Desk return after first loading

[Slobad27]

Hello guys,

A slight issue here : game crashes just at the end of the first loeading screen (the one advising the player to use a gamepad).

It is a clean crash : a brutal return to Windows' desk and music shutdown. In fact, the app is closing itself.

System : Windows 8.1, up to date.
Nvidia GForce GTX 1060 also updated (last drivers).
Run with administrator ticked.
Tried some sheenigans with the launcher (launching in windowed mode, with different resolutions, etc...).

I can provide you the file crash report if you like.

Do you have any idea of a plausible cause ?

Thank you for your help ;).

[Slobad27]

Post edited with additional informations about the crash.

[Xenohenheim]

Hey there !

Sorry for your troubles, this is a problem we never encountered.
Could you provide us with your Crash Dump file and report ?

I'm gonna copy/paste the explanations on how to proceed :

C. Please provide the crash dump '.mdmp' file (if you have one):

1. Run Steam and click LIBRARY.
2. Right click on 'Masters of Anima' and click 'Properties'.
3. Click the tab 'LOCAL FILES' then the button 'BROWSE LOCAL FILES'.

Send your report with a description of the problem, the System Information report (compressed .zip file), the '.mdmp' crash dump and the savegame in attachment to: [e-mail]

Passtech will analyze the file then.

Thanks !

[Slobad27]

Thank you for your kind answer :D.

I sent you an email with the required files. Hope it will help to solve the issue ;).

[Xenohenheim]

Hello !

Nous avons bien reçu ton mini-dump ! Merci de l'envoi :)
J'ai créé un Bug Ticket et on va essayer de voir les devs aujourd'hui ce qui se passe exactement et le résoudre dès que possible.

Merci pour ta patience et toutes nos excuses pour la gêne.

Bonne journée !

[Jaded353]

i am having the same issue, granted, my computer barely scrapes by in terms of stats, but crashes like this seem too abrupt to be system limitations alone, i have tried some basic methods of fixing it, namely updating my video drivers and reinstalling the game, neither worked, to be more specific, the crash is always just after the initial loading screen, right before it can get to the main menu, the audio stutters and the screen fades to black like its done loading but it stays black til the crash, and the crash log says the faulty module is ntdll.dll, hopefully that helps a bit ^^;

[Xenohenheim]

Hi there Jaded,

We've identified the issue : The game crashes at launch on Mono / Dual Cores CPUs. Since these are becoming quite obsolete on Windows PCs, we didn't identify these issues during our QA sessions.

Passtech is aware of the issue and will create a fix soon. (We shall test it beforehand to make sure no additional issues has been introduced)

Thank you for your understanding and apologizes for the inconvenience. :/

[Jaded353]

thank you, and an additional thanks for the quick reply :) dont feel bad, i understand these things happen, and its great to see people going out of their way to fix such issues quickly, it shows you care a lot! thank you for your time, i hope you have a wonderful day/night! ^^

[Xenohenheim]

No problem, if everything goes smoothly, we should be able to patch the game next week around the 25th/26th of April.

Thank you for bearing with us, once again. I hope you'll be able to enjoy Masters of Anima soon :)