Stuttering

[Fredde]

Hello, recently bought the game, and I like the gameplay.
However I have an issue with quite frequent random stutters in the game, which completely kills my immersion and flow of the game.
Tried with the -dx12 in launch options, and also tried to create a Control Flow Guard exception, as suggested in another thread. Also tried Fullscreen and Fullscreen windowed mode etc. However this made zero difference. -dx12 did increase FPS, however there are still random stutters, and they occur quite frequently.

Is it the game or my computer causing the stuttering?

PC:
CPU: 5950x
GPU: 7900xtx
Memory: 32GB
Running the game on a NVME M2 SSD.

[Hylie Pistof]

some maps arent realy optimized, and will allways cause more stutters then others. early normandie maps run usualy better.
your pc is normaly not the issue, but you can also optimize that for gaming :) look for tipps in the net. some say that dx12 is one reason, or at least more affected then dx11

my low level PC is able to run most nearly stutter free, but only "nearly". some micro stutters are still there.
and if it gets realy strong i hide, press esc and wait a few seconds. often that solves at least the hard ones that last a second or more.

you can play around with the settings to lower the load on the pu's. but for now we all have to wait for each update to optimize a few maps step by step.
they are working on that, i already noticed some progress in fps and less stuttering.

[Team17_Service]

Hey RiSsoXx,

Thanks for getting in touch - sorry to see that you're having some performance issues while playing Hell Let Loose.

Could you please send us your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've received this information, we can take a closer look!

Get back to us when you can.

Regards,
Team17 Support

[Fredde]

Hello Team17,

Here is my link to my DxDiag: https://pastebin.com/RnAaTKFr

Please let me know what I can do, would love to play the game with a smooth experience.

[THesEba]

Same problem here weaker PC but still enough for HLL and stutters still occur

[Team17_Assistance]

Greetings RiSsoXx,

Thank you for sending over the file. We can see some errors in the background with some games, we wonder if there are any corrupted system files so let's try the below steps to see if it helps:

1. Click Start, type Command Prompt or cmd in the Search box, right-click Command Prompt, and then click Run as administrator
   
2. Type the following command, and then press Enter. It may take several minutes for the command operation to be completed
   
   DISM.exe /Online /Cleanup-image /Restorehealth
   
   
3. Still at the command prompt, type the following command, and then press ENTER:
   
   sfc /scannow
   
   Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.
   
   
4. Once everything is completed, restart your system and retest the game

Regards,

Team17 Support

[Fredde]

Hello Team17,
I performed the actions you suggested and I still experience random stutters.

To add on my previous note(have played some more)
I have noticed that it is more and less (stuttering) depending on the map I play?
I have also noticed that in the beginning when I aim down sight, it stutters everytime, but then after like 2-3 min of gameplay it calms down and only happens sometimes.
It also seems like I stutter rapidly when I traverse the map? Could it be that stuff is loading in which causes it? Is it possible to preload all assets beforehand? I have the game on NVME SSD, if that matters.

I just had a game where I played using the sniper, and were holding the enemy artillery from firing, and I noticed that when I was stationary after awhile it became more smooth, however then out of nowhere I had a massive stutter. But before that I had like 4 minutes of smooth gameplay.

I downloaded Afterburner and can see the frametime spike to around 70ms when I feel these stutters. During normal gameplay the frametime is around 7-10ms.

Please let me know if I can try something to prevent the random stutters, or give you more details. Because I really love the game, so much fun.

[Team17_Assist]

Hey RiSsoXx,

Thanks for trying those steps for us.

Can you please go to your launch options:

1. Right-click the game in Steam
   
2. Go to Properties
   
3. Click the general tab
   
4. In the launch options box copy the following: -dx12 -USEALLAVAILABLECORES
   
5. Close the box and launch the game to see if the issue continues

We hope this helps!

Regards,
Team17 Support

[Fredde]

Hello Team17,

Thank you for the suggestion.

Tried setting those launch options and played a game of the map called Remagen Warfare, and I hade constant stutter. Even after like 40 minutes of gameplay I still stuttered randomly, and it didnt even stop if I was stationary.

I got increased FPS, but the stuttering was still there.

[Team17_Assist]

Hi RiSsoXx,

Thank you for trying those steps.

Can you please try running the game as an administrator:

1. Right-click the game in your Steam Library
   
2. Go to Properties then the 'Installed Files' tab
   
3. Click 'Browse'
   
4. Locate the game executable (the application) and left-click it to highlight the application
   
5. Then right-click it and select Show More Options
   
6. Then select Properties
   
7. Click the Compatibility tab
   
8. Check the Run this program as an administrator box

Then also try running Steam as an admin:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam)
   
2. Locate the game executable (the application) and left-click it to highlight the application
   
3. Then right-click it and select Show More Options
   
4. Then select Properties
   
5. Click the Compatibility tab
   
6. Check the Run this program as an administrator box

Then test the game to see if the issue is resolved or lessened.

Get back to us when you can.

Regards,
Team17 Support

[Fredde]

Hi Team17,

Before this post I actually tried setting steam and the game to run as Admin. Found someone suggesting that it might solve it. But for me it didnt do any difference.

I also disabled CFG (Control Flow Guard), as someone suggested it causing stutter for them, but didnt do anything for me.

[Team17_Assist]

Hi RiSsoXx,

Thanks for your reply.

Could you please if possible send us a short video of the stuttering so we can see exactly what happens?

Are you using Fullscreen or another display mode? Does it make any difference changing it?

Please can you also install vcredist packages directly from the Microsoft page:

1. Go to the Microsoft official download page here.[support.microsoft.com]
   
2. Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
   
3. Reboot your PC and retest the game.

Get back to us when you can.

Regards,
Team17 Support

[Fredde]

Hello Team17,

Installed the vcredist packages you suggested and rebooted PC, no difference seen.

Here is a short video showing the stuttering: https://youtu.be/I8FAanjrCDA

It is way more noticable when you play it compared to watching a video. But on the top left you can see overlay showing FPS and frametime graph.
When you see the line spike up is when I notice a bad stutter ingame.

[Team17_Assist]

Hi RiSsoXx,

Thank you for sharing that with us.

Can you please check that your AMD drivers are up to date:

1. Go to http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
   
2. Install ‘AMD Driver Autodetect’ application.
   
3. Select yes on to allow the application to run if the prompt appears.
   
4. Select ‘Download Now’ and follow the steps to install the driver.
   
5. Restart your computer, if necessary after the installation of drivers.

Can you please also try the steps in this article to perform a clean boot? A clean boot is being used to start your Windows device using a minimal set of drivers and startup programs.

https://team17.helpshift.com/hc/en/3-team17/faq/72-how-to-perform-a-clean-boot/

Once this is done please launch the game to see if the issue still continues.

Get back to us when you can!

Regards,
Team17 Support

[Fredde]

Hello Team17,

I updated the AMD drivers as you suggested, I wasnt on the latest driver but it wasnt very old. This did not fix the issue.
After this I also tried to use DDU to completely clean the old drivers and install the latest from scratch. However this did not do anything either.

I also followed the guide to perform a clean boot. No difference here either.

I dont know if it is worth anything, but I can play BF5 and Cyberpunk at max settings without stutters.

[Team17_Service]

Hey RiSsoXx,

Thanks for getting back to us and confirming.

Would it be possible for you to provide a new DxDiag as the previous one has been removed? We can then take another look and see if we can advise further.

Get back to us when you can.

Regards,
Team17 Support