Game will not launch.

[apple]

Game doesn't launch after anticheat loading screen appears. i've tried multiple different solutions and none of them work please help.

DxDiag
https://justpaste.it/3pinc

[Team17_Assistance]

Hi apple,

Thank you for the files and sorry to hear that you are receiving these errors. I am unsure of what you tried already, but can you please try the following steps to try to resolve this:

1. Right-click on Hell Let Lose in your Steam Library
   
2. Select Properties > Local Files > Browse Local Files
   
3. Go to the EasyAntiCheat folder
   
4. Run EasyAntiCheat_setup.exe as an administrator
   
5. Choose Hell Let Loose and Click on Repair Service
   
6. Return to Steam, Right-click on Hell Let Loose in your Steam Library
   
7. Select Properties > Local Files > Verify Integrity of Game Files
   
8. Restart Steam
   
9. Retest

Please do let us know if this helps.

Regards,

Team17 Support

[apple]

unfortunately this did not work.

[Team17_Assistance]

Hi apple,

Sorry to hear that - let's try the below steps instead:

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines:
   bcdedit -set TESTSIGNING OFF , press "Enter"
   
   bcdedit -set NOINTEGRITYCHECKS OFF , press "Enter"
   
4. Reboot your PC in order to apply the changes.
   
5. Click on the Windows icon and type 'command', and open Command Prompt as an administrator. Then type the following lines:
   
   netsh winsock reset
   ipconfig /flushdns
   
   
6. Then reboot your PC
   
7. Retest

Let us know if this helps,

Regards,

Team17 Support

[apple]

sadly this did not work either.

[Team17_Assistance]

Hi apple,

Sorry to hear this - you mention that you have tried other solutions, would you be so kind and list what you have already tried? That way we will not be wasting your time by offering troubleshooting steps that you have already attempted.

Regards,

Team17 Support

[apple]

Here is a list of the things i have tried.

1.I updated my NVIDIA GeForce driver.
2.I saw in another discussion to update Razer Chroma.
3.I uninstalled and re installed the game multiple times.
4.I uninstalled the movies file.
5. I've done the things that you have told me to do

any game that launches with the easy anti cheat at the very beginning has the exact same problem as HLL. so i have a feeling that it has to do with easy anti cheat.
hopefully this will resolve the problem.

[Team17_Assistance]

Hi apple,

Thanks for that - let's see if we can try some EAC troubleshooting steps instead:

Windows Services

1. Press the Windows Key, type "Services" and click on "Run as Administrator"
   
2. In here, locate "EasyAntiCheat", right-click and select "properties"
   
3. Under the General tab, change "Startup type" to Automatic
   
4. Press Apply, then OK and retest

Windows Driver Signature

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines:
   bcdedit -set TESTSIGNING OFF , press "Enter"
   
   bcdedit -set NOINTEGRITYCHECKS OFF , press "Enter"
   
4. Reboot your PC in order to apply the changes.
   
5. Click on the Windows icon and type 'command', and open Command Prompt as an administrator. Then type the following lines:
   
   netsh winsock reset
   ipconfig /flushdns
   
   
6. Then reboot your PC
   
7. Retest

Easy Anti Cheat Repair

1. Right click on "Hell Let Loose" in your Steam library, select "Properties" and then click on "Browse Local Files..."
   
2. In here, enter the folder "EasyAntiCheat" and double click on "eac.exe" and select "Repair" which should be on your left corner
   
3. Restart your PC and retest

Corrupted System Files

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines: sfc /scannow
   
4. Restart your PC and retest

EAC Network Access
Ensure you can access our Content Distribution Network by following these links.

1. https://download.eac-cdn.com/
   
2. https://download-alt.easyanticheat.net/

You should see the message: '200 - HTTP OK'

Whitelisting/Excluding Hell Let Loose

Depending on your current installed anti-virus, please add Hell Let Loose to the expectations list, for example:

Avast[support.avast.com]
AVG[support.avg.com]

Stop all unnecessary background applications

As the title suggests, please close every application that is not needed and retest.

Hope any of these helps, let us know how you get on.

Regards,

Team17 Support

[Buzzkiller]

Game security violation detected (LightingService.exe) is the error i get when I try to launch the game, help!

[apple]

i could not find the file eac.exe but all of the other fixes did nothing to launch the game.

[Team17_Assistance]

Hi apple,

Do you see the file "EasyAntiCHeat_Setup.exe instead? If that is the case, run the file, select "Repair" which should be on your left corner and restart your PC.

Buzzkiller:

This is an Asus AURA Lighting service error:
https://rog.asus.com/forum/showthread.php?102062-LightingService-exe-is-activating-EAC-anti-cheat-on-games

Please open your Task Manager (Ctrl + Alt + Delete) find the process on the list and click 'End task'. Then please retest the game.

Regards,

Team17 Support

[apple]

sadly that did not work either

[Team17_Help]

Hi,

Buzzkill - Plase follow the steps here.

apple - Do you have any additional USB connected while running the game? If so then please disconnect any controllers, cameras, printers etc. and try to play start the game.

What antivirus/firewall are you currently using?

Team17 Support

[IncredibleCube]

Kinda old thread but maybe still useful for someone:

Had the same problem just recently. The game was showing the splashscreen and after this disappearing Steam said the game was running. No game no icon in taskbar. Apart from a very small executable showing in task manager nothing happened.
During reboot(game and machine itself) retries while the game was still running I randomly got an error messages from EasyAntiCheat. It complained that there was an untrusted DLL-File "physxupdateloader64.dll". Went to the NVIDIA Website and updated PhysX.
Result: Game is starting now without any issues.

Wondering if the Game or the Cheat-Engine could be more elaborate with error messages. Feels like this was very lucky/random to find out.

[Team17_Assist]

Hey IncredibleCube,

Thanks for sharing your solution with us!
We're glad to hear that you were able to resolve the issue.

Regards,
Team17 Support

[ChickenFingers]

Just had this issue, miss the error message, AFTER installing new Nvidia drivers. Did the option to reinstall drivers and it fixed the issue, didn't even need to restart.