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I'm itching to play it so bad I'm about to re-buy it and play on the German speaking server because I loved the 1.9 hours I put into it. I don't know why the game seems to have a decent standing EU population, but the US/NA population is entirely non-existent. It makes no sense!
2-3 East US servers have a steady population of 96-100 until around 5-7 when work times come up. I don't know why you couldn't see these servers but they are there, and certainly busy.
I'm re-buying it now. Let's see if there are US servers..
https://www.battlemetrics.com/servers/search?sort=-players&game=hll
That'll display all servers sorted by current population. You can easily add a filter for USA only or limit the search to at least a certain number of players. You can then check that you are seeing the same in game and if not, try the recommended fix(es).