Game starts, but not on screen.

[Kitsuchi]

I playde the game for a couple of hours last nigth and befor i turned off my computer windows 10 had an update. Today when i try to play, it opens the game but does not show it on screen. I can hear sounds from the game and Windows says it is running, but my screen only shows my desktop.
I tried vallidating the game files and restarting the computer and steam but nothing have changed.

[Team17_Assistance]

Greetings Kitsuchi,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[Kitsuchi]

Yes ofc.... link is : https://justpaste.it/8lgco

[Team17_Assistance]

Greetings Kitsuchi,

Thanks for that - It looks like your graphics card drivers are out of date. Let's try to update them and retest the game by following these steps:

1. Go to the official NVidia download centre here[www.nvidia.com]
   
2. Using the dropdown menus, fill in your graphics card information and press "Search"
   
3. In the new page, click on Download and then Download again
   
4. Right-click over the file and select Run as administrator
   
5. If you are prompted by Windows User Account Control, click on Yes. The installer will prompt you for an extraction path. Most users should be fine with the default path.
   
6. Once the driver install has completed, the extracted files will automatically be removed from your PC. Choose OK.
   
7. You will next be prompted to accept the NVIDIA software license agreement. Read the contents and then if you agree, click "AGREE AND CONTINUE" to proceed.
   
8. Next, choose Custom (Advanced). Then click NEXT.
   
9. Select Perform clean install and then click on NEXT.
   
10. Once the installation has finished, reboot your PC one more time to complete the installation.

Regards,

Team17 Support

[Kitsuchi]

Saddly it did not work updating the graphics card driver and rebooting.
Still cant see the game only hear it.

[Kitsuchi]

Update
I got a black screen to display by pressing Alt + Enter that puts the game in window mode.

After that i adjustet the window until i got a visual of the game. But i need to set it just right or else the game wont run the animations.

So i can play the game now but i need to manually adjust the window of the game every time i open it and can only play in window mode... not fullscreen.

[Team17_Assistance]

Greetings Kitsuchi,

Can you please try to update your onboard graphics card as well directly via this link and retest?

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-drivers.html

Regards,

Team17 Support

[Kitsuchi]

Hi again

I am not abel to do that. When i try i get this messages.

Something went wrong.
Your system has a driver that is locked to manufacturer specifications.
Try downloading the latest driver from the manufacturer's website to update.

I have an acer aspire laptop, but im not able to update anything through Acer Care Center either.

[Kitsuchi]

Update
I tried updating the graphics card by going through device management.

I made windows do a chek online and it said that the onboard graphics card allready were using the best available driver for it.

The acer support said the same thing when i wrote to them. The system drivers that is available for my computer is the ones i can update through the Acer Care Center.

[Team17_Assistance]

Greetings Kitsuchi,

Thanks for confirming and for your patience. We noticed that your DPI settings is at 125% - let's put it to 100% and retest (you can revert back to your original settings if it does not work):

1. Right click on your desktop and select Display Settings
   
2. Under resolution, ensure it is set to what is recommended
   
3. In the same window, ensure that your text size is set to 100%

Regards,

Team17 Support

[Kitsuchi]

I changed the settings and restarted my computer befor testing it, but it did not help.
The game still freezes in when i run it in full screen.

[Team17_Assist]

Hi Kitsuchi,

Thanks for your reply.

Please check for pending updates for your system via the steps below:

1. Select the Start button
   
2. Go to Settings > Update & Security > Windows Update
   
3. Select Check for updates
   
4. After installing the update, select Check online for updates from Microsoft Update

Setting My Time At Portia to High Priority

1. Run My Time At Portia
   
2. Press the Windows key and type Task Manager and Run as Administrator
   
3. Under the tab "Details", find the Portia.Exe file
   
4. Right-Click and select "Set Priority" and click on "High"

Power Options

1. Right-Click on your Windows key and click on Power Options
   
2. Click on Additional power settings
   
3. Change your power plan to "High performance"
   
4. Fully shutdown your PC (not just a restart)
   
5. Turn on and retest

Please also try the following steps:

1. Make sure you're not using any generic controller with My Time At Portia. If you are, then please unplug the controller.

2. Unplug any USB devices that you don't need to play the game, like webcams etc.

3. Open your antivirus software and make sure it doesn't block the game activity. You may also add Portia.exe as an exception in the antivirus settings.

4. Delete a file called InControlNative.dll from the directory:
Program Files (x86)\Steam\steamapps\common\My Time At Portia\Portia_Data\Plugins

Get back to us when you can.

Regards,
Team17 Support

[Kitsuchi]

Updatet window - same result

Had to set the priority back to normal in the task manager, because it made the game run extremly slow. just the start up were around 5 min and everything were running in slowmotion.

My power settings are already running at high preformance.

Have only a usb mouse connected.

Game is already added to my antivirus settings as an trusted program and will not be blocked.

deletede the file and restarted but no change.


I dont know if we will be able to solve this, but on the bright side I am abel to play the game in window mode. So i'm okay with this issue being closed for now.

I think it is more important that your team helps people that can't get their game to work at all.

Sincerely
Diana

[Gustly]

How many monitors do you have?
Try "Borderless Gaming" (free on github)
This program helps to make most of games borderless full screen mode. Also it can move game window to any monitor.

[Kitsuchi]

I only have the built in monitor on my acer aspire laptop.
I will be checking out the program. Thanks for the suggestion.