Game will not load crash on startup.

[HumanInterfaceTV]

hll-win64-shipping.exe - bad image

[HumanInterfaceTV]

I have tried renaming the file it lists in the error APEX_clothing_x64.dll - No dice
I have tried updating windows and graphics drivers - NO GO

Please advise I have had no issues even with new games. Just got Mordhau last week and not one single issue.

[BigD1ckJesus]

thank god im not the only one
I have been trying to fix this error to the point were I did a reset on my computer. No luck. I expect our exception code is 0xC0000005 atleast it is for me with the same problem. Also contacting team 17's support team was a waste of time, they just told me to run it as adminstrator, which clearly indicates that they didn't even read my submitted dump file.

[Team17_Help]

Hi,

We are sorry to hear that you've experiencing crashing in Hell Let Loose.

Please ensure that your graphics card driver is up to date and that your machine meets the minimum requirements.
If the problem still continues then can you please send us your DxDiag file, so that we can investigate the problem further for you?

To gather a DxDiag, please follow the steps below:

1. Hold down the Windows Key and press R
2. The Run dialog should appear. Type ‘dxdiag’ in the available text field.
3. Click OK
4. Click Save All Information
5. Set the Save as type to Text File (*.txt)
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://textuploader.com or http://freetexthost.com.

Thanks,
Team17 Support

[HumanInterfaceTV]

Was able to get the game going after another uninstall / reinstall last night. Thank you.

[BR|sCip]

i have the same problem also reinstalling couldnt help ....all drivers are up to date

[Team17_Assistance]

Hi everyone,

Please remove the Movies Folder.
SteamLibrary\steamapps\common\Hell Let Loose\HLL\Content\Movies

[BR|sCip]

i checked the files and steam found 2 files which where needed to repair.. the error wasnt away the error was still there after i started the game right after repair again ....then i repeated the 1 procedure let steam check the files and repair but then !! i rebooted the system and now the error is gone. :)

[Team17_Help]

Thanks for getting back to us and the great news!

[Majesty]

Hi there, my game is also crashing on startup. It actually also crashes Steam in the process. I was playing HLL fine a few days ago, now it's causing issues.

This happens on startup when the intro movies play. I tried deleting and restoring the movies folder but no luck. When they do manage to play, the game just gives me a black screen.

Tried uploading my Dxdiag to a free host but it contains too many characters. Any way I can cut out a portion of it?

Thanks for your help.

[Team17_Assistance]

Originally posted by Majesty:

Hi there, my game is also crashing on startup. It actually also crashes Steam in the process. I was playing HLL fine a few days ago, now it's causing issues.

This happens on startup when the intro movies play. I tried deleting and restoring the movies folder but no luck. When they do manage to play, the game just gives me a black screen.

Tried uploading my Dxdiag to a free host but it contains too many characters. Any way I can cut out a portion of it?

Thanks for your help.

Hi Majesty, can you use this site? https://wetransfer.com/

Thanks
Team17 Support

[Majesty]

Originally posted by Team17_Assistance:

Originally posted by Majesty:

Hi there, my game is also crashing on startup. It actually also crashes Steam in the process. I was playing HLL fine a few days ago, now it's causing issues.

This happens on startup when the intro movies play. I tried deleting and restoring the movies folder but no luck. When they do manage to play, the game just gives me a black screen.

Tried uploading my Dxdiag to a free host but it contains too many characters. Any way I can cut out a portion of it?

Thanks for your help.

Hi Majesty, can you use this site? https://wetransfer.com/

Thanks
Team17 Support

Hi, yes I can. Link here: https://we.tl/t-nEBKtjcALx

Thank you for your assistance.

Cheers,

[LtDan212]

Same issues. Failure to launch. Will show splash screen with Easy Anti Cheat but fails to start game after loading completes

[Akiles]

sa

[Akiles]

same issue, game will not load, need help, thanks in advance

[Akiles]

can we expect support in this regard ?