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easy way to see what's going on. save your game, then wait for the zombie to show up at the drop off location. if they turn around without dropping their load, they'll still have a full backpack which you can see. you can then pick them up and they'll drop what they're carrying, allowing you to see what they couldn't drop.
reload the game, fix the stoppage.
i've told you how to diagnose the problem but haven't shared solutions in case you want to figure those out yourself. let us know if you still want help.