"dx11 feature level 10.0 is required to run the engine"

[CricketSays]

Hey, ever since I updated my Nvidia drivers I get this error when I start the game. Windows notification is telling me that "nvwgf2umx.dll" is untrusted by EAC. I tried rolling back the drivers to no avail. My windows and all my other drivers are up to date. I also tried using EACs repair function and reinstalling HLL entirely but no luck there.

DxDiag [pastebin.com]

Would appreciate any input please, cheers.

[CricketSays]

Bump

[Team17_Assistance]

Greetings CricketSaysChill,

Sorry to hear that you are having this issue - can you please confirm that your Windows has no corrupt files? To do this:

1. Click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
   
   
2. Type the following command, and then press Enter. It may take several minutes for the command operation to be completed.
   
   DISM.exe /Online /Cleanup-image /Restorehealth
   
   
3. At the command prompt, type the following command, and then press ENTER:
   
   sfc /scannow

Regards,

Team17 Support

[CricketSays]

Hello, thank you for your response. I tried what you said, however it hasn't fixed the problem and I am still unable to start the game currently. :s

[CricketSays]

bump

[Team17_Assistance]

Greetings CricketSaysChill,

Sorry to hear that it didn't work - Let's try the following:

1. Reinstall DirectX via this link [www.microsoft.com]
   
2. Press the Windows key and type CMD and run as administrator
   
3. Type "netsh winsock reset" and press enter
   
4. Restart your PC and retest

Regards,

Team17 Support

[CricketSays]

Originally posted by Team17_Assistance:

Greetings CricketSaysChill,

Sorry to hear that it didn't work - Let's try the following:

1. Reinstall DirectX via this link [www.microsoft.com]
   
2. Press the Windows key and type CMD and run as administrator
   
3. Type "netsh winsock reset" and press enter
   
4. Restart your PC and retest

Regards,

Team17 Support

Hello again, I'm afraid this didn't resolve the issue.

[Team17_Assistance]

Greetings CricketSaysChill,

Nvidia has just released new drivers, can you please update them and ensure that you are fully rebooting your system?

1. Go to the official NVidia download centre here[www.nvidia.com]
   
2. Using the dropdown menus, fill in your graphics card information and press "Search"
   
3. In the new page, click on Download and then Download again
   
4. Right-click over the file and select Run as administrator
   
5. If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
   
6. Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
   
7. You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
   
8. Next, choose Custom (Advanced). Then click NEXT.
   
9. Select Perform clean install and then click on NEXT.
   
10. Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

[CricketSays]

Hello again, thanks for all your ideas. But I am afraid that didn't do the trick either. :(

[Team17_Assistance]

Greetings CricketSaysChill,

Sorry to hear that it did not work - it seems that your initial DxDiag has expired and we can no longer access it. We apologise for the trouble, but would it be possible to post it again? As a reminder on how to do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[CricketSays]

Originally posted by Team17_Assistance:

Greetings CricketSaysChill,

Sorry to hear that it did not work - it seems that your initial DxDiag has expired and we can no longer access it. We apologise for the trouble, but would it be possible to post it again? As a reminder on how to do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

Here is a new one
https://pastebin.com/kgABGyZ0

[Team17_Assistance]

Greetings CricketSaysChill,

Thanks for that - we have received a similar report from another player that was experiencing the same issue. His solution was to completely remove his NVidia drivers and software and then reinstall them:

1. Go to the official NVidia download centre here[www.nvidia.com]
   
2. Using the dropdown menus, fill in your graphics card information and press "Search"
   
3. In the new page, click on Download and then Download again
   
4. Right-click over the file and select Run as administrator
   
5. If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
   
6. Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
   
7. You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
   
8. Next, choose Custom (Advanced). Then click NEXT.
   
9. Select Perform clean install and then click on NEXT.
   
10. Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

[CricketSays]

Originally posted by Team17_Assistance:

Greetings CricketSaysChill,

Thanks for that - we have received a similar report from another player that was experiencing the same issue. His solution was to completely remove his NVidia drivers and software and then reinstall them

Hello, I was excited to read this. However unfortunately that didn't do the trick either. I followed the instructions to the letter but nothing has changed for me I am afraid

[Team17_Assistance]

Greetings CricketSaysChill,

Sorry to hear that it didn't work. Let's try to see if doing some EAC troubleshooting helps:

Windows Driver Signature Permissions

1. Press Start(Windows) button
   
2. type cmd in the search or Run box, press "Enter"
   
3. in the command prompt enter these lines:
   bcdedit -set TESTSIGNING OFF , press "Enter"
   
   bcdedit -set NOINTEGRITYCHECKS OFF , press "Enter"
   
4. Reboot your PC in order to apply the changes.
   
5. Click on the Windows icon and type 'command', and open Command Prompt as an administrator. Then type the following lines:
   
   netsh winsock reset
   ipconfig /flushdns
   
   
6. Then reboot your PC
   
7. Retest

Windows Services

1. Press the Windows Key, type "Services" and click on "Run as Administrator"
   
2. In here, locate "EasyAntiCheat", right-click and select "properties"
   
3. Under the General tab, change "Startup type" to Automatic
   
4. Press Apply, then OK and retest

Easy Anti Cheat repair

1. Right click on "Hell Let Loose" in your Steam library, select "Properties" and then click on "Browse Local Files..."
   
2. In here, enter the folder "EasyAntiCheat" and double click on "easyanticheat_setup.exe" and select "Repair" which should be on your left corner
   
3. Restart your PC and retest

EAC Network Access
Ensure you can access our Content Distribution Network by following these links.

1. https://download.eac-cdn.com/
   
2. https://download-alt.easyanticheat.net/

You should see the message: '200 - HTTP OK'

Whitelisting/Excluding Hell Let Loose

Depending on your current installed anti-virus, please add Hell Let Loose to the expectations list, for example:

Avast[support.avast.com]
AVG[support.avg.com]

Stop all unnecessary background applications

As the title suggests, please close every application that is not needed and retest.

Regards,

Team17 Support

[CricketSays]

Originally posted by Team17_Assistance:

Greetings CricketSaysChill,

Sorry to hear that it didn't work. Let's try to see if doing some EAC troubleshooting helps:

None of this worked. But I fixed it by doing a full reinstall of windows 7. No idea what the problem was but it works now. Thanks for all your help

[Team17_Assistance]

Thank you for the update, CricketSaysChill, welcome to the battlefield!

Regards,

Team17 Support