Mac OS random crashes.

[Wy]

Hello!

I has a random crashes during game. It stable happening one time per 2-3 in-game days.
I like this game, but it's impossible to play with that bugs.

I've tried to check files hash via steam, also tried to update steam client/reboot laptop. It does not help to me.

OS: MacOS Monterey 12.3.1.
16 GB Ram, 2,3 GHz 8-core Intel i9, AMD Radeon pro 5500M.

[dachedder]

I'm getting the same issue. The game will randomly crash a few times while I'm playing.

OS: MacOS BigSur 11.6.5
64 GB, 2.4 GHz 8-core Intel i9, AMD Radeon Pro 5500M

[Team17_Assist]

Hi both,

We're sorry to hear you're having this issue.

Can you please both make sure that your Steam client is up to date:

Go to the top left corner and press 'Steam'
Then press 'Check for Steam client updates'
Complete any updates and test the game.

Please also try verifying your game files:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If you have any information on any times you noticed it crashing, if there are any patterns to this etc that would also be very helpful!

Get back to us when you can.

Regards,
Team17 Support

[Wy]

Originally posted by Team17_Assist:

Hi both,

We're sorry to hear you're having this issue.

Can you please both make sure that your Steam client is up to date:

Go to the top left corner and press 'Steam'
Then press 'Check for Steam client updates'
Complete any updates and test the game.

Please also try verifying your game files:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If you have any information on any times you noticed it crashing, if there are any patterns to this etc that would also be very helpful!

Get back to us when you can.

Regards,
Team17 Support

Hey, thanks for answer!

As i told in previous message, i tried to update steam, verify game files. It does not work for me.

In my case game crashes happens when i trying to interact with NPC or open items description. Maybe its just coincidence. But i have catch about 10 crashes in total and every time it was in described above scenarios.

If crash log saving somwhere i can provide it to you. I tried to find location, but not found.

[Team17_Assist]

Hey traviance,

Thanks for your reply.

Thank you for sharing that information.
We've passed this across to the team to look into further.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

[Ramorack]

I have a similar issue. The game crashes back to desktop, losing the whole day's progress.
As far as I can tell it seems to be a memory leak. It tend to happen after longish period of play (more than 2 games days in a single session) and it happens systematically when I pause the game and the Mac goes to sleep.

[Team17_Assist]

Hi Ramorack.

Thanks for sharing your report with us.

We've added this to our file for the team.
Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

[Ramorack]

Doing some investigating turned out this.
Status of the Portia process at start of the game, then after a couple of in-game days
PID COMMAND %CPU TIME #TH #WQ #PORTS MEM PURG CMPRS PGRP
0838 Portia 84.7 00:53.01 83 6 3837+ 2389M- 256K- 0B

0838 Portia 105.5 01:55:27 82 5/1 213715+ 4172M 1024K 0B

You'll notice memory went from 2.4G to 4.2G and (and this might actually be the issue) the number of Mach Ports (aka pipes) went from 3837 to 213715 which seems insane to me.

So from the look of it, there is a serious resource leak.
Hope this will help.

[Team17_Assist]

Hey Ramorack,

Thank you for sharing that information.

We have passed this to the team to aid in their investigation!
Thank you for your support and patience.

Regards,
Team17 Support

[Pailiah]

Is there a fix for this? It's becoming quite annoying...

[Ysgard]

Yep, I'm still getting this issue. Just had a crash after a full productive day and had to restart...

[RedSallyxS]

Same here on a Mac M1 Ventura 13.0.1

[Pailiah]

I'm currently quitting the game after each day/couple of days to avoid this. It's really annoying...

[LemmeLime]

Originally posted by Pailiah:

I'm currently quitting the game after each day/couple of days to avoid this. It's really annoying...

Same here. Anyone know if the iPad version has the same issue?

[喵！钓！]

Same here.

[喵！钓！]

Originally posted by Team17_Assist:

Hi both,

We're sorry to hear you're having this issue.

Can you please both make sure that your Steam client is up to date:

Go to the top left corner and press 'Steam'
Then press 'Check for Steam client updates'
Complete any updates and test the game.

Please also try verifying your game files:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If you have any information on any times you noticed it crashing, if there are any patterns to this etc that would also be very helpful!

Get back to us when you can.

Regards,
Team17 Support

It didn't crash for the first few hours of the game, probably due to caching, can you try to fix it? Because this bug is disgusting. by a MAC-OS user.