Game Won't Start

[theiab]

After pressing play the window with the Hell Let Loose title and the blue loading bar at the bottom shows and the loading bar quickly fills to the right. That window shows for a few seconds and then closes and the mouse shows a spinner for a few more seconds before it goes away. I've never made it past that.

I've tried about a dozen times, reinstalled twice, rebooted, and have verified my files multiple times as well with each time saying the files are fine. I've also "repaired" the Easy Anti Cheat multiple times.

I have a 1080 TI, an i7, 32 gigs of RAM, the most recent Nvidia driver, and all of my other games are launching just fine.

Any help would be awesome! Looking forward to some squad based tactics :)

[Team17_Assistance]

We are sorry to hear you are crashing on startup.

Please remove the Movies Folder.
SteamLibrary\steamapps\common\Hell Let Loose\HLL\Content\Movies

[theiab]

Unfortunately that didn't do the trick. I should also mention that I'm running Windows 10 and trying compatibility mode for older versions of Windows also hasn't worked.

Some other things I've tried:
-Clearing Steam download cache
-Running HLL.exe as an admin
-Unplugged all extraneous usb devices
-Reinstalled the latest Nvidia driver
-Ran Windows troubleshooter (clearly I'm desperate)

I've also run HLL_BugReportUploader.exe which generated a log file that doesn't look very helpful. Here's the contents of that log file that was generated:
6:23:28 PM Monday, June 10, 2019: Setting up S3 client
6:23:29 PM Monday, June 10, 2019: Waiting for HLL to finish
6:23:29 PM Monday, June 10, 2019: Waiting until HLL has finished
6:23:39 PM Monday, June 10, 2019: HLL has finished
6:23:39 PM Monday, June 10, 2019: Handle Bug report Uploads
6:23:39 PM Monday, June 10, 2019: No bug reporting folder
6:23:39 PM Monday, June 10, 2019: Waiting for potential crash report client to finish
6:23:39 PM Monday, June 10, 2019: Waiting until CrashReportClient has finished
6:23:49 PM Monday, June 10, 2019: CrashReportClient has finished
6:23:49 PM Monday, June 10, 2019: Handle crash report uploads
6:23:49 PM Monday, June 10, 2019: No crash reporting folder
6:23:49 PM Monday, June 10, 2019: Crash reports uploaded

So it doesn't look like the app has even "crashed" technically. Very odd.

I have never seen an error message pop, and after every different attempt I get the exact same results as laid out in the initial post. If there are other error logs somewhere that may be helpful please point me in the right direction.

Thanks!

[theiab]

I should also also mention that there are no log files here either: Users\{me}\AppData\Local\HLL\Saved\Logs

Here is a link to my system info: https://textuploader.com/1dhps

It's worth noting that Steam says I've played 42 minutes in total so far, but I have never gotten past the initial loading window. Not sure if that's pertinent or not.

[LordNyves]

I think I found a solution for you. It worked for me so I hope it resolves the issue for you as well.

1. On steam, right click on HLL and click properties.
2. Select Tab "Local Files" and click on "Browse Local Files."
3. Right click on HLL and click on Properties.
4. Select Tab "Compatability" and check/tick the box "Disable Fullscreen Optimizations."

I selected Fullscreen in my options and I think that may have something to do with it. What I can't explain is how it worked the first day I owned it, but the second day I owned it, it just had this issue.

Did that work?

[theiab]

That didn't do the trick either unfortunately. What a quagmire....

Appreciate the suggestion though!

[Team17_Help]

Hi theiab,

Thank you for getting back in touch with us.

Can you please make sure that you're not running any other software while starting Hell Let Loose?

Are you able to run the game without the issue after the clean boot?

To perform a clean boot please:
1. Press Ctrl+Shift+Esc to open the Task Manager.
2. Click More Details.
3. Select the Startup tab.
4. Right-click on each item and select Disable.
5. Restart the computer.

If the issue still continues, then please get back to us and send us your whole DxDiag file if you can.
Team17 Support

[theiab]

I have only had Steam open in the past when trying to start the game, and still no luck after the clean boot.

The DxDiag file was too large for one upload so here's the first part followed by the second:
https://textuploader.com/1dxm4
https://textuploader.com/1dxml

Thanks.

[Team17_Assistance]

Hey IAB,

Do you get any crash logs appear here: C:\Users\dbaker\AppData\Local\HLL\Saved
Or here: \SteamLibrary\steamapps\common\Hell Let Loose\Logs

[theiab]

Both spots are empty, which seems odd. Wish I had something to give ya.

[Team17_Help]

Could you please start the game to recreate the problem? Then please make an MSINFO file, put it here https://justpaste.it/ and send us the link.

You can find the MSINFO via the steps below:

1. Open a Run command box by pressing the Windows key and R key at the same time.
- You can also do this by searching "Run" in your Start menu's search bar.
2. In the Run window's dialog box, type msinfo32 and click OK.
3. When the System Information window opens, give it a moment to pull information from your system. You’ll know it’s done when you click through the menus on the left and see information for each of them.
4. Click File, then Export...
- Do not choose File, then Save as. This will create a very large file that you may not want on your system, and our system has a file size limit that might reject it.
5. Name your file something simple, like "mymsinfo", and make sure it’s saved as a text (.txt) file.
6. Save the exported file somewhere you can easily find it, like your Desktop or your My Documents folder.
- It can take a minute or two for the file to export and save.

We're looking forward to hearing from you
Team17 Support

[theiab]

Hello again,

Sorry for the long delay. Here ya go: https://justpaste.it/5siv2

Appreciate you guys/gals sticking with this!

[beetlestomper74]

hi im having the same issue i cant get past the load screen its saying ive played for 7 mins but i havent even seen anything past the loading screen i can do the past it link but can i do it pm or something not really wanting everyone to be able to access it thanks in advance beetlestomper74

[stomp]

My Son in next room plays the game . I get the no servers found. Did all the supposed fixes pointless hope they fix it before the game dies

[theiab]

I was finally able to get the game to boot. The problem ended up being an issue with other corrupt files in my PC system that were fixed after running chkdsk /r during boot up, and then sfc /scannow. I hope that ends up helping someone else in the same boat.

Thanks again support for sticking with this! Time to get my tactical fix in!

[beast]

After pressing play the window with the Hell Let Loose title and the blue loading bar at the bottom shows and the loading bar quickly fills to the right. That window shows for a few seconds and then closes and the mouse shows a spinner for a few more seconds before it goes away. I've never made it past that.

I've tried about a dozen times, reinstalled twice, rebooted, and have verified my files multiple times as well with each time saying the files are fine. can you help me out pls?