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Hell Let Loose > Report a Problem > 主題細節
NOOTINATOR 2020 年 3 月 7 日 下午 9:09
System Service Exception - "asmtxhci.sys"
G'day,

So recently I've tried multiple times to join a game, and the second i choose my class and load in, my computer blue screens and, as the title suggests, I get a BSOD. This BSOD says the stop code is "SYSTEM_SERVICE_EXCEPTION" and that "asmtxhci.sys" failed.

If anyone has a suggested solutions, please let me know. I've tried doing this at least 10 times over the past 10 days.
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目前顯示第 1-4 則留言，共 4 則
Team17_Assistance  [開發人員] 2020 年 3 月 9 日 上午 6:57 
Greetings NOOTINATOR,

Blue screens are usually related to hardware/driver issues, let's try the below steps to see if it helps:
  1. Right-click on the Start button and select Device Manager
  2. Expand the Universal Serial Bus controllers section
  3. Right-click on ASMedia USB 3.0 eXtensible Host Controller and select Update Driver
  4. Then, select Search automatically for updated driver software
  5. Reboot your PC and retest the game

Regards,

Team17 Support
#1
NOOTINATOR 2020 年 3 月 9 日 下午 10:11 
引用自 Team17_Assistance：
Greetings NOOTINATOR,

Blue screens are usually related to hardware/driver issues, let's try the below steps to see if it helps:
  1. Right-click on the Start button and select Device Manager
  2. Expand the Universal Serial Bus controllers section
  3. Right-click on ASMedia USB 3.0 eXtensible Host Controller and select Update Driver
  4. Then, select Search automatically for updated driver software
  5. Reboot your PC and retest the game

Regards,

Team17 Support
I tried this, but the issue hasn't been fixed.
#2
Team17_Assistance  [開發人員] 2020 年 3 月 10 日 上午 2:49 
Greetings NOOTINATOR,

Sorry to hear that it did not work - would it be possible to see your system information so we can check if there is anything potentially causing this? To do this:

  1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
  2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
  3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
  4. Copy the link to your post
Regards,

Team17 Support
最後修改者：Team17_Assistance; 2020 年 3 月 10 日 上午 2:49
#3
NOOTINATOR 2020 年 3 月 10 日 上午 3:00 
引用自 Team17_Assistance：
Greetings NOOTINATOR,

Sorry to hear that it did not work - would it be possible to see your system information so we can check if there is anything potentially causing this? To do this:

  1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
  2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
  3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
  4. Copy the link to your post
Regards,

Team17 Support
https://justpaste.it/2mstj
#4
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Hell Let Loose > Report a Problem > 主題細節
張貼日期： 2020 年 3 月 7 日 下午 9:09
回覆： 4

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