UNPLAYABLE, easy anti cheat problems

[misfit_111]

Upon startup i keep getting popup windows, many of them saying the following
"EasyAntiCheat Error: Unknown File Version (HLL\Binaries\Win64\hll-win64-shipping.exe)"

or the same thing but for (HLL\Content\Paks\hll-windowsnoeditor.pak)

I can hit the 'ok' button on the popup windows (sometimes I have to hit it about 5 times before it goes away), but then it only lets me play for few minutes before the game either crashes or says something along the lines as verification timeout, or both.

I have tried running the easyanticheat_setup file in the Hell Let Loose directory but it doesnt fix the problem. I also tried uninstalling the game, along with steam altogether, then running ccleaner to cleanup any remaining files or folders from Steam or the game, then reinstalling everything. Nothing has worked.

I have approx 20 hours on the game and this just started happening yesterday evening after a random game crash (Unreal Engine 4 Crash Reporter popped up)

So as of right now I have a completely unplayable game, and have tried everything I can think of short of completely reinstalling windows on my PC

PC Specs
Windows 10
16 gb ram
Intel 2600k 3.4 GHz i7 processor
Nvidia GTX 970

Please help

[Team17_Assistance]

Greetings misfit_111,

Sorry to hear that you are having this issue. Please find below a list of troubleshooting steps that may help to solve your problem:


Windows Driver Signature Permissions

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines:
   bcdedit -set TESTSIGNING OFF , press "Enter"
   
   bcdedit -set NOINTEGRITYCHECKS OFF , press "Enter"
   
4. Reboot your PC in order to apply the changes.
   
5. Click on the Windows icon and type 'command', and open Command Prompt as an administrator. Then type the following lines:
   
   netsh winsock reset
   ipconfig /flushdns
   
   
6. Then reboot your PC
   
7. Retest

Windows Services

1. Press the Windows Key, type "Services" and click on "Run as Administrator"
   
2. In here, locate "EasyAntiCheat", right-click and select "properties"
   
3. Under the General tab, change "Startup type" to Automatic
   
4. Press Apply, then OK and retest

Easy Anti Cheat repair

1. Right click on "Hell Let Loose" in your Steam library, select "Properties" and then click on "Browse Local Files..."
   
2. In here, enter the folder "EasyAntiCheat" and double click on "easyanticheat_setup.exe" and select "Repair" which should be on your left corner
   
3. Restart your PC and retest

Corrupted System Files

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines: sfc /scannow
   
4. Restart your PC and retest

EAC Network Access
Ensure you can access our Content Distribution Network by following these links.

1. https://download.eac-cdn.com/
   
2. https://download-alt.easyanticheat.net/

You should see the message: '200 - HTTP OK'

Whitelisting/Excluding Hell Let Loose

Depending on your current installed anti-virus, please add Hell Let Loose to the expectations list, for example:

Avast[support.avast.com]
AVG[support.avg.com]

Stop all unnecessary background applications

As the title suggests, please close every application that is not needed and retest.

Regards,

Team17 Support