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I had the Problem, that after I build the bus stop and car drop off on the opponent side then the entrance, that they won't walk over the crosswalk.
The solution was, that I build sidewalks from the busstop to the crosswalk.
If the Rampagents still won't go to there jobs, check your areas. The rampagents always need an access from secure area to the stands. On small stands it won't be a problem, because you always have a door between boarding desk and stand. But on medium stands you can get problems, because the rampagents can't use the stairway on the outside of the docking gate. So you need a door with access from the secure area to the stand.
If they then find no path to your stand, re-zone the doors.