did not help, however, I managed to start the game by installing an older videodriver (440.97 whql instead of the current new 441.87 whql), manually downloading from the Nvidia website. Also, I decided to try to download the new driver directly from the site, and not through the GeForce Experience utility. The problem with distrust of the system file returned again and the game again refused to start.

Important note: when installing this fresh driver (441.87 whql), Windows gives a warning about a compatibility problem or something like that, unfortunately I did not remember verbatim. There was an item to trust the installation from this source and continue.

EDIT2:
Need to Update Win7 this patch - SHA-2 update (KB4474419)
It will be fix untrusted sys file checks. Thx to Nvidia forum.