Game Got Stuck Mid-Combat

[Zany Fish]

Land Run Day, During the Evening ~21:00. Attacking Mr. Ladybugs outside of the Bear's house. As the mechanic to auto lunge into targets activated and the slashes hit, the game slowed to a literal processing stand still. The damage numbers, enemies, and NPC all froze. The clock froze. My character was frozen, yet oddly if I hit a direction would face left, right, forward, or behind. I could access the menu under ESC and the inventory like normal, but gameplay was otherwise frozen.

When I exited to menu, the wooden menu options were not loaded. However, the decorations, the flowers, vines, and bird, etc that typically border the sides of the menu options were visible. As the menu options were not loaded, it wasn't just the graphics for them missing -the ability to select/interact with anything was non existent at this point.

I have screenshots, but not sure how to share them to a post. I had to use windows key and select the taskbar icon and close window to exit the game.

[Team17_Assistance]

Greetings The Surprise,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[Zany Fish]

Most relevant information from the file:


------------------
System Information
------------------

Operating System: Windows 10 Pro 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
BIOS: BIOS Date: 01/20/16 21:21:32 Ver: 04.06.05 (type: BIOS)
Processor: AMD A10-7860K Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.6GHz
Memory: 16384MB RAM
Available OS Memory: 16322MB RAM
Page File: 5319MB used, 13434MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

---------------
Display Devices
---------------
Card name: AMD Radeon (TM) R9 360
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x665F)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_665F&SUBSYS_0B041028&REV_81
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 10185 MB
Dedicated Memory: 2024 MB
Shared Memory: 8160 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.647461,0.333984), Green(0.284180,0.607422), Blue(0.151367,0.071289), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VE278
Monitor Id: ACI27F6
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0354308.inf_amd64_e6089e8d995128c8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0354308.inf_amd64_e6089e8d995128c8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0354308.inf_amd64_e6089e8d995128c8\B354265\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0354308.inf_amd64_e6089e8d995128c8\B354265\amdxc64.dll
Driver File Version: 26.20.15029.27016 (English)
Driver Version: 26.20.15029.27016
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.6
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 4/20/2020 8:00:00 PM, 1945712 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-251F-11CF-101A-B1113AC2D735}
Vendor ID: 0x1002
Device ID: 0x665F
SubSys ID: 0x0B041028
Revision ID: 0x0081
Driver Strong Name: oem23.inf:cb0ae414649dc9fe:ati2mtag_R505DS:26.20.15029.27016:pci\ven_1002&dev_665f&subsys_0b041028&rev_81
Rank Of Driver: 00D10000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported


---------------
Diagnostics
---------------

+++ WER2 +++:
Fault bucket 2271632491974089323, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Portia.exe
P2: 2017.4.14.33104
P3: 5bc9ba6c
P4: StackHash_662c
P5: 0.0.0.0
P6: 00000000
P7: c000041d
P8: PCH_BB_FROM_unknown+0x0000000000000000
P9:
P10:


+++ WER3 +++:
Fault bucket 2280431099493321040, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Portia.exe
P2: 2017.4.14.33104
P3: 5bc9ba6c
P4: StackHash_1342
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_73_FROM_ntdll+0x000000000009CBC4
P9:
P10:


+++ WER4 +++:
Fault bucket 2271632491974089323, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
[/quote]
Problem signature:
P1: Portia.exe
P2: 2017.4.14.33104
P3: 5bc9ba6c
P4: StackHash_662c
P5: 0.0.0.0
P6: 00000000
P7: c000041d
P8: PCH_99_FROM_unknown+0x0000000000000000
P9:
P10:


+++ WER5 +++:
Fault bucket 2280431099493321040, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Portia.exe
P2: 2017.4.14.33104
P3: 5bc9ba6c
P4: StackHash_1342
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: PCH_73_FROM_ntdll+0x000000000009CBC4
P9:
P10:

[Zany Fish]

*GPU is running Radeon Adrenaline Drivers 20.4.2 from 4/21.2020 and there is an update 20.5.1 that I will be moving to now that I notice.

I'm not sure why "DX Setup Parameters: Not Found"

Two of the crashes seemed to be from an app that decided to launch a taskbar message out of nowhere that somehow caused MTaP to just give up and crash. Those were two real world days days prior me getting to the Land Run event day in-game. I didn't find any apps causing disruptions when it glitched up on Land Run day. I also didn't have an issue after on restarting, aside from slight stutter when attacking a group of Mr. Ladybug.

[Team17_Assist]

Hey The Surprise,

Thanks for posting that for us.

Have you done the update for your drivers?
Has this made any difference for you?

Are you still having the issue occur?

Get back to us when you can.

Regards,
Team17 Support.

[Zany Fish]

I've yet to see this resurface, but have no way of knowing that the issue is fixed for good.

Drivers were updated.

I also had an issue that wasn't seemingly linked to game that I discovered by going into Task Manager and reviewing processes.

From somewhere, "pximouse.exe" which is supposed to be an optical mouse driver got installed. Looking it up, people are suspicious of the company. I deleted a file in its folder and disabled it on "start up" processes.

I also had a windows service bugging out that I needed to track down how to stop and restart (the method that was described in help topics as to fix it if it was bugging out).

My CPU isn't being as taxed and is back to idling correctly now that those two things are resolved.

As for the combat, I'm still seeing a slight ruggedness when the character makes the slashing leap at enemies. Considering that my CPU was having about 30% use just from that rouge service, and was likely going on under MTaP, but no other games I play experienced issues, I'm leaning towards that there is something bloated about the process in MTaP when the attacks are launched that spikes CPU usage and causes a bottleneck that can cause the freeze up.

I also had been on toned down settings when the combat freeze up glitch happened, but off hand I don't know what they are.

As I'm not the only one who had this issue, looking at other posts, curious I am on what the trending root cause is going to turn out to be.

[Bonsensei]

i have the same problem, its just that this game sucks

[ZamFear]

Had the exact same thing happen (EGS version). Fighting the boss on level 4 of the sewage plant ruin. Lunge attack caused everything to freeze except I could still spin in place and use menus exactly as OP described. Happened in late winter on a day with no special events. Using the map to return to the entrance resulted in the camera being moved to the entrance and my character disappearing except for their weapon which was exactly where it was before.

Game needs a better save system. Only autosaving when you sleep means if something like this happens you lose a whole day of progress. Not fun.

[Doom_Walker]

I had a similar thing happen the other day. I got the game to the main menu afterwards and all the menu options were gone like new game load game and such. I rebooted the game and havent had the issue since

[Doom_Walker]

I just had it happen to me during the rock on boss fight. I think its graphic related im going to turn them down and see what happens

[gber]

Play around with your camera, if you have it, to work-around this issue. Otherwise dunno.