Easy Anti Cheat loads, then my HLL closes. Help!

[alex]

I've played HLL for about 50 hours already, and I've never had this specific problem. I'll open Steam and click play, and I'll get a dialogue box from User Account Control asking, "Do you want this app to make changes to your device?". I click "yes", the Easy Anti Cheat window for HLL will show, the blue bar will load all the way to the right, and the window closes. On Steam, it will show the play button as "running" and show that HLL is running on my library for a few seconds, then it just, closes. It doesn't crash, I've looked in the logs and looked for crash reports and found nothing. After the game closes, it will bring up the User Account Control dialogue box again, I'll click "yes" again, and it does the same thing!

[Team17_Assistance]

Greetings Alex,

Sorry to hear that you are having this issue. Would it be possible to see your system information so that we can try to assist further? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[alex]

thanks! https://justpaste.it/7fqm8

[(AFK)boxingGoose]

Hey, check out this.
I'll be glad if its can help.
https://steamcommunity.com/app/686810/discussions/1/2646361029214631077/#c1741138174894004880

[Team17_Assistance]

Greetings Alex,

Thanks for that - we cannot see anything wrong with your system that would prevent you from playing. Would you be able to test the game with the following files added to your Anti-Virus/Firewall as an exception?

• Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

Regards,

Team17 Support

[alex]

Originally posted by Team17_Assistance:

Greetings Alex,

Thanks for that - we cannot see anything wrong with your system that would prevent you from playing. Would you be able to test the game with the following files added to your Anti-Virus/Firewall as an exception?

• Program Files (x86)\EasyAntiCheat\EasyAntiCheat.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\EasyAntiCheat\EasyAntiCheat_Setup.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\Launch_HLL.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL\Binaries\Win64\HLL-Win64-Shipping.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL_BugReportUploader.exe
  
  
• Program Files (x86)\Steam\steamapps\common\Hell Let Loose\HLL.exe

Regards,

Team17 Support

i excluded them all from Windows Defender, and I still get the same result.

[alex]

Originally posted by БизнесГусь:

Hey, check out this.
I'll be glad if its can help.
https://steamcommunity.com/app/686810/discussions/1/2646361029214631077/#c1741138174894004880

thanks for the help. i installed an older driver and a newer one to see if that was the issue, still nothing

[AgrumeAcide]

maybe you have a program running that is preventing hll to launch because it's a false positive for the EAC. ctrl+maj+echap to check there and verify with known false positive for EAC on google. Or maybe you are cheating...

[alex]

Originally posted by suilala:

maybe you have a program running that is preventing hll to launch because it's a false positive for the EAC. ctrl+maj+echap to check there and verify with known false positive for EAC on google. Or maybe you are cheating...

I don't remember installing any cheats recently so I don't think it's that lol. However, I searched google for some false positives for EAC and found an article that directed me to delete the Certificates folder in the EAC folder for HLL. Now, my game doesn't close before it asks me if I want EAC to make changes to my computer. Instead it will show a dialogue box saying "Preparing to launch Hell Let Loose", but I'm still stuck in the same loop of clicking "yes" over and over.

[AgrumeAcide]

maybe checking game files with steam, then reinstalling EAC for hll. Have you modified any .ini of the game? if so try to delete those files and restart the game.

[AgrumeAcide]

I saw your dirctX is outdated, try installing the 12 instead of 10.

[Team17_Help]

Hey Alex,

If you have deleted the Certificates folder, then we would highly recommend you to restore the game files. To do this please right-cling on the game, choose Properties, choose 'Local files' and press 'Verify integrity of game files'.

Can you please confirm to us what antivirus / firewall software you'r currently using?

We look forward to hearing back from you.

Kind regards,
Team17 Support

[AgrumeAcide]

hey Team17, Alex is using windows defender antivirus as he said to you previously. Don't you read the messages?

[Team17_Assistance]

Originally posted by suilala:

hey Team17, Alex is using windows defender antivirus as he said to you previously. Don't you read the messages?

Greetings suilala,

This thread was created by Alex and we are here to try to assist with his issue - we understand that you are trying to help, but please refrain from unconstructive comments towards moderators or OPs as they are not helpful nor welcomed.

@Alex, please do let us know if you still require assistance.

Regards,

Team17 Support

[alex]

Originally posted by Team17_Assistance:

Originally posted by suilala:

hey Team17, Alex is using windows defender antivirus as he said to you previously. Don't you read the messages?

Greetings suilala,

This thread was created by Alex and we are here to try to assist with his issue - we understand that you are trying to help, but please refrain from unconstructive comments towards moderators or OPs as they are not helpful nor welcomed.

@Alex, please do let us know if you still require assistance.

Regards,

Team17 Support

Yes, I am using Windows Defender as my antivirus/firewall. I also got back my certificates folder, but my problem has stayed the same.

[Team17_Assistance]

Greetings Alex,

Let's try to follow the entire EAC troubleshooting steps and see if one of them finally fixes this for you:

Windows Driver Signature Permissions

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines:
   bcdedit -set TESTSIGNING OFF , press "Enter"
   
   bcdedit -set NOINTEGRITYCHECKS OFF , press "Enter"
   
4. Reboot your PC in order to apply the changes.
   
5. Click on the Windows icon and type 'command', and open Command Prompt as an administrator. Then type the following lines:
   
   netsh winsock reset
   ipconfig /flushdns
   
   
6. Then reboot your PC
   
7. Retest

Windows Services

1. Press the Windows Key, type "Services" and click on "Run as Administrator"
   
2. In here, locate "EasyAntiCheat", right-click and select "properties"
   
3. Under the General tab, change "Startup type" to Automatic
   
4. Press Apply, then OK and retest

Easy Anti Cheat repair

1. Right click on "Hell Let Loose" in your Steam library, select "Properties" and then click on "Browse Local Files..."
   
2. In here, enter the folder "EasyAntiCheat" and double click on "easyanticheat_setup.exe" and select "Repair" which should be on your left corner
   
3. Restart your PC and retest

Corrupted System Files

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines: sfc /scannow
   
4. Restart your PC and retest

EAC Network Access
Ensure you can access our Content Distribution Network by following these links.

1. https://download.eac-cdn.com/
   
2. https://download-alt.easyanticheat.net/

You should see the message: '200 - HTTP OK'

Whitelisting/Excluding Hell Let Loose

Depending on your current installed anti-virus, please add Hell Let Loose to the expectations list, for example:

Avast[support.avast.com]
AVG[support.avg.com]

Stop all unnecessary background applications

As the title suggests, please close every application that is not needed and retest.

Regards,

Team17 Support