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Thanks for getting in touch with us - sorry to hear you're having issues with the servers.
If your friends would like to troubleshoot the issues they are having with servers or VoIP, please ask them to shoot us an email over here[team17.helpshift.com] using our contact form and we can take a closer look into this for them.
Just to confirm, do you find you're queuing for empty servers? Are you playing through Steam or Game Pass?
Get back to us when you can.
Regards,
Team17 Support