Service Round In Progress at 0%

[prestonburford]

So I've been excited about this game, but this has been an undertaking just to set up stuff that should be simple and intuitive. At the moment I've gone through all the CE-Online Learning courses and everything seems to be set up at my airport... but when jets come to the gate they sit there forever and the "Service Round In Progress" just sits at 0% the whole time. And it delays all the rest of the incoming flights. There is literally nothing prompting me on how to solve this issue and I've gone on a hiring spree of every type of employee because I'm thinking maybe one of them will solve this issue. This game needs a serious revised look at roadblocks played may encounter and how the game should help them solve these issues. I searched for a while for a search bar to possibly type in "Service Round" and get something that would explain this, but there's nothing.

[Grimsteel]

Yeah, I have the same issue. Tried to prioritize it and hire a lot of staff, not working :(

[Fredrik]

Have you hired ramp agents? If so, due to a bug the stand does not automatically create a door. So you must manually place a door between the terminal and the stand and make sure it is zoned as secure.

[Searker]

I have the same problem on some stands. It seems that Ramp Agents (those are the guys you need for that btw) are only able to get to stands that are connected to a small stand since only that stand has a road crossing for people.

In my save, all stands touching a small stand (or touching that stand, respectively; or that...) get maintained by the Agents.
However, 'stand-groups' without a small stand do not get maintained.

/edit:

Adding a door and declaring it as a secure zone seems to fix it, thanks for the quick answer :)

[wcall]

I believe this is connected to ramp agents also not unloading/loading bags.
I have the same. What did work to get the service round started, was briefly shutting down the loading bay. This finally made one of the ramp agents move and find his way to the stand. Starting the loading bay again didn't solve the rest of the issues, though.

[Prefix]

got same problem the planes get delayed by the ramp workers they need to do service round and also loading and unloading bagage not working for me...

[Dosedmonkey]

Wow I had that problem. If it wasnt for the forums Id be stuck. Thanks

[Officially2004inc]

Anyone having this issue nowadays, and you're just upgrading your stands to have Jetways, place a few doors and staff rooms near the stands. Had this issue, but was because my ramp and service techs. couldn't get to the stand :P