Crash UE-4-HLL

[MrVelosity]

Hello!
I have a problem L when entering the map St. Marie du mont. When connecting directly to map, or after changing the map, I get an error "An Unreal process has crashed: UE4-HLL". Tried to reinstall the game, restored damaged Windows files, changed the size of the swap file - did not help. I play on minimum settings.


A screenshot of the error: https://imgur.com/a/GggCOIl

DxDiag: https://justpaste.it/5zhmr



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Здравствуйте!
У меня возникла проблема при входе на карту St Marie du mont. При прямом подключении к ней, либо после смены карты у меня возникает ошибка "An Unreal process has crashed: UE4-HLL". Пробовал переустанавливать игру, восстанавливал поврежденные файлы Windows, изменял размер файла подкачки - не помогло. Играю на минимальных настройках.


Скриншот ошибки: https://imgur.com/a/GggCOIl

DxDiag: https://justpaste.it/5zhmr

[Team17_Help]

Hi GOR,

We are sorry to hear that you've been experiencing crashes in Hell Let Loose.

Can you please follow this path:
SteamLibrary\steamapps\common\Hell Let Loose\HLL\Content\Movies

and remove the Movies folder?

Please let me know if the solution works for you.
Team17 Support

[MrVelosity]

Before my report about a problem I carried out the same - didn't help. Now, surprisingly, deleting the folder helped. Thanks

[Hetzenauer]

Originally posted by MrVelosity:

Before my report about a problem I carried out the same - didn't help. Now, surprisingly, deleting the folder helped. Thanks

Which folder did you delete? I have the same problem.

[Team17_Assistance]

Greetings Dajjal,

This specific issue is now very rare, can you confirm what exactly is happening and would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[TOCO]

Hi Team 17, I am dealing with the same problem, is there any way I can solve it?

The folowing text it is what it shows up:

LowLevelFatalError [File:Unknown] [Line: 26] Pak chunk signature check failed!

HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll
https://justpaste.it/5ur1u

[Team17_Assistance]

Greetings FaZeRonaldo,

Sorry to hear that that is happening, can you please follow the steps in our previous post and provide us with your system information?

Regards,

Team17 Support

[TOCO]

Hi team 17, here they are,
https://justpaste.it/5ur1u

[Team17_Assist]

Hey FaZeRonaldo,

Thanks for sharing that with us.

Please make sure that you're not using any overclocking software.

If the problem continues when the software is closed or not installed, can you please go to the game setting and change the video option from window to fullscreen.

If that doesn't work then please navigate to the following directory:

Steam\steamapps\common\Hell Let Loose\HLL\Content
and delete the Paks folder.

Then open Steam, right-click on Hell Let Loos, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
Then please retest the game.

If that doesn't work as well, then we would recommend running a memory test check.
You can find a few options in this guide[www.howtogeek.com], though it would be best if you could use MemTest86.

Regards,
Team17 Support

[BEARSTRØNG]

Hi,
My game keeps crashing on launch.

What i've done so far:

- Steam\steamapps\common\Hell Let Loose\HLL\Content
and delete the Paks folder.

- Deleting the HLL folders on APPDATA

- Verified Files, reinstalled the game. It launched after all this but kept crashing during game. 1 day later it's back to crashing on launch.

Any other tips? Its a fairly new Windows 10 installation.

https://justpaste.it/4bcyd

[BEARSTRØNG]

Meanwhile i think i was able to fix the problem. HLL no longer crashes neither on Launch or during gameplay.

What i did:

Sound settings - Playback - Properties (on the default device) - Advanced - Unclick "Allow applications to take exclusive control of this device".

Cheers

[Team17_Assistance]

Greetings 87MadMax,

Thank you so much for sharing your workaround - can you please confirm what exact error message you were receiving?

Regards,

Team17 Support

[BEARSTRØNG]

Originally posted by Team17_Assistance:

Greetings 87MadMax,

Thank you so much for sharing your workaround - can you please confirm what exact error message you were receiving?

Regards,

Team17 Support

Hi,

Same as the threads before

"HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
HLL_Win64_Shipping
kernel32
ntdll"

Cheers

[Team17_Assistance]

Thank you!

Regards,

Team17 Support

[B.Black]

Same error here!

[Team17_Assistance]

Greetings,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support